Managed and led multi-year Product Movement and External Content Provider programs, with combined annualized impact between $11-14MM in product sales.
Launched transfer service (MINT) that solved $55MM sourcing problem for stranded Retail inventory at FC's.
Owned and managed asset management workflows for 16 Amazon studios and 12 3P's globally.
Scoped and built comprehensive Wiki's to provide customers with better tools, know-how and processes. Improved first response resolution rates by 30% and contact rate by 17% YoY.
Operations Manager
Amazon - NACF, CACF Fulfillment
12.2020 - 07.2022
Supervised 3 Robotic FC launches in Canada as Operations SME; established processes to achieve max. capacity at 99% accuracy rate for all launches.
Led team of 9 Area Managers and 500+ associates across 7 interdependent processes; oversaw promotions for 12 team reports through engaged performance management.
Executed 4 process improvement projects for FC Robotics network in space management and asset handling, saving $1.1MM in variable expenditure.
Served as Canada PMO for network DEI Group; co-led initiatives across 5 locations with 3000+ employees.
Area Manager
Amazon - NACF, SSD
07.2018 - 10.2019
Launched Amazon's first Sub-Same Day (SSD) location in New Castle, PA as Lead AM. Supported half day delivery pilots to Prime Members through Flex delivery program.
Directly managed team of 120+ associates and 8 Process Assistants to ramp processing capability by +270% in 8 weeks of launch.
Fostered strong culture of safety and reduced number of Recordable Injury Rates (RIR) by 33% YoY; implemented 47 safety process improvements at no added cost to site.
Manufacturing Design Intern
Apple Inc.
01.2014 - 08.2014
Patent Grant: Developed new laser technology that minimized manufacturing cost per unit by ~13% for next generation products.
Initiated and led 3 mechanical R&D projects that had direct application in Apple's consumer line of products.
Presented critical data findings to iPhone/Watch Product Design teams that informed changes to metal selection procedures in manufacturing for scale.
Education
Bachelor of Science - Mechanical Engineering
Worcester Polytechnic Institute
Worcester, MA
10.2017
Skills
Lean/Six Sigma - Agile, Scrum and Waterfall
Strategic Thinking and Planning
Narrative Writing and Goal Setting
Supply Chain Planning & Optimization
Technological transformations
Computer Aided Design (CAD) and Manufacturing (CAM)
Employee Relations
Accomplishments
Sigma Sigma Master Black Belt - International Six Sigma Institute - 12/01 (62860193059314)
Patent - Laser Colored Sapphire Material (USPTO 9578768 Apple Inc.)
Timeline
Senior Program Manager
Amazon - Visual Innovation Team (VIT)
07.2022 - Current
Operations Manager
Amazon - NACF, CACF Fulfillment
12.2020 - 07.2022
Area Manager
Amazon - NACF, SSD
07.2018 - 10.2019
Manufacturing Design Intern
Apple Inc.
01.2014 - 08.2014
Bachelor of Science - Mechanical Engineering
Worcester Polytechnic Institute
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