Advanced Operations Manager offering over 15 years of experience and proven success in Transportation, Logistics, Cross dock and production management, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
18
18
years of professional experience
Work History
City Manager/Terminal Manager
Greyhound
02.2023 - Current
Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
Appointed and managed department heads to maintain smooth operations between different functional areas.
Managed financial resources responsibly, resulting in balanced budgets and cost savings for the city.
Managed up to 26 projects per year.
Manage 175 Bus Drivers
Manage 5 locations
Manage routes
Manage 10 Operations Managers and 16 Operations Supervisors
Small Parcel Manager/Assistant Home Services Manager
Best Buy
09.2021 - 12.2022
Plan and designate shifts and hours for 44 employees' schedules
Hired top-notch employees for the positions of small parcel delivery driver
Managed the daily operations of the small parcel delivery team
Conducted the hiring and termination of driver as well as training and health checks
Conducted performance evaluations and one on one (quarterly conversations)
Implemented the core values of BestBuy and the policies and procedures that are put in place
Created new and innovative ideas and processes to make the delivery process more efficiently
Upon coming on board with BestBuy, I created an atmosphere of positivity and was able to bring the weekly deliveries from 300 packages a week to now 4500 packages per week.
Accomplished multiple tasks within established timeframes.
Developed and maintained relationships with customers and suppliers through account development.
Operations Manager
Republic Services - Plano Recycling Facility
02.2019 - 08.2021
Managed 120 drivers in their respected areas of Frontload, Rolloff, Container delivery, and residential trash collections
Also managed 6 supervisors, 22 sales consultants and 15 office staff
Maximized productivity and management systems by establishing specific goals and managing operations
Monitored employee productivity and optimized procedures to reduce costs by 47%
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Evaluated upcoming program plans to forecast expected resource needs
Directed day-to-day operations focused on attainment of key business metrics.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Manager
Waste Management
05.2015 - 01.2019
Managed the day to day operations of the Rolloff and Container Delivery Department
Supervised 10 Operations Supervisor, 95 drivers and 18 officer staff
Conducted on the job training, performance evaluations, one on one ride alongs, morning huddles, and terminations.
Operations Manager
Con-way Freight
02.2010 - 06.2015
Managed 65 drivers on a cross dock loading and unloading outbound and inbound trailers
Helped implement the L.E.A.N system to help engage positive moral and more employee driver work atmosphere
Motivated and trained employees to maximize team productivity
Monitored supply chain and managed all logistics functions for company
Monitored daily and weekly key performance indicators to maintain on-track status
Developed and deepened relationships with customers, vendors, and internal stakeholders
Trained, mentored and motivated employees to maximize team productivity
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Operations Manager
FedEx Freight
01.2006 - 01.2010
Managed the largest outbound and inbound cross dock in the company at that time
400 bay doors on the dock, 230 drivers and dock workers, 35 office staff