Antwone Whiteside Sr
Hammond,IN
Summary
Dynamic professional with a proven track record at Springhill Suites By Marriott, excelling in customer service and data entry. As a co-owner at Graphics United, I developed impactful designs while ensuring exceptional team collaboration. Committed to enhancing client satisfaction and operational efficiency, I thrive in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Munster, IN
07.2024 - Current
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
CO-Owner
Graphics United
Hammond, IN
02.2012 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Front Desk Agent
Residence Inn by Marriott
Merrillville, IN
08.2023 - 07.2024
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
Education
MBA - Business Administration and Management
Indiana Wesleyan University
Marion, IN05-2020
Skills
- Customer service
- Data entry
- Administrative skills
- Computer skills
- Team collaboration
- Office management
Affiliations
- Multiple Dean List Qualifier
- Most Marriott Member sign up in a month
Timeline
Front Desk Agent
Springhill Suites By Marriott
07.2024 - Current
Front Desk Agent
Residence Inn by Marriott
08.2023 - 07.2024
CO-Owner
Graphics United
02.2012 - Current
MBA - Business Administration and Management
Indiana Wesleyan University