ANUJ KUMAR
Austin,TX
Summary
People-person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer satisfaction and retention. Provides excellent service to travelers while resolving issues before escalation, and consistently meets established goals and objectives.
Overview
10
10
years of professional experience
Work History
ASSISTANT INNKEEPER
Brass Lantern Inn
06.2023 - 09.2024
- Serves as 'Manager on Duty', including managing check-ins and check-outs, taking reservations and assisting with guests' needs
- Manages the reservation system to ensure accuracy and appropriate preparation for arriving guests
- Promotes a 'spirit' of hospitality throughout property
- Ensures that all guest-related issues are resolved in a manner consistent with the inn's mission and policies
- Assists with planning and managing events
- Participates in the development of guest specials and packages
Front Desk Executive
Omni Hotels & Resorts
10.2022 - 06.2023
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct phone calls to the appropriate departments.
- Handle inquiries and provide accurate information to clients and visitors.
- Manage the front desk area, ensuring it is clean and organized.
- Maintain security by following procedures and monitoring logbooks.
- Issue visitor badges and manage visitor sign-in and sign-out processes.
- Coordinate with other departments to ensure smooth operations.
- Schedule and manage appointments and meetings.
- Assist with various administrative tasks such as filing, data entry, and mail distribution.
Housekeeping Supervisor
Hyatt Hotels
01.2021 - 08.2022
- Manage and supervise all tasks of his/her staff
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Supervise public areas
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
Housekeeping Management Training
Four Seasons Hotels and Resorts
05.2019 - 12.2019
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
- Reporting any technical issues and maintenance needs.
Housekeeping Supervisor
Delhi, The Lalit Hotels
08.2017 - 04.2019
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
Housekeeping Team Leader
Hilton Hotels Worldwide
08.2014 - 06.2017
- Cleaning: Clean and sanitize guest rooms, bathrooms, balconies, closets, furniture, and windows.
- Stocking: Stock rooms with food and beverages.
- Maintaining supplies: Maintain inventory and report shortages.
- Customer service: Greet guests, answer questions, and address problems.
- Safety: Follow safety policies and procedures.
- Reporting: Report maintenance concerns, guest issues, and suspicious activity.
Education
Bachelor of Science - Hotel Management And Administration
SINGAPORE
Singapore06.2014
Skills
- Guest Services
- Property Management System
- Serving
- Upselling
- Housekeeping
- Hotel experience
- Computer skills
- Opera
- Relationship Management
- Inventory Monitoring
Timeline
ASSISTANT INNKEEPER
Brass Lantern Inn
06.2023 - 09.2024
Front Desk Executive
Omni Hotels & Resorts
10.2022 - 06.2023
Housekeeping Supervisor
Hyatt Hotels
01.2021 - 08.2022
Housekeeping Management Training
Four Seasons Hotels and Resorts
05.2019 - 12.2019
Housekeeping Supervisor
Delhi, The Lalit Hotels
08.2017 - 04.2019
Housekeeping Team Leader
Hilton Hotels Worldwide
08.2014 - 06.2017
Bachelor of Science - Hotel Management And Administration
SINGAPORE
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