Anuoluwapo Mayungbe
Staten Island,NY
Summary
Reliable Shift Supervisor bringing over 5years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Attentive to details with comprehensive experience overseeing and monitoring team members,Enthusiastic about helping others meet and exceed objectives with compassionate leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Vanguard Group
New York, NY
03.2023 - 03.2024
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted upper management with daily operations to meet standards of service and quality.
- Reinforced rules to promote superior employee performance.
Shift Manager
amazon fulfilment center
Carteret, NJ
09.2021 - 01.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Determined budgets, production goals and rates based on company policies and requirements.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Planned and developed new operation processes to innovate and stay competitive.
- Recommended opportunities for growth and advancement to motivate employees.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Identified needs of customers promptly and efficiently.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Observed and monitored utilization of equipment.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Case Manager
Veranda Assisted Living
East New York, NY
10.2020 - 09.2021
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Consulted with staff on resolution of complex service issues.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Recruited, interviewed and hired volunteers and staff.
Shift Supervisor
Heartshare Human Services of NY
New York, NY
09.2019 - 03.2020
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
- Determined budgets, production goals and rates based on company policies and requirements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
Epic Trainer
Experis Healthcare IT
New York, REMOTE
05.2019 - 11.2019
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Developed comprehensive training plans tailored to the needs of each user or department.
- Created instructional materials such as manuals, handouts, visual aids and online tutorials.
- Maintained accurate records of all training activities including attendance logs and post-training assessments.
- Provided technical assistance during implementation of Epic software applications in healthcare organizations.
- Monitored user performance throughout the transition process and provided additional coaching when needed.
- Implemented innovative methods for delivering educational content in an engaging manner.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
- Ensured compliance with HIPAA regulations related to patient data security.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Education
Bachelor of Science - Project Management
Coursera
Online10-2023
Bachelor of Science - Computer Science
Lead City University
Ibadan, Nigeria09-2014
Bachelor of Science - Nursing
School of Nursing
Ikoyi, Nigeria05-2010
Skills
- Customer-Oriented
- Good communication skills
- EMR System
- Crisis Intervention
- Quality Assure
- Staff Scheduling
- Policy Enforcement
- Schedule Management
- Employee Training
- Staff Management
- Project Management
- computer software
Accomplishments
- Outstanding Leadership
- Honor Roll
- Attention to details
Certification
- RN (international studies)
- PMP (In-View)
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Shift Supervisor
Vanguard Group
03.2023 - 03.2024
Shift Manager
amazon fulfilment center
09.2021 - 01.2023
Case Manager
Veranda Assisted Living
10.2020 - 09.2021
Shift Supervisor
Heartshare Human Services of NY
09.2019 - 03.2020
Epic Trainer
Experis Healthcare IT
05.2019 - 11.2019
Bachelor of Science - Project Management
Coursera
Bachelor of Science - Computer Science
Lead City University
Bachelor of Science - Nursing
School of Nursing