Summary
Overview
Work History
Education
Skills
Timeline
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Manzar Raja

Lynchburg,VA

Summary

Accomplished leader with a proven track record at usarestoration inc , enhancing team performance and customer satisfaction through strategic route optimization and effective team building. Skilled in GPS navigation and logistics coordination, I significantly reduced accident rates and improved operational efficiency. Expert in fostering a culture of safety and collaboration, I drive results and exceed expectations. Professional and reliable transportation leader with proven track record in managing and guiding teams. Skilled in route planning, safety protocols, and performance optimization. Known for effective communication, adaptability, and results-driven approach. Consistently fosters collaborative environment to meet and exceed operational goals. Transportation professional prepared for supervisory responsibilities in logistics and fleet management. Proven ability to streamline operations and enhance team performance while maintaining safety standards. Known for fostering collaboration and adaptability in dynamic settings, ensuring reliable service delivery and operational efficiency.

Overview

2024
2024
years of professional experience

Work History

Driver Supervisor

Uber
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
  • Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
  • Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
  • Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
  • Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
  • Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Improved driver performance by implementing comprehensive training programs and regular evaluations.

Truck Driver

Usa Restoration Inc
01.2022 - 02.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

Manager

Dunkin Donuts & Baskin Robbins
03.2021 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.

Education

Associate of Arts - Accounting And Finance

Queensborough Community College
Oakland Gardens, NY
01-2018

Skills

  • Vehicle maintenance knowledge
  • Strong leadership abilities
  • Fuel Efficiency Optimization
  • Advanced Driving Techniques
  • Route Optimization Strategies
  • Defensive Driving Techniques
  • Team building expertise
  • GPS Navigation Systems
  • Logistics Coordination Experience
  • Driver Training Experience
  • Load distribution understanding
  • Transportation Industry Knowledge
  • Employee Scheduling Competence

Timeline

Truck Driver

Usa Restoration Inc
01.2022 - 02.2024

Manager

Dunkin Donuts & Baskin Robbins
03.2021 - 01.2022

Driver Supervisor

Uber

Associate of Arts - Accounting And Finance

Queensborough Community College

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Manzar Raja