Anuradha Ashokan Edachali
Willoughby,OH
Summary
15+ years of total IT experience specializing in SAP Restful Application AoC Programming, ABAP, SAP ERP Functional and migration, BODS, SAP CRM Techno-Functional. Domain experience in Retail Services, Financial services, Life Science and Healthcare, Oil and Gas Industries. Sound knowledge of SAP S/4 Hana, SAP ITS Mobile Application, CSS, HTML mobile page development, BODS dataflow design and development. Extensively worked in software design and development. Experienced in all stages of product life cycle. Proficient in understanding business processes/requirements and translating them into technical requirements. Developed and tested hypotheses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SAP Development- Lead
Tata Consultancy Services
Willoughby, OH
02.2022 - Current
- Design and development of Workflow application
- Enhancements(BADI, Exits)
- Data Integration using IDOCs
- Team Management
- Migration tool BODS to migrate data to SQL DB
SAP ITS Mobile Application - WM
Tata Consultancy Services
Mumbai, Maharashtra
07.2020 - 01.2022
- Design and Architecture of entire SAP Warehouse Management to Mobile Application
- Inbound, Goods Issue and Outbound functionality were implemented
- The application was made to look good on the eyes by modifying the HTML and CSS tags
- Direct scanning and print options were built into the mobile application
- Navigation on scan from field to another was automated
- Development using extensive Web Dynpro
Sustainment Production Support
Tata Consultancy Services
Stow, USA
10.2023 - 06.2020
- Troubleshoot incidents, bug fixes and resolve standard requests and enhancements
- Incidents include B2C and B2B orders and fulfilment
- Day to day production Tier 1 support in Customer Relationship Management (CRM) functional area
- Monitoring, resolving third party vendor system issues that are integrated with CRM system like Experian Unify, Ingenico, ACI, Infoscore, Merkle, GMP, etc, performance improvement, etc
- Understand requirements, analyse & design solutions
- Requirement can come as new or change in existing functionality
- Business raises the requirement and create Cherwell ticket
- This ticket is then discussed as a story and on the basis of complexity and impact it is story pointed
- This story is picked, and development is done, unit testing and integration testing is performed
- We follow agile methodology
- UAT approval is sent to business for approval
- Once approved it is moved to production as part of weekly release cycle that is Monday and Wednesday
- Adhere to SLA’s, minimized elapsed time, timely ticket updates etc
- Cherwell tickets are marked on severity as critical, high, medium and low by ticket requestor
- The SLA are severity
- Critical tickets are IMR and need to be resolved in 4 hours timeframe
- This is a business down issue and is resolved over continuous call with business, incident manager
- Customer Relationships Manager (CRM) is sales frontend system, in order for best customer experience CRM is critical to be stable and running environment
- Since all orders flow to CRM from GD, RDG stores, Point-of-Sale (POS), E-Commerce, etc; monitoring and queue clearing is critical on daily basis continuously
- Background jobs are monitored and in case of failure this is debugged and analysed, and resolution is put in place
- In case of Batch Job Failures, alerts are raised, and respective stakeholders are informed
- If this is a business down issue an IMR (emergency) is triggered and stakeholders are informed
- Functional areas covered sales order management, delivery and Billing process
- Update known error database (KEDB) knowledge repository
- Documentation explaining problem, problem resolution, best practices, lesson learned are put in KEDB
- Console tool is used for transition and documentation purpose of all the changes done and its impact
- Conduct knowledge sharing sessions within team
- Knowledge gained by resolving IMR or other type of tickets/best practices are communicated with team during daily stand-up meeting
- Daily/Weekly status reporting to TCS Project Lead
- Ticket resolved, open ticket count and work on lessons learned and retrospective
- Resolution of Interaction Center Agents issues related to process, system updates, order management, delivery of order
- Providing training to new users on new stories/requirements
- Reporting in terms of sales, repairs, exchange orders that are replicated with issues such as card authentication, stock availability
- Support for very well customer experience by running campaigns, updating marketing permissions, removing error in case of customer master data issue like missing customer address information
- Creation/extension of contracts every fiscal year for resellers(B2B)
- Contracts are updated every quarterly with new product launches
- Implementation of new discount logics to resellers contracts on the Business Requirement
- Maintaining in CRM system all the master data for new product launches
- Replication of customer master data, Reseller information and it’s relationship like stores, storefront, etc to Global Digital (Bose website) platform
- Ensuring PCI (Payment Card Industry Data Security Standard) compliance for credit card authorization and validations between CRM and ACI payment system
- Organization structure maintenance and updating
- Implementation of iDocs/webservices for flow of order data placed via ecommerce and its fulfilment
- CRM upgrade to latest patch version
- All pre and post upgrade activities are done that includes getting the new functional processes, testing and removing errors if any
- In case of new patch updates from SAP for Customer Relationship Management, communicating with the Business and providing training for the new functionality
- Upgrade tests are automated and performed using HPLM tools
- Almost 250 test scripts are created in total for SAP CRM upgrade testing
- Customer Master maintenance and integration with tools like Semarchy and Experian QAS for duplicate account identification and avoidance
- Experian QAS tool is integrated with CRM system for address validation and de-duplication
- Solution designing on integration between CRM and Semarchy/QAS tools
- Solution design and development for marketing permission maintenance and transfer of information from Marge system and CRM system to Merkle/Adobe Campaign Manager for marketing emails distributions and promotions
- Used Power BI for the reporting
- Marketing permissions are critical for business as this could lead to legal and audit issues
- Ensure and follow Food and Drug Administrations (FDA) approval for any new requirements involving medical devices at Bose
- Applying fraud checks and reCaptcha to ensure orders received at Bose are genuine and ensure security by blocking threats like spams/viruses
- These rules are maintained at SMTP email server
- Integration and solution design in integration between CRM and UPS for tracking number generation for exchange, return or refund.
SAP CRM Technical Implementation
Tata Consultancy Services
Mumbai, India
11.2013 - 10.2016
- Requirement gathering, Requirement analysis, Development of various technical and SDLC related documents, Development of application, Perform code and document reviews to ensure quality code, Defect fixing, Continuous production support with dedicated phone line and email, Unit and Regression testing-test scenarios and test script, Solution and designing of applications, End-to-end testing
- Carried out the following activities: Note Implementation, Creation of assignment blocks for Activity screen and appointment page, Creation of new elements in header using AET, Creation of drop down, Attaching new custom factsheet and in addition to standard for additional requirement, Navigation from one component to another, one view to another, Creation of reports and updating the CRM tables using entities instead of ABAP statements, Creation of ODATA services for Mobility, Creation of Data Source objects for BW reports, Using dynamic query to fetch the opportunity, appointment, quotation, etc details and also updating the same, Creation of follow-up documents by creation of Action Profile and then using scheduling action and executing the report, Use of copy document BADI for creation of follow-up document, Used tools like parallel processing to improve performance, multi-parallel processing, persistence class and shared memory to improve the performance, BP factsheet and PDF formatting, Menu and submenu in header screen web UI, Defect resolution using HPQC, Usage of shared memory and persistence class for performance improvement, Parallel processing, TREX catalog search using fuzzy logic, Worked on FPM and Web Dynpro, Creation of APIs for RFC connection with Java system.
SAP Best Practises Implementation
CMS Infosystems Pvt. Ltd.
Mumbai, India
10.2011 - 11.2013
- Technical point of contact for team members, Interaction with Solution Architect and discussing on issues, Providing technical solution and design, Perform code review and test scripts, Unit Testing, Production support, Managing team of 10 members
- Carried out the following activities: Note Implementation, Debugging and finding enhancement points and exits and implementing the same, Implementing customized objects, Interactive dashboard development for Accounts payable department using OOPS methodology, Finding Business Transaction Events (BTE) to modify reference document header field
- Recalculating the service tax or works contract, Release management, Development and designing of applications, Code review and testing using various tools, Report development with authorization roles, DMS document creation and attachment for Invoice right from configuration to saving document in DMS(CV01N/02N), Following RIL specific standard programming and code optimization, Implementing substitution exit for accounting document post, Building smartforms and Adobe forms.
SAP CRM technical consultant
AAKIT Technologies Pvt. Ltd.
Mumbai, India
11.2008 - 10.2011
- Development of objects as per the Functional Specification, Unit testing, Co-ordinate work with Business team and functional consultants, Release management, Solution designing and development
- The work involved: Development of 13 document templates in SAP UI using BADI
- The data is extracted from the CRM and ERP using the GUID of the particular page
- The data is then used as a merge field and printed in Microsoft Word, Remote Function Modules to get data from SAP ERP to SAP CRM ERP, Email and SMS configuration in Action Profile wherein the Email and SMS to be sent are developed in Smartform.
SAP ABAP technical consultant
AAKIT Technologies Pvt. Ltd.
Mumbai, India
11.2008 - 10.2011
- Development of new application for the client to manage export and imports (EXIM) which involved requirement gathering, understanding the business process and solution designing
- The work involved: Development of Export Import (EXIM) Package
- The Exim module is to keep track of export of finished goods and import of raw materials against a license
- This license is issued by the government of India for the import of raw materials against export of finished goods
- Licenses like ADVL (Advance License), DFIA, etc., Calculating the amount based on the tax application by the government
- Being in continuous interaction with client on the activities at the exports and imports management
- Studying the legalities involved with the Import and Export process
- Generating reports to calculate the net profit and loss for authorized roles, The import export forms like pre-shipment invoice, post shipment invoice, bill of lading, etc using Smartforms, Gate Pass Entry Program using screen exit in Sales Order, check printing, Smartform, report, etc.
SAP ABAP technical consultant
AAKIT Technologies Pvt. Ltd.
Mumbai, India
11.2008 - 10.2011
- Converting the programs to Unicode compactible, Interaction and co-ordination with German colleagues, Checking and releasing the transport request
- The work involved: There were in total 11 systems which are to be made unicode compactible by following the steps and assigning it to requests and releasing, GUI_UPLOAD, GUI_DOWNLOAD, open dataset in default mode, hexadecimal to char conversion like horizontal tab, etc.
SAP Warehouse Management Design & ITS Mobile Development & ABAP Technical Lead
Tata Consultancy Services
Stow, USA
- Design & Solutioning of Mobile ITS Warehouse Management to manage Inbound, Outbound Inventory
- Worked on creative development of ITS Mobile Application Screen using HTML, CSS along with SAP ABAP
- Design and development of BODS for migration from SAP ECC to S/4 HANA
- SAP Hana Migration
- ABAP Techno-Functional lead and guide 20 member team.
Education
Harvard Business School Online
03.2019
Lithan Genovate India
08.2008
Bachelors’ degree of Engineering (B.E.) - Information Technology (I.T.)
Mumbai University
01.2008
Skills
- SAP ABAP Restful Application Programming
- SAP Advanced Programming
- SAP ABAP
- BODS
- CDS
- AMDP
- SAP ITS Mobile Application
- HTML and CSS scripts
- Forms
- Solution design and architecture
Affiliations
- Certified SAP ABAP Consultant with 14 years of experience (ABAP+ABAP CRM+OOPs). Certificate of Completion from Harvard Business Online in Business Analytics.
- Given training in SAP Success Factors-SAP JAM.
- Have completed course on SAP HANA from open SAP.
- Have completed course on Internet of Things (IoT) from open SAP.
- Have completed TCS internal training on SAP C4C technical.
- Experienced in Agile methodology.
Training Conducted
- 2016, SAP CRM Technical, Mumbai, SAP
- 2019, SAP CRM Interaction Center, Mumbai, SAP
- 2023 SAP ABAP to 20 members
Training
- SAP ABAP Certification, Mumbai, Lithan Genovate Ltd. 2010
- SAP Customer Relationships Management (CRM) Certification, Mumbai,
- Open SAP course – IoT, Mumbai, 2017
- SAP C4C (Customer on Cloud) technical, Mumbai,2019
- Business Analytics Completion Certificate, Boston, USA, Harvard Business School Online 2020,
- SAP BODS Training, Mumbai, Udemy Academy
- SAP S/4 Hana overview including CDS, AMDP
Languages
English
Professional
Hindi
Full Professional
Malayalam
Native/ Bilingual
Marathi
Native/ Bilingual
Certification
- SAP certification in SAP ABAP 4.6
- SAP Certified Specialist - SAP Activate for Cloud Solutions Project Manager
- HBX certification
Accomplishments
- Got consecutive awards for best employee at AAKIT Technologies.
- Have been a state-level athlete in school
Timeline
Sustainment Production Support
Tata Consultancy Services
10.2023 - 06.2020
SAP Development- Lead
Tata Consultancy Services
02.2022 - Current
SAP ITS Mobile Application - WM
Tata Consultancy Services
07.2020 - 01.2022
SAP CRM Technical Implementation
Tata Consultancy Services
11.2013 - 10.2016
SAP Best Practises Implementation
CMS Infosystems Pvt. Ltd.
10.2011 - 11.2013
SAP CRM technical consultant
AAKIT Technologies Pvt. Ltd.
11.2008 - 10.2011
SAP ABAP technical consultant
AAKIT Technologies Pvt. Ltd.
11.2008 - 10.2011
SAP ABAP technical consultant
AAKIT Technologies Pvt. Ltd.
11.2008 - 10.2011
SAP Warehouse Management Design & ITS Mobile Development & ABAP Technical Lead
Tata Consultancy Services
Harvard Business School Online
Lithan Genovate India
Bachelors’ degree of Engineering (B.E.) - Information Technology (I.T.)
Mumbai University