Anu Yerokun
Coppell,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
My Sasun
08.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Account Manager
Delow Logistics LLC
02.2020 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate of Science - Computer Science
Pima Community College
Tucson, AZBachelor of Science - Psychology
Arizona State University
Tempe, AZSkills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Account Management
- Problem Resolution
- Multitasking Abilities
- Time Management
- Problem-Solving
- Attention to Detail
- Needs Assessment
Timeline
Customer Success Manager
My Sasun
08.2023 - Current
Account Manager
Delow Logistics LLC
02.2020 - 07.2023
Associate of Science - Computer Science
Pima Community College
Bachelor of Science - Psychology
Arizona State University