Anupam Sharma

• Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
• Offered additional products or services based on customers' needs enhancing their overall experience.
• Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
• Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
• Enhanced customer satisfaction by providing efficient and courteous service during checkout.
• Reduced wait times for customers through effective use of POS system and multitasking abilities.
• Actively participated in team meetings discussing ways to improve processes leading to increased efficiency.
• Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
• Connected with customers to support positive transaction experiences and address service concerns.

• Upheld strict confidentiality standards regarding customer data while staying current on industry trends and best practices in banking security.
• Assisted in maintaining optimal staffing levels through effective scheduling and workload management.
• Evaluated teller performance regularly, offering constructive feedback and personalized coaching when necessary.
• Resolved complex customer issues, prioritizing timely resolution while maintaining a professional demeanor.
• Collaborated with cross-functional teams to ensure seamless service delivery for customer needs.
• Consistently met or exceeded performance goals with diligent attention to detail and strong work ethic.
• Trained new employees in cash handling procedures, bank policies and [Type] to promote compliance with established standards.
• Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Kept accurate records to document customer service actions and discussions.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

Working as Head of Operations , I was overseeing branch operations. Ensuring that we are in compliance with all the applicable laws, regulations and policies. Managing schedules, delegating tasks, setting monthly goals and objectives and assessing workforce performance.

I worked directly for the CEO of the credit union . Processed accounts payable/Receivable and employees payroll. Maintained and balanced SBA and bonds investment portfolo, prepared monthly balance sheets and helped internal and external auditors as needed.

• Enhanced member satisfaction by providing efficient and accurate transaction processing.
• Strengthened member relationships through excellent customer service and timely resolution of account issues.
• Managed high volumes of transactions daily while ensuring accuracy, timeliness, and adherence to credit union policies.
• Assisted in increasing credit union membership by promoting products and services to potential members during interactions.
• Exceeded sales goals for new accounts, loans, and other financial products through effective cross-selling techniques.