Anuja Gogate
Tampa,United States
Summary
I'm a motivated Information Technology and Management student with over four years of versatile experience, encompassing networking, data analysis, web applications, and cloud support. I'm known for my outgoing personality and exceptional communication abilities. My knowledge extends to business development and management, and I possess a diverse skillset with expertise in technologies like Salesforce and MySQL. I'm actively seeking internship opportunities that align with an organization's core values and provide a platform for mutual growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Specialist
Coupa Softwares - Supplier support
01.2022 - 11.2022
- Proactively identified and assessed supplier needs through in-depth analysis and collaboration, resulting in improved supplier relationships.
- Collaborated closely with suppliers to develop tailored solutions and action plans to address their specific needs and challenges.
- Utilized SQL queries to extract, manipulate, and analyze large datasets, facilitating informed decision-making.
- Played a key role in designing and maintaining databases, ensuring efficient data storage and retrieval.
Network Engineer
Tata communications - VIL-FLCC
08.2019 - 01.2022
- Led the strategic management of PAN India Banks and ATMs services for Vodafone.
- Collaborated with key stakeholders to define and execute service delivery strategies that ensured seamless and reliable connectivity to banks and ATMs.
- Proficiently tracked and analyzed data network traffic on SIM cards, ensuring optimal performance and resource utilization.
- Managed and resolved various escalations from customers, swiftly identifying root causes and facilitating resolutions.
- Collaborated closely with Account Managers and Technical Service Managers for prompt issue resolution and customer satisfaction.
- Actively engaged with cross-functional teams throughout the fault resolution process, ensuring compliance with SLAs.
Associate Engineer
Tech Mahindra - Vodafone (Worked at client on-site location) VIL-FLCC
06.2018 - 07.2019
- Demonstrated expertise in configuring, managing, and troubleshooting Cisco routers, ensuring robust network connectivity and performance using MPLS
- Successfully addressed Layer 1, Layer L2 (L1,L2) link down incidents, ensuring physical connectivity and minimizing downtime.
- Proven expertise in diagnosing and resolving network issues, including packet drop, high latency, and link flapping.
Education
Information Technology Management -
University of Tampa
Tampa, USA10.2023
Bachelors In Computer Applications -
S.N.D.T Women's University
Pune, India06.2018
Diploma in computer Engineering -
Sahyadri Polytechnic
Pune, India01.2015
Skills
- Salesforce
- SQL
- Service Assurance
- Service Delivery
- BGP (Border Gateway Protocol)
- TCP/IP Networking
- MPLS (Multi-Protocol Label Switching)
- CRM Tools
- OSS (Operations Support System)
- OSM (Order and Service Management)
- Broadsoft
- SaaS (Software as a Service)
- Remote Troubleshooting
- Vulnerability Management
Certification
Vulnerability Management, 08/2020
Accomplishments
- Date: May 2021
- Issued by: Tata Communications and Vodafone Idea Limited (VIL)
- Received for: Effective execution, Solution orientation, Customer-centricity
- Date: January 2021
- Issued by: Tata Communications and Vodafone Idea Limited (VIL)
- Received for: Avoiding major outages, Ensuring customer service continuity with accuracy and efficiency
- Date: December 2020
- Issued by: Tata Communications
- Part of the Southwest Heat Team 2023
- Winner of National Level Girls' Cricket Tournaments 2012, 2013
- Winner of State Level Girls' Badminton Tournaments 2010, 2011
Ownership and Accountability Award
Hi5 Award
Team Triumph Award
Sports Achievements:
Languages
English
Marathi
Hindi
Hobbies And Interests
- Cricket, Badminton
- Drone Piloting
Timeline
Technical Specialist
Coupa Softwares - Supplier support
01.2022 - 11.2022
Network Engineer
Tata communications - VIL-FLCC
08.2019 - 01.2022
Associate Engineer
Tech Mahindra - Vodafone (Worked at client on-site location) VIL-FLCC
06.2018 - 07.2019
Information Technology Management -
University of Tampa
Bachelors In Computer Applications -
S.N.D.T Women's University
Diploma in computer Engineering -
Sahyadri Polytechnic