ANUJ BHATTARAI
Columbus,OH
Summary
Dedicated Professional offering more than 3+ years of experience working for companies to resolve the Tech issues and assessing customer needs. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Techsupport/Customer Service
American Express
06.2019 - 10.2021
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Setting up accounts for new users Repairing and replacing equipment as necessary
Tech Support
Robert Half Technology
05.2018 - 08.2019
- Organizing and setting up large number of laptop and PC to ensure proper testing environment for students
- Troubleshooting and using Windows based operating systems in a corporate environment
- Setting up and troubleshooting network connectivity, including LAN, 802.11 wireless and cellular-based internet services.
Cashier/server
Himalayan grille
08.2016 - 11.2017
- Managed orders and accompanying Financial transaction using digital Point of sale system
- Recommended menu items based on customer needs and preferences, Including upselling complementary dishes and drinks
- Negotiated and resolved customer concerns
- Appropriately suggested additional items to customers to increase restaurant sales
- Consistently received a 100% rate of customers satisfaction.
R&R Merchandiser
Limited Brands
08.2015 - 06.2016
- Products knowledge, quality focus, customer focus, organization, client relationships, promotions, reporting skills, attention to details, competitive analysis, and job knowledge
- Printer installation troubleshoot the PC's and the network
- Replaced motherboard, escalated the customer issues with their login issues
- Assisted associates troubleshoot with an excel, outlook, network connectivity, RMS application, desk phones, sku scanners, VPN issues and map a printer to user's PC.
Education
Per Scholas
Columbus, Ohio12.2018
Major in Business Management -
Columbus state community college
Columbus, OH05.2018
High school diploma -
Mifflin high school
Columbus, OH05.2015
Skills
- Motherboard replacement
- Windows 8
- Printer installations
- Imaging
- Windows XP
- Memory installations
- Windows 7
- Windows Server 2003
- Hard drive installations
- Mac Devices
- Troubleshooting network LAN, broadband, and VPN
- Lotus Notes
- Outlook support
- Excellent problems solving abilities
- Strong attentions to details
- Excellent presentation skills
- Excellent organizational skills
Timeline
Techsupport/Customer Service
American Express
06.2019 - 10.2021
Tech Support
Robert Half Technology
05.2018 - 08.2019
Cashier/server
Himalayan grille
08.2016 - 11.2017
R&R Merchandiser
Limited Brands
08.2015 - 06.2016
Per Scholas
Major in Business Management -
Columbus state community college
High school diploma -
Mifflin high school