Anupama Thammana
Middlebury,CT
Summary
Results-driven Lead Technical Analyst with robust expertise in business analysis, enterprise system configuration, process automation, and stakeholder engagement within highly regulated environments. Skilled in Pega SSA, data migration, and IRS-specific toolsets including ELM and DNG. Adept at bridging gaps between technical teams and business users to streamline workflows, reduce defects, and ensure continuous delivery aligned with SAFe Agile methodology.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Department of Treasury
06.2023 - Current
- Worked as a lead business analyst for Modernizing Legacy applications from Intellitrak to PEGA, assisting and bridging communication between product teams and business groups, by providing accurate business analysis and transforming business requirements into actionable stories with accuracy, clarity, and avoiding rework.
- Assessed pain points associated with manual data migration, ideated, and proposed a viable automation solution that would impact efficiency and reduce rework.
- Led comprehensive requirements gathering and documentation efforts for the PFT11 product and Data Migration teams, ensuring alignment with SAFe and IRS tools guidance.
- Facilitated over 40 stakeholder workshops and working sessions to capture, refine, and validate business and system requirements.
- Directed story decomposition and DNG artifact alignment to ensure clarity and seamless execution across development teams.
- Analyzing process, designing, and implementing solutions.
- Responsible for organizing Test data, building queries and macros, conducting test scenarios, validating functionality in development, DSIT, and SAT environments, proactively identifying and resolving configuration issues before release.
- Generating reports using Excel and Power BI for leadership and stakeholder consumption.
- Utilized Pega SSA expertise to guide system configuration and ensure successful implementation of requirements within the ECM RPO application.
- Collaborated with key stakeholders to verify the accuracy of test data migration, ensuring data integrity across systems.
- Acted as a key liaison between business users and development teams to address production issues and business-identified defects.
- Coordinated defect triage and resolution, ensuring business impacts were clearly understood and prioritized for action.
- Communicated root cause analysis, remediation steps, and progress updates to stakeholders, supporting transparency and continuous improvement.
- Identified KPI's to measure control and benchmark the defect reporting process.
- Proposed and implemented UI Path automation scripts to streamline data correction tasks for business users, cutting manual workload by 60%.
- Launched DSIT pre-review sessions to improve story quality and reduce downstream testing delays and rework.
- Mentored new team members on ECM, PEGA RPO, legacy IRS systems, and Agile tools such as ELM and DNG.
- Provided ongoing coaching on SAFe Agile practices, compliance expectations, and iterative delivery processes to boost team productivity.
- Authored detailed process diagrams, benefit hypotheses, user stories, and acceptance criteria to support clear understanding and delivery alignment.
- Created and maintained all project-related artifacts in a common SharePoint folder and ensured accessibility with key stakeholders.
- Maintained consistent communication with leadership to report progress, blockers, and mitigation strategies, ensuring program-level visibility and issue resolution.
Business Analyst
Booz Allen Hamilton
01.2022 - 04.2025
- Worked as a consultant business analyst and responsible for process flow analysis and transforming the business requirements to functional requirements.
- Conducted elaboration session with business units to gather requirements for various business units and supported developers and testing team for Pega application on configuration efforts.
- Conducted and led refinement and grooming sessions with developers on features and stories for a particular PI.
- Conducted system demos to update clients on the configuration efforts after every Iteration during a PI.
- Conducted a complete systems demo for business unit and full ECM project (150+ members) before end of PI to provide details on configured functionality of application with committed requirements for the PI.
- Created features, stories on IBM Rational Doors Next generation with the gathered requirements from clients.
- Supported updates to technical documentation of Scenario Acts, Scenario scenes, wireframes and Data elements needed for Pega application configuration on IBM Rational Doors Next generation.
- Supported in identifying any associated errors on configured application prior to pushing the changes to test environment.
- Acclimated new BA team members with Business requirements, technical documentation and Pega application configurations.
- Supported Data mapping as part of technical requirements gathering.
Management Coordinator /Scrum Master
Booz Allen Hamilton
04.2021 - 04.2025
- Worked as a Scrum Master for the ECM PEGA application project, I am responsible for conducting sprint planning, finalizing the sprint backlog, creating EPICs and user stories in ELM, conducting daily sprints, tracking the progress, identifying risks and issues, and preparing a status report for the IRS management consumption.
- Responded to multiple data calls from various teams to consolidate and generate weekly, bi-weekly, and monthly reports for the Enterprise Architecture and Solution Engineering teams.
- I worked and supported generating the Biweekly ITPMO Newsletter content.
- Generated key accomplishments report of solution engineering for leadership.
- Coordinated and facilitated standup and Retrospective sessions for the Architecture and Solution Engineering teams.
- Coordinated and facilitated weekly internal sessions to discuss engineering solutions.
- Initiated and facilitated touch base sessions for the Architecture and Engineering teams to discuss topics and concerns about design and solutions.
- Consolidated and generated monthly status reports for leadership to update on the achievements of the technical and business Architecture team and the Solutions Engineering team on client work.
- Conducted and facilitated daily stand-up meetings for team updates.
- Supported the Design team for UI Interface Configuration design.
- Supported the engineering design team in updating DNG diagrams and documentation on IBM Rational Doors Next generation.
- Facilitated internal meetings for legacy system demo.
- Supported in creating data elements in ELM for few of legacy systems.
- Supported Data mapping effort for few legacy systems.
Business Analyst
Booz Allen Hamilton
10.2020 - 04.2025
- Worked and supported Pega Innovation team developing a POC for COSMOS implementation.
- Identified and reviewed the differences between versions and updated configuration parameters.
- Updated test scenarios are based on the new configuration.
- Identified patterns and trends in large data sets and provided actionable insights.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Interacted with internal customers to understand and translate business needs into requirements and project scope.
Special Ed Para
Middlebury Elementary School
08.2017 - 04.2025
- Company Overview: School is an environment where teaching and learning happen at any age.
- Assistance and support provided for kids with special needs.
- Assisting with mobility in school and academic support in English, Math, Social Studies and Science.
- Assisting with scribing of Writing informational, personal narratives and fictional pieces.
- Guiding kids to self-assist for writing and reading intervention.
- Communicating and comforting kids for being responsible and disciplined.
- Guided and worked one-on-one and in groups with kids that need special assistance.
- School is an environment where teaching and learning happen at any age.
Reporting/Operations Manager
Virpie Inc
08.2005 - 04.2025
- Company Overview: Virpie provides full-service Information Technology Consulting & Medical Staffing firm with complete hardware/software, offshore/onsite solutions.
- Responsible for company-wide payroll and financial reporting.
- Lead and manage a team of 5+ recruiting and finance staff.
- Created Efficient Processes for team development and growth.
- Designed and analyzed recruiter efficiency by producing various KPIs and metrics.
- Implemented 'creativity hour' - brainstorming to get new business and improve success rate of candidate placements.
- Created pivot tables and invoked standard analytical tools within Microsoft Excel including sorting and filtering to analyze employee expense data.
- Created cross application process from access > excel > power point.
- Created VBA programming to automate Payroll Process.
- Reviewed in place processes, detected potential problems, determined solutions for streamlining effectiveness and applied preventative measures.
- Worked extensively with access database and Brio to create various worldwide reports for analysis purposes.
- Develops recommendations to solve problems and issues related to business operations.
- Training team members and firm on learning processes and systems, understanding the functionality of various systems.
- Client Needs: Recruiting, Oversee various client correspondences, quick response time to client questions and concerns.
- Worked on Offshore projects developing reports on Tableau reporting tool.
- Major Accomplishments Automated Payroll Process and optimized Payroll Processing time with Excel and VBA skills.
- Virpie provides full-service Information Technology Consulting & Medical Staffing firm with complete hardware/software, offshore/onsite solutions.
Programmer/Analyst
IBM
08.2005 - 04.2025
- Was an analyst in the IGF Credit Methodology department working on: Assisting the annual Credit Scoring study for the US scoring and auto decision models, covering ~20,000 annual customer financing transactions and over $11B in asset base.
- Maintain the High-Risk database for Credit team all over the world.
- Creating EIS dashboards and application for end users for a global search of companies on High-Risk database.
- Creating queries for a faster analysis in quicker decision making.
- And maintain weekly and monthly reports for a faster analysis.
- Mid-Range studies to analyze the Credit scoring model for US and provide a historical trend in the analysis of the improvements done on model and how effective is the model for credit scoring.
- Worked extensively with access database and Brio to create various worldwide reports for analysis purposes.
- Creating Reports for a worldwide analysis of Credit Scoring model utilized to score IBM Customers.
- Leveraged Case Analyzer services component of IBM Case Manager tool, to develop business analytics reports.
- Major Accomplishments Successfully rolled out Reporting dashboard for Worldwide analyses of data.
Reporting Analyst
Virpie Inc
01.1997 - 04.2025
- As part of data warehouse team, worked on developing reports and data modeling.
- Computed columns, connecting to variety of databases (Qualified OCE's and Unqualified OCE's).
- Used SQL in the Custom SQL Window and scripting.
- Prepare and distribute reports to support understanding and decision making for analytical team, product managers and for broad use across the company.
- Client: GE Corporate Installed, implemented and maintained PVCS for OHR and Comp Planning on Windows and UNIX Platforms.
- Created several new projects for PVCS.
- Performed few Unix Administrator duties like creating users, granting permissions etc.
- Assisted with developer responsibilities.
- Photronics Designed and Developed MASKTRAC an Enterprise Management System that involves Order Entry, Production Control and Customer Utilities.
- The system involves various GUI to be developed and embed the business rules in it.
Global Expense Examiner
IBM
09.2009 - 02.2011
- Audited employee expense accounts for compliance, to identify potential fraud or travel policy abuse within one or more geographic markets, where IBM expense limits or policies may not have been adhered to.
- Executed in-depth analysis of travel expenses flowing through IBM'S Worldwide Expense Reimbursement System.
- Created pivot tables and invoked standard analytical tools within Microsoft Excel including sorting and filtering to analyze employee expense data.
- Reviewed in place processes, detected potential problems, determined solutions for streamlining effectiveness and applied preventative measures.
- Major Accomplishments Guided and trained Colleagues to work on Excel sheets for Analysis of Expense Data.
Programmer/Analyst
IBM
12.2004 - 06.2005
- Worked on customer financing project (GECKO & Auto Quote Program), an SMB for IBM.
- Role involved creating reports and charts to analyze the business needs and requirements.
- Developed various reports in Brio per User requirements.
- Fix production data bugs based on Brio reports.
- Wrote several custom queries to merge data from QMF and DB2.
- Developed several Brio DASHBOARDs (EIS) integrating multiple queries for the users to view reports on single click/single screen.
- Dashboard calls reports for two business programs.
- Used QMF scheduler to update data from different systems daily.
Education
Para Medical -
AIISH
Mysore, India12.1994
Skills
- Pega
- Microsoft SQL Server
- Python
- Power BI
- Microsoft Access
- UI Path
- ELM
- Agile Studio
- Legacy System
- Agile methodology
- Database and Development
- Business Intelligence (BI) Tools
- Data Analysis
- Software Engineering
- PL/SQL
- SQL Plus
- IBM DB2
- Brio Dashboards/Broadcast Server
- Hyperion
- Tableau
- VBA
- MS Excel
- Oracle Reports
- User acceptance testing
- Gap analysis
Certification
Certified Scrum Master
Timeline
Lead Business Analyst
Department of Treasury
06.2023 - Current
Business Analyst
Booz Allen Hamilton
01.2022 - 04.2025
Management Coordinator /Scrum Master
Booz Allen Hamilton
04.2021 - 04.2025
Business Analyst
Booz Allen Hamilton
10.2020 - 04.2025
Special Ed Para
Middlebury Elementary School
08.2017 - 04.2025
Global Expense Examiner
IBM
09.2009 - 02.2011
Reporting/Operations Manager
Virpie Inc
08.2005 - 04.2025
Programmer/Analyst
IBM
08.2005 - 04.2025
Programmer/Analyst
IBM
12.2004 - 06.2005
Reporting Analyst
Virpie Inc
01.1997 - 04.2025
Para Medical -
AIISH
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