ANUJ SAWHNEY
Dubai,UAE
Summary
Proactive Personal Banking Officer recognized for driving productivity and delivering results. Expertise in client relationship management, financial analysis, and regulatory compliance enhances the ability to meet diverse client needs. Strong communication and problem-solving skills support the achievement of clients’ financial objectives while navigating complex regulatory environments.
Overview
20
20
years of professional experience
Work History
Personal Banking Officer
HSBC
Dubai, UAE
02.2015 - Current
- Company Overview: HSBC is one of the world's largest Banking and financial services organization serving more than 37 million customers.
- Seek Opportunities to develop customer relationships and sales opportunities while providing a variety of products for customer (i.e Account , Credit cards and Loans).
- Utilize basic sales techniques to influence customer / prospect to buy bank products and services.
- Discuss and identify Customer needs sell a full range of retail products/services such as accounts, loans credit cards, insurance to meet or exceed established sales goals to support overall sales objectives.
- Resolves a variety of simple to complex walk in customer problems and reconstruction of account transaction account balance discrepancies, opening of joint accounts & resolving the issues if any, credit card transactions / installment for loan and rectifying discrepancies.
- Responsible for marketing and selling bank products and services to potential customer.
- Evaluate Existing customer needs and cross sell additional products and services.
- Demonstrate proficiency with regard to policies, procedures and services pertaining to Account opening process and credit card.
- Manage sales of bank products, new business operations customer service at one banking center and work with regulatory compliance internal policies and procedures..
- Generating new business through presentation of bank products to customers and follow ups
- Providing loan counseling to clients and creating investment portfolio..
- Prepare month end reports for managers and help them to identify and resolve any problems occurred.
- Proactively completing all the assigned trainings required by bank time to time.
- Overseeing system from the account opening till boarding.
- Guiding customer when he/she receives his/her card with the activation process and the procedure of using the same.
- Received appreciation emails from the customers for providing them the best & fast service on their requests.
- Raised the ranking to a Strong performer by doing things out of the box.
Business Development Manager/Sales Manager
Famtech Online Services LLC
Dubai, UAE
01.2014 - 12.2014
- Company Overview: Fam Tech is the world's first content based digital advertising company based on Prepaid tablet rental softwares.
- Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
- Ensuring the smooth transition of deployment of the tablets from our end to the hoteliers.
- Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
- Provide regular feedback to senior management about market place and competitor activity.
- Develop effective working relationship with customers through regular meetings and identify and obtain further sales and business development opportunities.
- Identify requirements for new products & services to anticipate and potentially lead the market.
- Undertake regular project review with all involved in these process to ensure transfer of knowledge.
Manager - Retail & Marketing
Éminence Organics
India
10.2011 - 10.2013
- Company Overview: Éminence Organic Skin Care is the award-winning provider of the most effective skin care products in the natural & organic skin care industry Known Worldwide for active products created using the highest quality ingredients
- Handling Daily Sales Report for the for the Skin essentials India
- Understanding current and potential customers
- Developing the marketing strategy and plan
- Ensuring timely delivery of the products to the customers
- Ensuring the Eminence Branding up to date throughout Delhi & NCR stores
- Impart Marketing and Sales training to Delhi and outstation Eminence supportive stores
- Formulate, direct and coordinate marketing activities and policies to promote products and services
- Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.
Sales Trainer - Central Training Team
Serco BPO
India
03.2011 - 06.2011
- Company Overview: Serco India is the subsidiary of the Serco UK group which deals in Global Marketing for Domestic & International Brands
- Handling New Hire Training Batches on a regular basis
- Successful Delivery and Project Management for 'Training Effectiveness for HSBC' (9 process of HSBC) by mapping the grey areas of process and implementing the training to enhance the productivity
- Content and Module Development of all the major sales processes by continuous review
- Was nominated and awarded with the Divisional Pulse Award for Central Training Team
- Awarded as the Best Performer for SERCO BPO for PAN INDIA level for the last quarter .i.e
- Jan - March
- Make sure all new hires receive adequate arms and ammunition to perform on the floor including HR Policies, QA Guidelines, V&A, Code of Conduct, process Knowledge
- Maintain all training materials and update the same as directed by Head of Training
- Have been to Serco Mumbai, Pune, Bangalore branch to launch the pilot campaign for BAJAJ ELECTRICALS PROCESS.
Retail Sales Officer
T MOBILE LIMITED
New York, USA
06.2009 - 05.2010
- Company Overview: T-MOBILE HUB is a store in USA which serves the phone network and is also a retailer for different types of handsets like Blackberry, Samsung, Nokia etc
- Dealing with walk- in customers to serve them regarding their billing
- Was nominated as the best seller amongst the 13 outlets of T-Mobile
- After knowing the customer's preference briefing them about the different plans suitable for them available with T- Mobile Network
- Achieving the monthly targets for the sales for the handsets.
Process Trainer/ Team Leader
TELEPERFORMANCE INDIA
, India
06.2005 - 03.2009
- Company Overview: A Teleperformance USA Subsidiary dealing in Global Telemarketing and Tele services Solutions headquartered in Utah, USA (Voice Based)
- Handling New Hire Training Batches on a regular basis
- Completed I and II level of TTT from Dale Carnegie In-House Training programs on Achieving Success through Human Relations & Effective Leadership Skills
- Cover all aspects of training including HR Induction, Company Policies, and Code of Conduct, Voice & Accent and Process Training
- Have been to Philippines and US to impart training to the new hire batches for the Washington Mutual Bank Program
- Conduct Effective Communication sessions with Trainees to improve on their confidence, communication & conversational skills
- Help the new hires in coming up the learning curve based on their Performance and initial Post-Assessment
- Make sure all new hires receive adequate arms and ammunition to Perform on the floor including HR Policies, QA Guidelines, V&A, Code of Conduct, Process Knowledge
- Maintain all training materials and update the same as directed by Head of Training.
Education
Bachelor of Commerce -
Delhi University
Delhi01.2005
Higher Secondary -
New Era Public School
New DelhiSkills
- Customer Service
- Relationship Management
- Training
- Banking Industry
- Sales Team Management
- Problem Solving
- Customer Satisfaction
- Training New Joinees
- Sales growth
Languages
- English
- Hindi
Personal Information
Driving License: YES
Vehicle
Owned
Languages
English
Professional
Hindi
Professional
Timeline
Personal Banking Officer
HSBC
02.2015 - Current
Business Development Manager/Sales Manager
Famtech Online Services LLC
01.2014 - 12.2014
Manager - Retail & Marketing
Éminence Organics
10.2011 - 10.2013
Sales Trainer - Central Training Team
Serco BPO
03.2011 - 06.2011
Retail Sales Officer
T MOBILE LIMITED
06.2009 - 05.2010
Process Trainer/ Team Leader
TELEPERFORMANCE INDIA
06.2005 - 03.2009
Bachelor of Commerce -
Delhi University
Higher Secondary -
New Era Public School
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