Medical Office Manager
Precision Cardiac and Vascular Care
DeSoto, TX
06/01/15 - Current
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Detailed knowledge about Insurance Verification, referrals and authorization
- Front Office (Check in/out)
- Back Office (Billing: Claim processing/posting and collection).
- Established work procedures or schedules to organize daily work of administrative staff.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored office supplies to replenish needed inventory before depletion.
- Organized and maintained documents, files and records.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Pitched in to help with office tasks during busy periods and staff absences.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Recruited qualified candidates for open positions within the practice when necessary.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Coordinated logistics for internal and external staff meetings and conferences.
- Implemented an electronic health record system that streamlined workflow across departments.
- Determined staffing requirements, interviewing, hiring and training new employees.
