Hi, I’m
Anu Nageshwari Kumaraswamy
Oakdale,PA
Summary
Experienced with coordinating administrative functions to ensure smooth office oper
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
years of professional experience
Work History
TJ Maxx
Administrative co-ordinator
03.2024 - Current
Job overview
- Handle customer service inquiries, addressing concerns and ensuring resolution in a timely and professional manner
- Coordinate and support store events and promotions, assisting with planning and execution
- Support team members with data entry, filing, and record-keeping in compliance with company policies
- Performed cashier duties, including ringing up sales, processing payments, and issuing receipts
- Ensuring all financial transactions are processed accurately and efficiently
- This includes counting the money at the beginning and end of each day, balancing the tills, and preparing the daily cash report
- Reporting any issues and discrepancies to management in a timely manner
- Ensuring that all cash handling procedures are followed
- Selling TJX rewards credit cards to customers
Ross Dress For Less
Partime Retail Associate
11.2023 - 04.2024
Job overview
- Assisted customers in finding the right products for their needs
- Provided product information and answered customer queries
- Demonstrated extensive knowledge of store products and services
- Performed cashier duties, including ringing up sales, processing payments, and issuing receipts
- Processed returned merchandise according to company policies
- Completed transactions efficiently while maintaining excellent customer service
- Assisted customers with locating merchandise and answering inquiries
- Created price tags and merchandise signs for new items
- Calculated pricing, applied discounts, and collected payments for transactions
University of Gothenburg
Part Time Research Assistant ( B-School Project)
02.2011 - 08.2012
Job overview
- Worked as a part-time research assistant on a business school project under a professor
- Collected and organized database information for the project
- Participated in the analysis of data collected for the project
Movote
Human Resources Executive
05.2008 - 08.2010
Job overview
- Managed employee relations issues such as grievances, disciplinary matters, attendance management, and conflict resolution
- Organized training sessions to enhance employees' skills and knowledge base
- Advised managers on best practices related to team dynamics and resolving disputes
- Maintained personnel records in compliance with legal requirements
- Conducted exit interviews to understand reasons for employee departures
- Collaborated with department managers to assess employee needs
- Organized and maintained records for HR programs, events, and activities
- Updated HR databases to reflect employee information and changes in benefits
HCL Technologies BPO Services Ltd
HR Coordinator
02.2007 - 05.2008
Job overview
- Coordinated employee initiative activities and programs
- Created and maintained personnel records in compliance with legal requirements
- Conducted exit interviews to identify areas of improvement within the organization
- Organized employee recreation activities and programs
- Resolved HR-related issues for employees
- Managed the onboarding process for new hires
- Handled statutory employee compensation requirements
- Analyzed employee attrition and retention trends
- Managed medical claims and maintained HRIS records
- Addressed employee relations issues such as grievances, disciplinary actions, and terminations
Education
University Of Madras
Masters from Labour management, Human Resources
05.2005
University Overview
GPA: 3
Skills
- Time management
- File organization
- Customer engagement
- Cash handling accuracy
- Customer service
- Data entry proficiency
- Critical thinking
- Bill payment and recordkeeping
- Cash management
- Data analysis
Languages
English
Full Professional
Timeline
Administrative co-ordinator
TJ Maxx
03.2024 - Current
Partime Retail Associate
Ross Dress For Less
11.2023 - 04.2024
Part Time Research Assistant ( B-School Project)
University of Gothenburg
02.2011 - 08.2012
Human Resources Executive
Movote
05.2008 - 08.2010
HR Coordinator
HCL Technologies BPO Services Ltd
02.2007 - 05.2008
University Of Madras
Masters from Labour management, Human Resources
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