Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anupama Ramakrishnan

Santa Clara,CA

Summary

Analytical, enthusiastic and innovative Business Analyst | Program Manager with 7+ years of Information Technology experience in business analysis, deployment and system solutions for Banking (specialized in Fraud Prevention/Authentication) and Retail industries to manage, synchronize and coordinate user interactions across all channels. An accomplished and fluent communicator with strong investigation, problem-solving, analytical and decision-making skills, combined with a pragmatic approach and sound business acumen.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Business Analyst | Program Manager

Google via Epam Systems
San Jose, CA
09.2023 - Current
  • Established clear leadership and governance structure to oversee various compliance programs within the organization.
  • Co-ordinated and managed project related access management operations for YouTube data.
  • Analyzed requirements and pre-requisites for Grant/revoke/ modify the access for users.
  • Verified SQL scripts based on PWG compliance for PII data.
  • Collaborated with the head of engineering team by removing roadblocks to align on project priorities.
  • Handled and managed escalations, ensuring data enforcement.
  • Established clear communication guidelines /email templates to large number of users.
  • Provided clarifications for users and reported compliance without fear of retaliation.
  • Leveraged automation to improve efficiency and to facilitate compliance tracking and reporting.
  • Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.

Sr. Business Analyst | Program Manager

Google via Epam Systems
Mountain view, CA
12.2020 - 09.2022
  • Established an escalation management process for the efficient handling of Ads escalations.
  • Monitored and reviewed honest ads escalations (Trust and Safety)/Ads Privacy.
  • Analyzed gaps, areas of improvement in misrep/honest ads escalation processes.
  • Created escalation newsletters (focused on Business escalations) and reported to executives.
  • Coordinated communication across multiple teams for issues that needed immediate attention and resolution.
  • Tabulated the trends in violation of Google ads policies and reported trends via weekly newsletters and presentations.
  • Developed and managed end-to-end project plans to ensure on-time delivery, provide day-to-day coordination across engineering teams.
  • Worked with respective ads teams to identify and provide resolution for business escalations.
  • Facilitated discussion, decision making and conflict resolution.
  • Ensured timely completion and execution of project activities and evaluated program risks.
  • Created roadmap for process improvement and efficient handling of escalations.

Sr. Business Analyst | Program Manager

Wells Fargo
San Francisco, CA
02.2019 - 12.2020
  • Participated in interviewing area experts and asking detailed questions for project planning and deadlines.
  • Interacted with fraud risk specialists, Originators, Retail banking team and end-users of the application and systems of to understand the existing business processes and gather business requirements.
  • Facilitated technical problem solving.
  • Participated in definition of project scope, requirements, objectives, and milestones, involving all relevant stakeholders.
  • Used Agile Scrum methodology during the entire SDLC.
  • Facilitate productive discussions to establish requirements.
  • Involved in writing, grooming, and prioritizing user stories and clearly documented requirements.
  • Ensured time bound project delivery, managed projects and resources for the successful completion of the project.
  • Worked closely with the Product owner and Actimize development teams to support and Enhance Actimize (AIS and RCM) models and develop custom models for fraud detection.
  • Worked closely with the fraud risk managers for the creation of custom profile within the Actimize and the creation of policy rules for malware detection using vendor solution such as Nudata/trusteer/Shape.
  • Enabled the control points for various business use cases including Login and post login monetary transactions using Actimize SIMS Interdiction and 2FA authentication methods.
  • Worked with the Anti-fraud and Anti-Money Laundering (AML) teams to monitor the transactions.
  • Developed business Use Cases using UML for new product functionality after conducting requirements elaboration sessions with SME's.
  • Collaborated with QA team to formulate test plans in the pre-testing phases.
  • Coordinated communication of projects to all stakeholders and fully informed regarding all open issues.
  • Involved in creating and modifying SQL queries to pull data from identified source databases for data analysis and mapping activities as needed.
  • Identified and evaluated the impact of system changes by conducting Impact Analysis.

Business Analyst| Program Manager

Tata consultancy services
, India
02.2015 - 12.2017
  • Interviewed client stakeholders, developers, and managers, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both stakeholders and technical team.
  • Involved in activities like - Project Planning, Budgeting, Scheduling and costing and used MS Project extensively as a part of these activities.
  • Extracted the Business Requirements from the end users keeping in mind their need and developed user stories.
  • Implemented project using Agile Scrum methodology.
  • Designed Use Cases and Use Case Models after accessing the status and scope of enhancement and understanding the business processes.
  • Checked the validity of the existing and new data added as well uploaded from third party servers to make sure rules and regulations were strictly followed using SQL queries.
  • Worked on different databases like Oracle, h base to check the data consistency.
  • Assisted in developing data mapping documents by identifying data sources, target tables / columns and transformation rules for loading data into targeted databases via ETL process.
  • Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educate clients and stakeholders on the benefits and risks associated with the project.
  • Identified gaps between current state and desired future state operations.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.

Education

Bachelor of Engineering Technology - Electronics and Instrumentation

FISAT, MG University
05-2014

Skills

  • Agile Methodology
  • Requirements Gathering
  • Stakeholder Management
  • Business process improvement
  • User Acceptance Testing
  • Strategic Planning
  • Project Management
  • Product Management
  • Product Roadmaps, OKR's
  • Narrative use cases
  • Technology architecture analysis
  • Forecasting and planning
  • Fraud Prevention
  • Risk Management
  • Leadership
  • Communication

Certification

  • Certified Google Project Management Professional

Timeline

Sr. Business Analyst | Program Manager

Google via Epam Systems
09.2023 - Current

Sr. Business Analyst | Program Manager

Google via Epam Systems
12.2020 - 09.2022

Sr. Business Analyst | Program Manager

Wells Fargo
02.2019 - 12.2020

Business Analyst| Program Manager

Tata consultancy services
02.2015 - 12.2017

Bachelor of Engineering Technology - Electronics and Instrumentation

FISAT, MG University

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Anupama Ramakrishnan