Anupam T

• CIS is post paid Billing system for mobile users. CWC provides billing solutions to telecom companies operating it’s business across 23 different countries (BUs) spanning across globe from Caribbean Islands to Channel Islands. Capgemini provides total application support and application development to LIVE and TEST systems across all BUs. CIS operations are covered under several departments like service provisioning of accounts/Services/Products, Bill formatting, billing and Payments.
• Solutioning and implementing various regulatory and non-regulatory business needs.
• Analyze business processes and interact with users and business owners to prepare business requirements.
• Planning and estimating tasks/assignments to be performed and Coding according to the Client
• Standards by analyzing requirements.
• Resolving functional queries related to Billing by doing peer to peer code analysis and helping juniors by addressing their Issues.
• Developing technical specifications by understanding BRD's from the client's perspective.
• Solving immediate response, high priority and critical assignments (SR/PR's).
• Enhancement, Maintenance & Automation for Provisioning, Switch and Billing modules as per business requirements.
• Monitoring and reviewing tasks assigned to team members, resolving all their queries and providing necessary support to them.
• Creating the Architecture Documents, project plans, milestones, deliverables and guides for users.
• Interviewing and recruiting the right talent for the projects and evaluating their performance.
• Streamlining the development process, quality assurance and implementation process for better quality deliveries.
• Responsible for resource planning and team management.
• Researching, consulting, analyzing and evaluating system program needs
• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods.
• Testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications
• perform to specification.
• Writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards.
• Writing, updating and maintaining technical program, end user documentation and operational procedures.
• Lead the optimization and enhancement team.
• Identified the long running jobs in critical/noncritical areas and optimized them.
• Managed customer relations and customer service through daily communication and interaction.
• Handled business critical tickets within SLA.
• Participated in the software test life cycle of the application on permanent fixes.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Tested troubleshooting methods and devised innovative solutions.
• Environment: Z/OS, COBOL, CICS, DB2, IBM Infoshpere Datastage V9.1, Unix, TWS, VSAM, SYNCSORT, JCL, REXX, Ondemand, IBM Rational, Remedy, TSO, ISPF/PDF, SQL, Changeman, Omegamon, File-Aid, File-Aid for DB2 V10, SQL, Easytrieve, IBM Mainframe Utilities, SPUFI, QMF, DFSORT, CICS Web services, Fault Analyser, RQM, File-Aid for DB2, Install/1, RSAM, DTCN.

Cyberlife Project:

Cyberlife has a very large customer base in USA and is being used by some of the top Life Insurance companies. Maintaining the Cyberlife system is a major task for Cybertek. US-LIFE-TPA-M(CyberLife) serves the purpose of development and administration of the Insurance software product CyberLife for multiple insurance companies. The work involves the development, implementation of various releases of CyberLife for production and any enhancements, conversion and transition activities for the clients.

• Worked as product developer in design, develop and maintenance of insurance product(Cyberlife).
• Devised brand and product strategies to drive client satisfaction.
• Reviewed product and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
• Optimized the Cobol/Db2 programs to reduce the run time from hours to minutes. Modifying the
existing programs as per client requirement, writing test cases, handling UAT and production install.
• Communication with customer and on-site liaison.
• Processing of the moves for pilot, model and production endeavors.
• Trained multiple resources on CYBERLIFE insurance product.
• Training new resources into various aspects of the project, which includes familiarization with Cyber Life.

• Resolving functional queries related to Billing by doing peer to peer code analysis and helping juniors by addressing their Issues.
• Developing technical specifications by understanding BRD's from the client's perspective.
• Solving immediate response, high priority and critical assignments (SR/PR's).

Environment: Z/OS, CICS, DB2, VSAM, IBM Infoshpere Datastage V9.1, Oracle, Putty(Unix), JCL, TSO, ISPF, DCCS, ANSI SQL, File-Aid for DB2 V10, Easytrieve, IBM Utilities, MQ Series, SAS, SPUFI, BMC, QMF, UNIX, UNIX Shell Scripting, CA-7, SOA(WSDL).

WMTP Project:

Work Management Tool Project is to replace the home-grown tool currently used by Back Office groups (Customer Accounting, Peak, Operations Research Support and Revenue Protection) with an off the shelf enterprise solution (iWD) to improve performance, scalability, flexibility, reduce operational costs, bring efficiencies, visibility and accountability across Customer
Service. The tool will route Back Office work tasks originating in multiple source systems (CIS, FCS,
template, FMOS, WMS, Outlook, iResolve, RPMS, etc.) to reps based on skill, priority, SLAs and business rules created by the Business Unit. It will later be deployed to other Back Office groups (Credit Risk, Final Bill Collections, etc.)

• Development of Mainframe code using COBOL, DB2, JCL, VSAM, CICS, SQL, DB2utilities like load, unload.
• Capturing Business requirements, transforming requirements into functional design specifications.
• Tracking the requirements through Requirements traceability matrix.
• Participated in reviews of various functional documents like Use case design, functional design specifications, test scenarios, test cases.
• Impact analysis for requirement changes, finding affected list of programs and homogeneous
implementation.
• Following SDLC Agile Scrum methodology, working with user and delivering software application to the user with in target of two weeks.
• Perform Peer review and log any issues and track till it is closed.
• Interacting with Business and testing teams for discussions on Business requirement, Functional specification, Release meeting, Deployment meeting and walk through Test artifacts.

• Develop new batch process to receive data through FTP from different systems like Outlook Exchange, FCS and on-demand and apply the business rules and pass the data by invoking PLT transactions to SOA which will further send the data to Genesis.
• Submit Miscellaneous tasks requests to create the new files, GDG bases in all the regions.
• Providing work status in daily stand-up meeting with interfacing applications in Scrum Calls.

Environment: Z/OS, COBOL, JCL, DB2 V9, IMS-DB, CICS, FAULT ANALYZER, INFO-X, DCCS, TSO, ISPF, SPUFI, SDSF, PANVALET.

ZEUS is a comprehensive Group Insurance Mainframe application product Group Facts 6.03, from ERISCO. Guardian Life Insurance Company (GLIC) handles Individual and Group business. This ZEUS application handles Group Insurance business of GLIC. This
application performs main business functions like Policyholder Setup (Sets up Group, Division and Class for the policy), maintenance of Plan and Member details, rating and premium calculation, billing and accounting and applying payments, calculating agent commissions, sales rep compensations and report generation for Guardian Group Insurance Business. The user community of this application is clerks in RHOs (Regional Head Offices). There are about 700 to 1000 users for this application. These users are mainly located in Bethlehem, PA, Appleton, WI and Spokane, WA. Regional Group Offices (RGO) are the places where from Agents & Sales persons work. There are about 48 RGOs. Phoenix, Mercury, Olympus (Data warehouse) and Claim Facts sub-systems directly depend on ZEUS.

• Developed programs that send daily feed to ETL application
• Analysis and Understanding requirements & functional specifications.
• Preparation of TS (Technical Specifications) based on the existing functionality and requirements.
• Created detailed technical design specification for enhancing batch programs, care was taken to re-use most of the existing components/modules
• Knowledge Transfer to offshore team with business functionality and new requirements.
• Worked closely with the WEB team for developing new XML tags as needed by Web from mainframe for the reports to be displayed in the front end
• Development of new batch programs using COBOL, DB2, JCL, VSAM
• Debugging and implementing the system using IBM Debug tools.
• Involved in preparing test plans for Independent Unit testing and System testing.
• Impact analysis for requirement changes, finding affected list of programs and homogeneous implementation.
• Setting up Process to be followed from Offshore.
• Perform Peer review and log any issues and track till it is closed.
• Responsible for correct versioning of code by creating and moving the requests.

Environment: OS/390, COBOL, JCL, VSAM, CICS, DB2 V9, XP-EDITER, CHANGEMAN, FILE-AID, ISPF, SPUFI, OPC, IBM Mainframe Utilities, QMF, SDSF.