Anuj Agarwal
Peoria,United States
Summary
Results-driven and strategic professional with over 17 years of experience in leading global cloud operations teams. Proven track record of optimizing infrastructure, driving operational excellence, and implementing innovative solutions to enhance efficiency and scalability. Skilled in developing and executing cloud strategies to support business goals and deliver top-notch service levels. Adept at building and managing high-performing teams to achieve organizational objectives and ensure customer satisfaction. Seeking to leverage my expertise in cloud technology and operations to drive continuous improvement and growth in a dynamic organization.
Overview
18
18
years of professional experience
Work History
Vice President, Global Cloud Operations
Axway
01.2024 - Current
- Direct, coordinate, and oversee operations activities in the Cloud organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization, with a focus on AWS and Azure cloud platforms.
- Leading a team of 200+ cloud engineers and operations staff across multiple global locations to ensure seamless functioning of cloud application services and infrastructure management.
- Developed and implemented strategic plans to optimize and reduce costs, and improve operational efficiency across the organization, leveraging AWS and Azure capabilities.
- Spearheaded the migration of critical workloads to the cloud, including AWS and Azure environments, resulting in significant cost savings and enhanced scalability.
- Established key performance indicators (KPIs) and metrics to monitor and improve cloud operations performance, resulting in increased uptime and reliability.
- Collaborated with cross-functional teams to drive innovation and continuous improvement in cloud operations, particularly in AWS and Azure infrastructure management, resulting in enhanced service delivery and customer satisfaction levels.
Senior Director, Cloud Managed Services
Axway
01.2022 - 12.2023
- Led a team of 75+ Cloud Engineers and Architects in designing, implementing, and supporting cloud solutions for enterprise clients.
- Developed and executed strategic plans, achieving a 20% annual revenue increase in cloud managed services.
- Ensured security, availability, and performance of cloud infrastructure through best practices and standards.
- Optimized service delivery and cost-effectiveness by managing vendor relationships and negotiating contracts.
- Drove innovation and continuous improvement by providing thought leadership on emerging cloud technologies and trends.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Met with department supervisors and provided staff support to attain organizational goals.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Revamped operational plans to refocus staff and align processes with business objectives.
Director, Program Management
Axway
01.2019 - 12.2021
- Lead a team of program managers to successfully execute multiple complex projects on time and within budget.
- Developed and implemented strategic plans for program lifecycle management, resulting in improved resource allocation and streamlined processes.
- Collaborated with cross-functional teams to identify program requirements, risks, and dependencies, ensuring alignment with organizational goals.
- Oversaw the development and implementation of program quality assurance processes, resulting in a 15% decrease in project defect rates.
- Managed stakeholder communications and expectations, leading to improved satisfaction and retention rates for key clients.
Senior Manager & Manager, Services
Axway
10.2013 - 12.2019
- Lead a team of 20+ service professionals in delivering exceptional customer service and support for a portfolio of a Fortune 500 clients.
- Managed a multi-million dollar services budget, improving profitability by 10% through cost reduction strategies and process improvements.
- Implemented a new service delivery model, resulting in a decrease in response times and a increase in service efficiency.
- Led cross-functional teams to successfully launch new service offerings.
Project Lead, Operations
Dell Services
02.2010 - 09.2013
- Led multiple teams for a large hospital chain in the US.
- Planned and delivered all components of implementation work, including iteration planning, execution, metrics reporting, quality assurance, and schedule tracking.
- Designed integration of Premier (payment posting application) with other Revenue Cycle applications.
- Monitored daily progress, adjusted as needed to ensure optimal performance and service.
- Served as a Subject Matter Expert, providing guidance, technical advice, and mentoring to resolve complex issues.
Software Engineer
Infosys
08.2007 - 02.2010
- Developed and tested for a major UK telecom provider.
- Designed an automation data-driven framework on EScamp.
- Created and maintained automation test scripts on QTP.
- Troubleshot live system issues and reported customer-impacting defects.
- Collaborated with teams to resolve live defects and prevent delivery delays.
Education
Bachelors of Technology - Computer Science
JSS Academy of Technical Education
India06.2007
Skills
- Cloud Platforms: AWS, Azure
- Axway Solutions: API Manager, B2Bi, Secure Transport, Transfer CFT, CSOS, TnT, Sentinel
- Project Management: Proficiency in methodologies and tools, managing multiple concurrent projects
- Customer Service: Excellent skills in customer interaction and service management
- Leadership: Ability to lead, motivate, and direct teams
Personal Information
Title: Vice President, Global Cloud Operations
Languages
English
Native or Bilingual
Timeline
Vice President, Global Cloud Operations
Axway
01.2024 - Current
Senior Director, Cloud Managed Services
Axway
01.2022 - 12.2023
Director, Program Management
Axway
01.2019 - 12.2021
Senior Manager & Manager, Services
Axway
10.2013 - 12.2019
Project Lead, Operations
Dell Services
02.2010 - 09.2013
Software Engineer
Infosys
08.2007 - 02.2010
Bachelors of Technology - Computer Science
JSS Academy of Technical Education
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