Antwone Thomas
Pearl City
Summary
I worked at Chuck E. Cheese for three years, during which I was promoted to Team 2 Trainer at 17 years old. In this role, I was responsible for training new Game Room Attendants, ensuring they understood and adhered to the company policies and procedures. The training program enhanced my team's performance, focusing on customer service, safety, and operational efficiency. I worked almost 40 hours a week while attending Pearl City High School and maintained a 3.3 GPA. My experience included coordinating and mentoring, equipment maintenance, attention to detail, clear communication, and adaptability. Through this role, I honed my leadership skills and contributed to creating a positive and productive work environment. And also, I’m a Highly motivated results oriented individual with a strong work ethic seeking a challenging position. Proven ability to work effectively in a fast paced, team oriented environment, as demonstrated by successful employment at Raising Cane's Chicken Fingers. Currently pursuing an Associate of Arts degree in Liberal Arts at Leeward Community College, developing strong critical thinking, communication, and problem solving skills. Eager to apply academic knowledge and professional experience to a rewarding career.
Overview
3
3
years of professional experience
Work History
Crew Member
Rasing Canes Chicken Fingers
10.2024 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Provide excellent customer service
Team 2 Trainer
Chuck E Cheese
01.2022 - Current
- Provided ongoing coaching and mentoring to enhance crew members' sales performance and optimize profits through effective training, development, and communication of company and guest expectations. Overcame the challenge of leading older colleagues at a young age by leveraging strong relationships built on trust and camaraderie.
- Successfully applied tips and advice shared by my trainer, resulting in my personal success and advancement.
- Effectively communicate goals and expectations to trainees, promoting a clear understanding of assigned tasks.
- Maintained electronic and mechanical equipment to enhance game functionality by reducing errors. Started as a game room attendant at Chuck E. Cheese, gaining valuable insights into maintaining operational games, particularly the big ticketed ones.
- Enforced game room rules and regulations to prioritize safety during and after operating hours. Ensured customer safety by closely monitoring their play.
- Took pride in sanitizing and organizing supplies in the game room, resulting in a clean environment for everyone to enjoy.
- Promptly addressed and resolved customer complaints to foster positive relationships.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05-2024
Skills
- Customer Service
- Attention to Detail
- Time Management
- Clear Communication
- Adaptability
- Active Listening
- Coaching and Mentoring
- Workplace Safety
- Authentic genuine
- Cash handling
- Proficient at POS
- Multitasking
- Team player
References
References available upon request.
Education and Training
other
HOBBIES AND INTRESTS
- Playing Basketball
- Traveling
- Volunteer Work
Timeline
Crew Member
Rasing Canes Chicken Fingers
10.2024 - Current
Team 2 Trainer
Chuck E Cheese
01.2022 - Current
High School Diploma -
Pearl City High School
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