ANUHYA AKKINENI
Lombard,IL
Summary
Dynamic and results-oriented student with hands-on experience in IT service management and data analysis. Skilled in resolving technical issues, optimizing data processes, and leveraging BI tools for actionable insights. Proficient in Python, SQL, Power BI, and Excel.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant System Engineer
TATA CONSULTANCY SERVICES
11.2020 - 12.2021
- Resolved ServiceNow tickets efficiently, prioritizing critical issues and adhering to SLAs
- Provided exceptional customer service through timely solutions
- Analyzed data in MySQL to identify trends, patterns, and root causes of incidents
- Reconciled data discrepancies meticulously to ensure data integrity and accuracy
- Authored comprehensive KB articles to empower self-service solutions and improve support efficiency
- Monitored production servers and scheduled jobs vigilantly to ensure uptime and performance
- Managed incidents effectively, following established procedures, escalating promptly, and communicating updates clearly.
Education
Master of Science in Computer Science -
Wright State University
Dayton, OhioBachelor of Technology (Computer Science) -
Prasad V Potluri Siddhartha Institute Of Technology
Skills
- Python
- Core Java
- Flask
- MySQL
- Microsoft Office Suite (Word, Excel, Outlook)
- GIT
- Power BI
- Excel
- Data cleaning
- ServiceNow Ticketing System
- Data visualization
- Data Modelling
- DAX Measures
Projects
Power BI Sales Analysis Project(Personal)
- Loaded and integrated data from MySQL database, ensuring data accuracy and consistency.
- Conducted thorough data transformation including cleaning, deduplication, merging, and appending columns to prepare datasets for analysis.
- Implemented measures to disable loading of unnecessary files, optimizing data retrieval processes.
- Created calculated columns and established data modeling to facilitate accurate performance analysis.
- Utilized advanced DAX measures to calculate key performance indicators (KPIs) such as net sales, gross margin, and profitability metrics.
- Designed and built dynamic visualizations including matrixes, line charts, and custom visuals to present sales trends and performance metrics effectively.
- Analyzed P&L data to identify trends, patterns, and areas for optimization, contributing to strategic decision-making processes.
Certification
- Excel: Mother of Business Intelligence
- Ongoing Certification: Python for Data Science, AI & Development
Awards
- 2021 Star of the Month Award (July), Tata Consultancy Services
- 2021 On the Spot Award(October), Tata Consultancy Services
PERSONAL INFORMATION
Hobbies :Singing,Reading Books
Interests :Fitness,Cooking
Links :linkedin/Anuhya-Akkineni
Timeline
Assistant System Engineer
TATA CONSULTANCY SERVICES
11.2020 - 12.2021
Master of Science in Computer Science -
Wright State University
Bachelor of Technology (Computer Science) -
Prasad V Potluri Siddhartha Institute Of Technology