Summary
Overview
Work History
Education
Certification
Timeline
Generic

ANUJ BHATIA

Elkton,MD

Summary

Dynamic and self-motivated professional with over 20 years of international experience in IT across Europe, Australia, India, and the US. Demonstrated success in IT service delivery, project management, infrastructure operations, and IT service management. Skilled in executing critical projects across diverse domains.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Client Unit Director/Project Manager

Ligadata
09.2024 - Current
  • Overseeing requirements gathering, PO generation, delivery planning, execution, and revenue recognition.
  • Track and escalate project metrics to stakeholders, ensuring any deviations from agreed targets are promptly addressed.
  • Liaise with cross-functional teams, including SMEs, Big Data Engineers, Project Managers, and Technical Team Leads, to ensure seamless project execution.
  • Collaborate with internal and external stakeholders to proactively identify and resolve blockers, ensuring continuous project progress and client satisfaction.

Delivery Partner - Salesforce Practice - ANZ

TCS
01.2021 - 09.2024
  • Led and ensured successful delivery of Salesforce.com CRM implementations across the ANZ region.
  • Managed resource allocation and oversaw project team members.
  • Maintained communication with customers throughout the project lifecycle and disseminated best practices.
  • Recruited and built teams to support sales growth and deliver high-quality, repeatable engagements.
  • Supported pre-sales activities, mentored junior team members, and contributed to proposal development.

Scrum Master/Project Manager

Commonwealth Bank (TCS)
01.2019 - 01.2021
  • Led and facilitated Scrum ceremonies, collaborating closely with internal teams on software development projects.
  • Streamlined software delivery processes and created daily progress reports for various projects.
  • Developed and executed IT service continuity plans, ensuring minimal operational risk and compliance with CBA Group policies and APRA regulations.
  • Engaged stakeholders and liaised with multiple teams to ensure alignment and project success.

Project Manager

Vodafone Hutchison (TCS)
09.2017 - 01.2019
  • Managed ~$2M project implementations, overseeing planning, scheduling, and delivery across multiple teams and vendors (5+ vendors, 20+ team members).
  • Led senior stakeholder management, including internal and external communications, and represented the project in weekly governance meetings with sponsors and senior management.
  • Managed project budget, tracked progress against milestones, and provided regular status reports to stakeholders.
  • Identified, escalated, and resolved risks, issues, and changes, ensuring successful project delivery, including the critical Mediation Upgrade project and a pro-bono initiative for Hello Sunday Morning.

Service Delivery Manager

ALDI (TCS)
08.2016 - 09.2017
  • Led end-to-end delivery of the ALDI project and cloud operations from offshore, coordinating with TCS Germany Datacenter for infrastructure setup.
  • Managed system/environment setup for ALDI’s onboarding to TCS Cloud, ensuring smooth integration.
  • Established governance, reporting, and service management processes based on SLAs, ensuring operational efficiency.
  • Mentored 20+ team members for post-delivery operations, ensuring seamless transition and shift-left of cloud operations.

Process Manager, Service Delivery Manager

European Commission (TCS)
04.2014 - 08.2016
  • Owned Incident, Change, and Problem Management processes for the European Commission's IT department (DIGIT).
  • Drove ITSM process improvements using ITIL techniques.
  • Managed periodic SLA reporting and set up PMO processes and training.
  • Implemented quality measures, KPIs, and ensured proper resource hiring and onboarding.

Service Delivery Manager - Cloud Operations

TCS
01.2012 - 04.2014
  • Led end-to-end setup of new Cloud Delivery Center, including hiring, onboarding, and engaging the team.
  • Coordinated with the UK-based build team to establish a Data Center for customer cloud delivery and managed cross-stakeholder collaboration.
  • Oversaw systems setup and migration from customer's IBM environment to TCS Cloud Datacenter, UK, and established governance and reporting.
  • Managed IT operations across multiple infrastructure teams and successfully scaled team size from 5 to 200+, handpicked to establish TCS Global Cloud Operations Center in Pune.

Executive Assistant - Customer Centricity Office

Tech Mahindra
02.2011 - 01.2012
  • Led the setup of the Customer Centricity Office at Tech Mahindra, handpicked by the Chief Customer Centricity Officer.
  • Developed strategy for the office through workshops with key stakeholders and formulated processes centered around the customer.
  • Established management reporting for the office using multiple data sources to drive customer-centric decisions.
  • Successfully launched the Customer Centricity Office within 5 months of initiation.

ITSM Process Lead

Vodafone Hutchison (Tech Mahindra)
04.2010 - 02.2011
  • Managed implementation of ITIL processes (Incident, Problem, Change, Request Fulfillment) for Vodafone IT.
  • Organized workshops to assess the As-Is ITSM processes.
  • Conducted gap analysis to develop optimized To-Be processes.
  • Formulated and implemented ITSM To-Be processes for improved efficiency.

Technical Specialist

British Telecom (Tech Mahindra)
01.2008 - 04.2010
  • Supported complex BT Infrastructure (EMSE Platform) with 60+ integrated applications deployed on 1000+ servers.
  • Managed transition processes for Incident, Problem, Change Management, and Service Requests.
  • Provided support for COTS applications (HP Openview, Netcool, CA Unicenter).
  • Developed training materials for knowledge transfer and awarded Best Team Member twice.


Senior System Integration Engineer

Wipro Infotech
03.2007 - 01.2008
  • I was part of enterprise software solutions team
  • I was responsible for implementing the Network Management, System Monitoring & Service Management Tools - CA Unicenter & HP Openview

Implementation Consultant

IBM
11.2003 - 03.2007
  • I was part of enterprise software solutions team
  • I was responsible for implementing the Network Management, System Monitoring & Service Management Tools

Education

Master of Business Administration (MBA) -

SIBM

Bachelor of Engineering - Electronics & Communication

JSS

Certification

  • Tableau Desktop Specialist
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified AI Associate
  • Salesforce Certified Business Analyst
  • Salesforce Certified Associate
  • Salesforce Omnistudio Consultant
  • Salesforce Administrator
  • Certified- Agile Scrum Master- EXIN
  • Certified- Prince2 Practitioner
  • Certified- ITIL V3 Expert

Timeline

Client Unit Director/Project Manager

Ligadata
09.2024 - Current

Delivery Partner - Salesforce Practice - ANZ

TCS
01.2021 - 09.2024

Scrum Master/Project Manager

Commonwealth Bank (TCS)
01.2019 - 01.2021

Project Manager

Vodafone Hutchison (TCS)
09.2017 - 01.2019

Service Delivery Manager

ALDI (TCS)
08.2016 - 09.2017

Process Manager, Service Delivery Manager

European Commission (TCS)
04.2014 - 08.2016

Service Delivery Manager - Cloud Operations

TCS
01.2012 - 04.2014

Executive Assistant - Customer Centricity Office

Tech Mahindra
02.2011 - 01.2012

ITSM Process Lead

Vodafone Hutchison (Tech Mahindra)
04.2010 - 02.2011

Technical Specialist

British Telecom (Tech Mahindra)
01.2008 - 04.2010

Senior System Integration Engineer

Wipro Infotech
03.2007 - 01.2008

Implementation Consultant

IBM
11.2003 - 03.2007

Bachelor of Engineering - Electronics & Communication

JSS

Master of Business Administration (MBA) -

SIBM

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