Anu Sharma
San Francisco,CA
Summary
QA professional with strong focus on quality assurance, testing, and process improvement. Skilled in identifying and resolving defects, ensuring software reliability, and enhancing user experience. Known for effective team collaboration, consistent delivery of results, and adaptability to changing project needs. Proficient in manual testing, and using tools like Testrail, JIRA, and Rainforest. Recognized for analytical thinking, problem-solving, and clear communication.
Overview
10
10
years of professional experience
Work History
Product Quality Engineer
Ironclad Technology
San Francisco De Las Llagas, CA
11.2021 - 10.2024
- Championed a culture of quality within the organization, fostering a shared commitment to excellence across Engineering, Product, and Design.
- Collaborated with Engineering, Product and Design teams to ensure comprehensive test suite coverage for new and existing products.
- Implemented the SDLC methodologies and best practices to enhance testing efficiency and reliability.
- Updated and maintained test plans in Testrail, while prioritizing and resolving bugs in JIRA to and address release blockers.
- Led a full product redesign project for the main application and carried it through beta launch.
- Influenced design changes through effective communication of test results and data-driven recommendations to engineering teams.
- Implemented rigorous testing protocols for improved product reliability and customer satisfaction.
- Contributed to new product development by integrating quality considerations into every stage of the design process.
- Met tight deadlines to satisfy client demands and project timelines.
- Proposed development and testing improvements to positively impact usability, function and performance.
QA Engineer
Blend
San Francisco, CA
06.2018 - 06.2020
- Communicated and collaborated with the Engineering and Product teams to ensure test suite coverage of new and existing products
- Applied standard methodologies and best practices to guarantee reliable and fast testing
- Updated, added, and maintained test plans for new and existing features in Testrail
- Filed, triaged, and prioritized bugs found during the testing process to identify ship blockers in JIRA
- Sought out edge cases to maintain quality of the application and to help prevent issues in production
- Cross trained new QA members joining the team for efficient onboarding
QA Analyst
Fivestars
San Francisco, CA
05.2017 - 05.2018
- Collaborated within teams in an Agile Environment
- Understood and created test cases from PRD and UX spec
- Created and updated Test Plans and Test Matrix for different product releases (Mobile - iOS and Android; Tablets - Kitkat, Lollipop, Borqs & Lenovo; POS Integration System)
- Performed Functional, Regression, Integration, Sanity & Smoke testing for different Operating systems and Software versions
- Filed and followed through on bugs related to UI, UX, or Functionality of the software using JIRA bug tracking system
- Organized bug bashes to optimize last-minute releases
- Collaborated with the Design team & Engineers to confirm the product requirements and spec
- Followed the SDLC process and communicated issues, risks, bugs and testing progress in a detailed and timely manner with the PM and Engineers
- Provided cross training to QA Interns for efficient onboarding
- Communicated & collaborated with cross-functional teams to better understand the scope of testing for products that are co-dependent
- Strived to improve quality of the product while meeting aggressive deadlines for hot fixes, planned, and unplanned releases
Immigration Case Specialist
BI Incorporated
San Francisco, CA
08.2013 - 04.2015
- Managed 100+ cases per month of clients under the ISAP (Intensive Supervision Appearance Program)
- Coordinated with Govt agencies such as Immigration & Customs Enforcement (ICE) and other Non-Profit Organizations on a daily basis
- Interacted and Supervised Clients through legal status changes & monitored process flow in Accutrax Case Mgmt system & Total Access for electronic monitoring
- Conducted training to help the clients understand the rules and protocols of the program
- Processed, tracked & reported E-reports for clients that failed to follow the rules and regulations of the program
Intern
U.S. Department of State
Milan, Italy
06.2011 - 08.2011
- Reconstructed the Health and Wellness Center at the U.S
- Consulate in Milan and increased attendance by creating a user-friendly, convenient and professional environment
- Motivated staff to exceed customer service standards and promoted teamwork
- Designed and Executed the New Signage Standard that was adopted throughout the Consulate
- Prepared and Presented Country Briefing on Latvia
- Daily Tasks included Presenting to the Management Officer (MO) on Weekly Department updates and future projects
- Successfully worked as an Administrative Assistant and executed the pre-screening of future interns
Intern
U.S. Department of State
Kolkata, India
06.2010 - 08.2010
- Organized and presented the findings to the U.S
- Consulate General of America on the theme of 'Social Networking as form of Communication by Indian Youth.'
- Designed and Organized the IIP Publications Project & executed an Education Organization Writing Project
- Worked with Public Affairs Officer (PAO) & provided periodic reviews/updates on project and future events
Education
Bachelor of Arts - International Relations, Communications
University of California, Davis
Davis, CA01.2012
Skills
- Windows
- MacOS
- UNIX/LINUX
- IOS
- Android OS
- HTML
- CSS
- XML
- SQL
- Oracle
- MS SQL Server
- Selenium WebDriver
- VMware Player
- Oracle VirtualBox
- Jira
- Bugzilla
- Charles Proxy
- GitHub
- Atlassian
- Rainforest
- Testrail
- Analytical skills
- Writing & Communication skills
- Leadership & Management skills
Languages
Hindi
Native or Bilingual
Urdu
Professional Working
Spanish
Limited Working
Punjabi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Timeline
Product Quality Engineer
Ironclad Technology
11.2021 - 10.2024
QA Engineer
Blend
06.2018 - 06.2020
QA Analyst
Fivestars
05.2017 - 05.2018
Immigration Case Specialist
BI Incorporated
08.2013 - 04.2015
Intern
U.S. Department of State
06.2011 - 08.2011
Intern
U.S. Department of State
06.2010 - 08.2010
Bachelor of Arts - International Relations, Communications
University of California, Davis