ANUPAMA PUSHPA
Vienna,VA
Summary
Currently seeking an administrative role, offering a keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Demonstrated the ability to lead teams, adapt to ever changing environments, drive performance improvements and deliver accurate and meticulous work. Excels in calendar management, scheduling, data entry, database information, Microsoft office suite, Concur, SharePoint, and Workday.
Overview
12
12
years of professional experience
Work History
Cash Office Assistant
Primark
06.2024 - Current
- Manage high-volume retail cash operations, ensuring accurate financial reporting and efficient cash flow management.
- Conduct internal operational audits to maintain compliance with company policies and procedures.
- Support the Environment, Health, and Safety Manager in enforcing safety standards and company policies across the store.
- Act as a loss prevention investigator, identifying and mitigating transaction-based risks to minimize losses.
- Provide detailed financial and compliance reports to upper management, highlighting key trends and areas for improvement.
Senior Operations Representative
Whole Foods Market
08.2021 - 06.2023
- Managed financial and operational KPIs, ensuring alignment with company goals and driving store performance.
- Developed and implemented processes for merchandising, food safety, and quality assurance.
- Scheduled and facilitated monthly meetings to discuss operational strategies and performance updates.
- Coordinated travel arrangements for support teams during new store openings, ensuring smooth logistics.
- Reconciled expense reports for the team, maintaining accuracy and compliance with company policies.
- Coached and audited store teams, elevating performance standards and resolving operational issues.
- Coordinated new store openings, including hiring, scheduling, and departmental setup.
- Conducted detailed store visits and provided actionable feedback to enhance sales and operational efficiency.
Auditor
Whole Foods Market
05.2014 - 08.2021
- Performed competitive pricing and retail site surveys, delivering insights to leadership.
- Managed cash office operations and acted as the primary contact for Global Sales and Cash teams.
- Led audits on internal controls, developed comprehensive reports, and communicated findings to management.
- Supported new store openings by training Cash Office Teams, ensuring readiness and compliance with company standards.
- Organized and facilitated cash office training, ensuring all team members were up-to-date with the latest processes.
- Supported store and global operations with process improvements and troubleshooting.
Customer Service Assistant Team Leader
Whole Foods Market
01.2013 - 05.2014
- Maintained clean and organized work environment to maintain customer safety.
- Led customer service teams, enhancing productivity and resolving complex customer issues.
- Trained and mentored staff, fostering a positive work environment and driving customer satisfaction.
Education
High School Diploma -
James Madison High School
Vienna, VA06.2002
Skills
- Customer Service: Skilled in enhancing customer satisfaction through effective communication and problem resolution
- Leadership: Proven ability to lead, train, and motivate teams to achieve operational excellence
- Administrative Management: Experienced in scheduling, outlook, budgeting, coordinating travel, and expense report reconciliation
- Critical Thinking: Adept at diagnosing business performance issues and implementing effective solutions
- Communication: Strong verbal and written communication skills, with a focus on clear and concise reporting
- Adaptability and Flexibility: Thrives in dynamic environments, quickly adjusting to meet evolving business needs
- Attention to Detail: Known for meticulous and accurate work
Timeline
Cash Office Assistant
Primark
06.2024 - Current
Senior Operations Representative
Whole Foods Market
08.2021 - 06.2023
Auditor
Whole Foods Market
05.2014 - 08.2021
Customer Service Assistant Team Leader
Whole Foods Market
01.2013 - 05.2014
High School Diploma -
James Madison High School