Antwon DeGroot
Kenosha,WI
Summary
Knowledgeable [Desired Position] with proven track record of leading teams to success and ensuring operational efficiency. Successfully implemented process improvements that enhanced productivity and employee satisfaction. Demonstrated strong leadership and problem-solving skills in high-pressure environments.
Committed professional with extensive experience in supervisory roles, adept at optimizing team performance and driving operational excellence. Known for fostering collaborative work environment and achieving significant results under tight deadlines. Reliable and adaptive, with key skills in leadership and strategic planning.
Overview
7
7
years of professional experience
Work History
Head Supervisor
1st Responders Towing LLC
02.2020 - Current
- Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
Call Center Representative
Enova International
04.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Lead Canvasser
La Machine Consulting
01.2018 - 04.2020
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Boosted fundraising efforts for various organizations through persuasive dialogue and personal connections with potential donors.
- Went to over [Number] doors over [Number] miles daily to educate and sign up potential voters.
Education
High School Diploma -
Washington Park High
Racine, WI06-2013
Skills
- Training and mentoring
- Processes and procedures
- Priority management
- Schedule development
- Department organization
- Customer Relations
- Team building
- Employee Training
- Operations Management
- Sales strategy
- Business Intelligence
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Call Center Representative
Enova International
04.2022 - 01.2023
Head Supervisor
1st Responders Towing LLC
02.2020 - Current
Lead Canvasser
La Machine Consulting
01.2018 - 04.2020
High School Diploma -
Washington Park High
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