Anupa Persaud
Queens Village,NY
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Macy's Department Store and Hillside Manor. Excelled in enhancing customer engagement and maintaining high safety standards, achieving a significant improvement in client satisfaction. Skilled in cash handling accuracy and creative problem-solving, adept at fostering positive customer experiences and efficient team collaboration. Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2019
2019
years of professional experience
Work History
Sales Associate
Macys Department Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Home Health Aid
Home Watch Care Givers
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Nanny
Amreeta Sharma
01.2016 - 10.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Supervised children engaged in physical activity, learning and social skills with peers.
Home Health Aid
Partners In Care Inc.
01.2015 - 10.2016
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Certified Nursing Assistant
Hillside Manor
01.2014 - 10.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported needs of Number+ residents under long-term care.
Office Assistant
Arch Auto Parts
01.2004 - 10.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Sales Associate
CVS
01.2002 - 10.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Queens Community College
Queens NYCertificate - Junior High School
Susan B Anthony
QueensHigher School Diploma -
Hillcreast High School
Queens, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Creative Thinking
- Organization
- Friendly and Helpful
- Cash Handling Accuracy
- Listening Skills
Timeline
Nanny
Amreeta Sharma
01.2016 - 10.2018
Home Health Aid
Partners In Care Inc.
01.2015 - 10.2016
Certified Nursing Assistant
Hillside Manor
01.2014 - 10.2015
Office Assistant
Arch Auto Parts
01.2004 - 10.2015
Sales Associate
CVS
01.2002 - 10.2004
Sales Associate
Macys Department Store
Home Health Aid
Home Watch Care Givers
Queens Community College
Certificate - Junior High School
Susan B Anthony
Higher School Diploma -
Hillcreast High School