Anubhav Shah
Irvine,CA
Summary
Revenue Operation Analyst enthusiastic about lead management and reporting. On a mission to align Sales and Marketing organizations to record revenue and customer interactions throughout the sales cycle and beyond.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Revenue Operations Analyst
Jones Lang LaSalle
02.2022 - Current
- Lead collaboration with Data Science team to build a data model visualizing marketing influenced deals.
- Created two dashboards in SFDC for business intelligence in the UK market.
- Developed template to standardize reporting processes globally for 19 markets.
- Oversaw reporting operations for 8 largest JLL markets prior to implementation on global dashboards.
- Conducted in-depth analysis of closed deals across business lines, locations, and channels to identify market-specific trends and inform global revenue share strategies.
- Centralized files for data accuracy.
- Documented and mapped local JLL products to align with global business lines and platforms.
- Liaised between Sales and Marketing to resolve missing revenue amounts, conversion dates and sources.
- Onboarded chat bot on France and UK website
Revenue Operations Specialist
InsightSquared
08.2021 - 12.2021
- Lead the management and refinement of contract creation and opportunity structuring in CRM
- Including process improvement, process documentation and training material in Confluence
- Audited all new closed won deals for accuracy in booking (i.e
- ARR, close date, products, prices, payment terms, contract dates, etc.)
- Performed a retroactive audit of more than 450 accounts (some with multiple opportunities) reducing the errors in booking/data structures and leading the transition of other departments from using their own booking methods (i.e
- Finance/ Accounting) to using the CRM as the source of truth
- Responsible for splitting product bundles into individual products and manipulating bulk data in CRM using DataLoader and Workbench
- Served as the main point of contact for incoming InfoSec requests by customers
- Coordinated the completion of all requests by understanding the security policies and documents as well as working with the product and security teams
- Performed Salesforce Admin duties including merging/ re-assigning accounts, creating new fields, and reviewing errors as reported
- Developed large spreadsheets for analysis using Excel formulas and other manipulation tactics for large data sets
- (i.e
- Mass deletion and upload of data into CRM and export files)
- Actively created reports for personal review, as well as sharing with management
- (i.e
- Exception reporting, data structure integrity, etc.)
- Served as a key business partner by providing consultative support to the sales team and represented senior leadership (i.e
- Redlining legal documents and terms/ drafting custom contracts, completing InfoSec requests, doing admin tasks in CRM and ensuring booking accuracy, and coordinating with outside counsel)
- Processed inbound internal ticket queue and requests via Jira, Slack and email and coordinated with the appropriate department to complete and package the result for stakeholders.
Product Operations Analyst
Irdeto
10.2017 - 07.2021
- Utilized JIRA and Confluence boards daily to perform complex workflows with a large team
- Worked proactively to minimize pirated content on peer to peer, live, and web platforms
- Organized large spreadsheets and file directories with attention to detail for business intelligence
- Operated proprietary software to process and organize files based on visual reference and metadata
- Used problem solving skills to perform investigation and research within limited timeframes
- Utilized DMCA notices and other internal and external tools to remove online pirated content
- Scanned UGC sites like Facebook, Youtube, Dailymotion, etc
- As well as traditional linking sites routinely for infringing content and perform takedown operations
- Worked closely with reporting team to collect useful data for clients and optimize workflow
- Enhanced communication skills in order to work with different departments and clients.
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
03.2017
Skills
- Salesforce/Marketlink
- Tableau/ PowerBI
- Eloqua/Marketo
- DataLoader/WorkBench
- Jira/Confluence
Languages
Gujarati
Hindi
Spanish
Certification
Revenue Operations Certificate, HubSpot
Eloqua Training, JLL
Program Proficiencies
- Salesforce
- Marketo
- Microsoft Office / Google Suite
- Dataloader
- Workbench
- Jira
- Confluence
Timeline
Revenue Operations Analyst
Jones Lang LaSalle
02.2022 - Current
Revenue Operations Specialist
InsightSquared
08.2021 - 12.2021
Product Operations Analyst
Irdeto
10.2017 - 07.2021
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona