Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Antwone Whiteside Sr

Hammond,IN

Summary

Dynamic professional with a proven track record at Springhill Suites By Marriott, excelling in customer service and data entry. As a co-owner at Graphics United, I developed impactful designs while ensuring exceptional team collaboration. Committed to enhancing client satisfaction and operational efficiency, I thrive in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Front Desk Agent

Springhill Suites By Marriott
Munster, IN
07.2024 - Current
  • Resolved customer complaints promptly and courteously.
  • Maintained cleanliness of lobby area at all times.
  • Managed cash drawer responsibly throughout shift.
  • Inputted guest information into computer system accurately and securely.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Answered phones, responded to inquiries, and took messages.
  • Scheduled reservations for groups and special events.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

CO-Owner

Graphics United
Hammond, IN
02.2012 - Current
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Front Desk Agent

Residence Inn by Marriott
Merrillville, IN
08.2023 - 07.2024
  • Managed cash drawer responsibly throughout shift.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Answered phones, responded to inquiries, and took messages.
  • Addressed customer needs in a timely manner.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.
  • Assisted with check-in and check-out procedures for guests.

Education

MBA - Business Administration and Management

Indiana Wesleyan University
Marion, IN
05-2020

Skills

  • Customer service
  • Data entry
  • Administrative skills
  • Computer skills
  • Team collaboration
  • Office management

Affiliations

  • Multiple Dean List Qualifier
  • Most Marriott Member sign up in a month

Timeline

Front Desk Agent

Springhill Suites By Marriott
07.2024 - Current

Front Desk Agent

Residence Inn by Marriott
08.2023 - 07.2024

CO-Owner

Graphics United
02.2012 - Current

MBA - Business Administration and Management

Indiana Wesleyan University

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