Anu James
Forney
Summary
Dynamic Access Services Representative with proven success at UT Southwestern Hospital, leveraging strong analytical skills and exceptional customer service to enhance patient satisfaction. As an expert in Epic and HIPAA compliance, I foster team collaboration and streamline processes, significantly improving operational efficiency and communication within healthcare teams.
Overview
8
8
years of professional experience
Work History
Access Services Representative I – CPAS
UT Southwestern Hospital
05.2023 - Current
- Provide high-level administrative support in a fast-paced hospital environment, managing patient information, verifying insurance details, and assisting with the intake process.
- Effectively communicate with patients, insurance providers, and healthcare teams to ensure smooth transitions in care and accurate documentation.
- Utilized Epic and other hospital systems to ensure efficient data entry and management.
- Increased team cohesion by fostering open communication among staff members and encouraging collaboration on projects as needed.
- Assisted in the development of departmental goals, contributing ideas to improve overall service quality and efficiency.
- Maintained accurate patient records, ensuring data confidentiality and compliance with HIPAA regulations.
- Streamlined the access services process by implementing a more efficient appointment scheduling system.
- Enhanced patient satisfaction by promptly addressing concerns and providing clear communication regarding their appointments and service needs.
- Provided excellent customer service, consistently receiving positive feedback from patients and coworkers alike.
Unit Clerk
US Renal Care – Liberty of Mesquite Dialysis
02.2022 - 05.2023
- Supported the dialysis unit by managing patient schedules, handling patient information, and ensuring compliance with clinical procedures.
- Assisted in preparing patient charts, documenting treatments, and maintaining accurate records in the EQRS and EMR systems.
- Acted as the first point of contact for patients, families, and medical staff, ensuring clear and efficient communication.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
Administrative Assistant
ARA – Kessler Park Dialysis
08.2021 - 02.2022
- Provided administrative support in a clinical setting, handling patient records, coordinating appointments, and assisting with day-to-day operations.
- Responsible for patient intake, scheduling, and ensuring accurate documentation of patient treatments and health information.
- Supported team communication and operational efficiency, contributing to a positive environment for patients and staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Data Entry Operator II
IT Coalition – Homeland Security Department
01.2020 - 08.2021
- Accurately entered and processed sensitive data into government systems, ensuring compliance with security protocols and attention to detail.
- Collaborated with team members to ensure data integrity and timely completion of projects.
- Assisted in managing records and facilitating the flow of information across various departments.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
- Ensured data security through adherence to strict confidentiality policies and procedures.
CPR Instructor
American Heart Association
07.2017 - 08.2019
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Taught CPR and first aid courses to individuals and groups, ensuring participants were proficient in life-saving techniques.
- Managed class logistics, prepared instructional materials, and maintained certifications for participants.
- Promoted safety and health education within the community.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
Education
Bachelor of Arts - West Coast University
Criswell College
Dallas, TX05-2015
Skills
- Strong analytical thinking and problem-solving abilities
- Excellent organization and prioritization skills
- Customer service
- Effective communication (bilingual)
- Strong collaborator in diverse team environments
- High accuracy and attention to detail
- Experience in Epic, EQRS, EMR, hospital and clinical settings, call centers, appointment scheduling, and data entry
- Policy compliance
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Friendly and outgoing
- Medical terminology
- Training coordination
Timeline
Access Services Representative I – CPAS
UT Southwestern Hospital
05.2023 - Current
Unit Clerk
US Renal Care – Liberty of Mesquite Dialysis
02.2022 - 05.2023
Administrative Assistant
ARA – Kessler Park Dialysis
08.2021 - 02.2022
Data Entry Operator II
IT Coalition – Homeland Security Department
01.2020 - 08.2021
CPR Instructor
American Heart Association
07.2017 - 08.2019
Bachelor of Arts - West Coast University
Criswell College
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