Anubhav Saha
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
1
1
year of professional experience
Work History
Lead Server
Four Seasons
01.2023 - 02.2024
- Oversaw the cleanliness of all food and beverage outlets at an upscale hotel with limited number of guests on property
- Worked in tandem with servers to create a memorable dining experience for guests
- Anticipated guests' needs and responded urgently and appropriately to guest concerns and requests
- Developed and promoted teamwork and cooperation among coworkers resulting in a positive and upbeat work environment.
Manager
Boil Seafood House
- Server, server trainer and shift leader for a fast paced and popular uptown boil seafood Restaurant
- Prided myself on knowledge of every ingredient in every menu item
- Assisted in the opening and training of new boil seafood restaurants.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed and motivated employees to be productive and engaged in work.
BARTENDER
HYATT REGENCY
- Crafted special drink and cocktail menu items for seasonal offerings
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Captain Waiter
ITALIAN BARREL
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented upselling strategies that contributed to increased average check size per guest.
Shift Leader
Superior Seafood
- Lead server and Service Manager for high volume uptown and heart of mardi gras establishment
- Routinely resolved customer satisfaction and customer escalation issues
- Consistently exceeded sales goals by effectively managing sections by prioritizing and utilizing strong organizational skills
- Responsible for all FOH hiring, training, scheduling and delegating of team responsibilities
- Daily opening and closing and keeping track of tills and moniesd.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Bartender
Blue Martini
- Served high customer volumes during special events, nights, and weekends
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Developed new signature cocktails to support bar marketing brand and increase profits.
BARTENDER/SERVER
WESTIN
- Handling customer complaints/ensuring guest satisfaction
- Developing or implementing the management strategy
- Producing high-quality food and drink in restaurants and pubs
- Serving customers in pubs, clubs, hotels, and restaurants.
Education
High School Diploma -
Sudhir Memorial Institute
KOLKATA, INDIABachelor of hotel management -
INTERNATIONAL INSTITUTE OF HOTEL MANAGMENT
KOLKATA, INDIAMasters of hotel management -
San Ignacio Business School Miami
MIAMI, FLAssociate of Applied Science - Cyber Security
University of Maryland - College Park
College Park, MDSkills
- Table Setting
- Customer Service
- Attention to Detail
- Menu Knowledge
- Food Preparation
- Teamwork
- POS
- CLOVE
- TOAST
- MS Office
- Documentation And Reporting
- Performance Evaluations
- Revenue Forecasting
- Shift Scheduling
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Lead Server
Four Seasons
01.2023 - 02.2024
Manager
Boil Seafood House
BARTENDER
HYATT REGENCY
Captain Waiter
ITALIAN BARREL
Shift Leader
Superior Seafood
Bartender
Blue Martini
BARTENDER/SERVER
WESTIN
High School Diploma -
Sudhir Memorial Institute
Bachelor of hotel management -
INTERNATIONAL INSTITUTE OF HOTEL MANAGMENT
Masters of hotel management -
San Ignacio Business School Miami
Associate of Applied Science - Cyber Security
University of Maryland - College Park