ANTWONETTE SCOTT
Clearwater,Florida
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success; as well as to seek challenging assignments and responsibility, with an opportunity for growth and career advancement as successful achievements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
BayCare
Oldsmar, FL
07.2019 - Current
- Enhanced performance through collaboration with diverse teams.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Intern/Administrative Assistant
Opis Tierra Pines
Largo, FL
01.2023 - 05.2023
- Maintained appointment and event calendars for executives and department heads.
- Liaised with team members to assist in employee conflict resolution.
- Oversaw company database and verified accurate updates and proper file management.
Patient Access Representative
BayCare
Oldsmar, FL
06.2018 - 07.2019
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Receptionist
BPL Plasma
Clearwater, FL
03.2016 - 06.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Cashier Team Lead
Walmart
Clearwater, FL
01.2014 - 03.2016
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Science - Business Administration And Management
St. Petersburg College
Clearwater, FL05.2023
Skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- Adaptive team player
- Creative problem solving
- Work Quality Evaluation
- Verbal and Written Communication
- Multitasking and Organization
Certification
- Certified Nursing Assistant
- Home Health Aide (HHA)
- Basic Life Support (BLS, CPR)
Timeline
Intern/Administrative Assistant
Opis Tierra Pines
01.2023 - 05.2023
Patient Access Coordinator
BayCare
07.2019 - Current
Patient Access Representative
BayCare
06.2018 - 07.2019
Receptionist
BPL Plasma
03.2016 - 06.2018
Cashier Team Lead
Walmart
01.2014 - 03.2016
Associate of Science - Business Administration And Management
St. Petersburg College