Summary
Overview
Work History
Education
Skills
Certification
Social Activities
Timeline
Generic

Anuprita Singh

Woodbridge

Summary

Results-driven Senior Consultant with Sutherland Global Services, specializing in data analysis and business process improvement. Expert in SQL and stakeholder engagement, I enhanced lead tracking efficiency by 25% and streamlined operations, significantly boosting client satisfaction. Proven ability to deliver actionable insights through effective performance reporting and strategic market research. Selected in the FY2025 H-1B visa lottery (cap-subject), eligible for H-1B transfer or sponsorship.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Consultant

Sutherland Global Services
Hyderabad
02.2015 - 08.2017
  • Collaborated with business stakeholders to gather and document requirements for a company-wide CRM optimization project, improving lead tracking efficiency by 25%.
  • Designed and maintained dashboards in Tableau to monitor sales performance, customer behavior, and key metrics, enabling faster decision-making.
  • Conducted gap analyses on current operational processes and identified areas for automation, reducing manual workload by 15%.
  • Created SQL queries to extract and analyze customer data, leading to insights that supported a successful marketing campaign with a 10% uplift in engagement.

Senior Tax Consultant

Deloitte India
IN
08.2010 - 08.2014
  • Designed and implemented standardized reporting templates, improving the efficiency and consistency of weekly performance reporting by 30%. Enabled stakeholders to quickly interpret operational trends and make informed decisions.
  • Collaborated cross-functionally with product, engineering, and customer success teams to identify root causes of operational inefficiencies and implement solutions, resulting in enhanced service delivery and faster issue resolution.
  • Conducted in-depth competitor benchmarking and market research to support the strategic planning of a new fintech product. Synthesized findings into actionable insights that shaped product positioning and go-to-market strategy.
  • Developed and delivered comprehensive weekly performance dashboards and analytical reports for senior leadership. Presented data-driven insights that informed high-level decisions on resource allocation, product enhancements, and customer engagement strategies.
  • Led workflow mapping and process optimization initiatives across client onboarding operations. Identified bottlenecks and restructured key steps, reducing average processing time by 20% and improving overall client satisfaction.
  • Monitored key performance indicators (KPIs) and user engagement metrics, providing actionable insights that directly contributed to a 12% increase in customer satisfaction scores. Recommended process improvements and tracked implementation outcomes.

Education

PGDBM - International Business Management

Institute Of Business Management And Technology
Bangalore, India

BBA -

Bengal College Of Engineering And Technology
Durgapur, India

High School Diploma -

Bidhan Chandra Institution For Girls
Durgapur, India

High School Diploma -

Camel School
Durgapur, India

Skills

  • Data Analysis & Visualization: SQL, Excel, Tableau, Power BI
  • Business Process Improvement: Workflow Mapping, Root Cause Analysis, KPI Reporting
  • Project Management: SQL
  • Communication: Stakeholder Engagement, Report Writing, Requirements Gathering
  • SQL querying
  • Performance reporting
  • Market research
  • Presentation skills
  • Problem solving
  • Root cause analysis
  • Risk management
  • Business development
  • Interpersonal communication
  • Reports and documentation
  • Decision-making
  • Market research and analysist
  • Teamwork mindset
  • Conflict resolution

Certification

  • Diploma in Cybersecurity by Alison
  • SQL for Beginners
  • Introduction to AI by IBM
  • Business Analysis and Process Management
  • Certified in Artificial Intelligence in Personal Finance and investment by Alison
  • How to Build code-free Customer Service Chatbot with Chatgpt with Chatgpt 3.5 by Alison
  • German Language for Beginners by Alison
  • Certified in Applied Behaviour Analysis by Alison
  • Fundamentals of Human Resources by Alison
  • Diploma in Human Resources by Alison The Fundamentals of Chatgpt: Al Language Model by Alison
  • Certified in SENCO (Special Education needs coordinator/coordination) by Alison
  • The Fundamental of Speech Therapy for Children by Alison
  • Certified in Modern Human Resource Management-Recruitment and Selection Process by Alison

Social Activities

I enjoy contributing to social activities, particularly arranged blood donor during COVID-19 phase. Still continuing this noble activity. Witnessing the joy on attendees' faces when their loved ones are saved is indescribably rewarding.

Timeline

Senior Consultant

Sutherland Global Services
02.2015 - 08.2017

Senior Tax Consultant

Deloitte India
08.2010 - 08.2014

PGDBM - International Business Management

Institute Of Business Management And Technology

BBA -

Bengal College Of Engineering And Technology

High School Diploma -

Bidhan Chandra Institution For Girls

High School Diploma -

Camel School

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Anuprita Singh