ANUJ KUMAR
Stowe,VT
Summary
People-person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer satisfaction and retention. Provides excellent service to travelers while resolving issues before escalation, and consistently meets established goals and objectives.
Overview
10
10
years of professional experience
Work History
Server
Michael's On The Hill Restaurant
Stowe, VT
06.2023 - Current
- Greet guests and escort them to their tables
- Present menus and offer recommendations.
- Take orders from guests, keeping in mind special requests, such as dietary restrictions.
- Serve and present dishes.
- Maintain a polished appearance and positive demeanor.
ASSISTANT INNKEEPER
Brass Lantern Inn
Stowe, VT
06.2023 - Current
- Serves as 'Manager on Duty', including managing check-ins and check-outs, taking reservations and assisting with guests' needs
- Manages the reservation system to ensure accuracy and appropriate preparation for arriving guests
- Promotes a 'spirit' of hospitality throughout property
- Ensures that all guest-related issues are resolved in a manner consistent with the inn's mission and policies
- Assists with planning and managing events
- Participates in the development of guest specials and packages
Lead Server
The Lodge at spruce, managed by Hyatt
Stowe, VT
10.2022 - 06.2023
- Exhibit thorough service techniques, knowledge of foods, beverages and guest interactions
- Assist in planned catering for events that serviced over 19,000 with excellent customer satisfaction
- Cross-trained new staff on guest services expectations, safety procedures, proper food handling, and restaurant protocols
- Maintained up-to-date knowledge of business policies and procedures.
BUTLER / SERVER, Le Meridien Hotel
New Delhi, India
01.2021 - 08.2022
- Meet guests when they arrive and getting them settled in their rooms
- Anticipate guests' needs by learning their preferences, allergies, dislikes, etc
- Have a thorough understanding of all spirits and specialty foods in stock
- Assess and restock wine and spirit collections as necessary
- Serve meals and pour drinks for guests
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
- Run errands for guests when necessary
- Ensure guests' rooms are clean and tidy up when necessary.
MANAGEMENT TRAINING PROGRAMME
CULINARY, FOUR SEASON HOTELS
ST LOUIS, MO
05.2019 - 12.2019
- Cleaned Kitchen Counters, refrigerators and freezers
- Signed For deliveries, checked items into inventory and stocked goods into Proper locations
- Checked Expiration Dates, rotated food and removed any items that were no longer usable
- Observed Head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
HOUSEKEEPING SUPERVISOR
DELHI, The Lalit Hotels
, INDIA
08.2017 - 04.2019
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
Server
Wine Treat by Pollen
, SINGAPORE
08.2014 - 06.2017
- Responsible for taking guests' orders and answering any questions they may have about the menu and the restaurant
- Offering menu recommendations: provide guests with menu recommendations based on their preferences and dietary restrictions, ensuring a personalized dining experience that exceeds their expectations
- Upselling and suggestive selling: Besides taking orders, I used to upsell wines
- Clearing and resetting tables: responsible for clearing and resetting tables between courses, ensuring the dining area is clean and tidy for the next guest.
Education
BACHELOR OF SCIENCE - HOTEL MANAGEMENT, BMC
SINGAPORE
Skills
- Guest Services
- Property Management System
- Serving
- Upselling
- Cash handling
- Restaurant experience
- Hotel experience
- Computer skills
- Opera
- Relationship Management
- Inventory Monitoring
References
REFERENCES ANIL MARRY (Director of Rooms) The Lodge at Spruce Peak (802) 809-1710 anil.marry@destinationhotels.com
Interests
PERSONAL INFORMATION , Willing To Relocate: Anywhere
Timeline
Server
Michael's On The Hill Restaurant
06.2023 - Current
ASSISTANT INNKEEPER
Brass Lantern Inn
06.2023 - Current
Lead Server
The Lodge at spruce, managed by Hyatt
10.2022 - 06.2023
BUTLER / SERVER, Le Meridien Hotel
01.2021 - 08.2022
MANAGEMENT TRAINING PROGRAMME
CULINARY, FOUR SEASON HOTELS
05.2019 - 12.2019
HOUSEKEEPING SUPERVISOR
DELHI, The Lalit Hotels
08.2017 - 04.2019
Server
Wine Treat by Pollen
08.2014 - 06.2017
BACHELOR OF SCIENCE - HOTEL MANAGEMENT, BMC
SINGAPORE
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