Anuradha Daga
Summary
Accomplished Senior Scrum Master with expertise in Agile matrix management and stakeholder engagement at Fiserv. Enhanced delivery predictability by 20% through process improvements and effective team coaching. Proficient in JIRA and cloud delivery, driving continuous improvement and fostering a collaborative environment for successful project outcomes.
Overview
20
20
years of professional experience
Work History
Senior Scrum Master
Fiserv
08.2023 - Current
- Facilitated Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) and Kanban practices across multiple teams, ensuring alignment, collaboration, and timely delivery of business-critical projects.
- Managed and coached four cross-functional Agile teams simultaneously, driving backlog prioritization, sprint commitments, and delivery predictability in partnership with Product Owners.
- Championed process improvements, implementing action items from retrospectives and follow-through initiatives that increased velocity and reduced blockers.
- Mentored junior Scrum Masters and Agile practitioners, fostering a culture of continuous learning and improvement.
- Leveraged JIRA and Confluence for backlog management, reporting, and team documentation; created custom dashboards to track sprint burndown, velocity, and release progress.
- Partnered with stakeholders and leadership to ensure clear communication of team performance metrics, dependencies, and risks, facilitating resolution of conflicts and ensuring transparency.
- Applied conflict resolution and coaching techniques to enhance team cohesion, reducing inter-team dependency delays and improving cross-team delivery timelines.
- Demonstrated strong time management and adaptability by balancing multiple priorities and enabling teams to deliver in fast-paced, high-urgency environments.
- Worked closely with engineering leads to remove impediments, optimize workflows, and ensure delivery of secure, reliable solutions.
- Supported Agile transformation initiatives by aligning practices with organizational objectives and conducting training on Agile principles, Scrum, and Kanban.
- Utilized Power BI and Copilot to analyze and present KPIs, providing actionable insights to leadership for decision-making.
- Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
- Environment: React, SQL, Java, JIRA, MS SharePoint, MS Excel, MS Word, MS PowerPoint, Playwright, GitLab, Hotfix, Azure, and AWS cloud environment
- Key Achievements: Successfully increased sprint predictability and on-time delivery across four teams. Improved cross-team collaboration and reduced cycle time by implementing new Kanban/Scrum metrics and process refinements. Built and maintained stakeholder confidence through transparent reporting and effective risk mitigation strategies.
Delivery Manager/ Scrum Master
Managed Healthcare Associates, Inc
Floram Park
10.2022 - Current
- Coordinated with stakeholders to initiate, plan, execute, monitor, and close the project, ensuring successful project execution.
- Collaborated with stakeholders to develop project goals, objectives, and timelines, and ensured alignment with organizational objectives.
- Led project execution by overseeing task assignments, resource allocation, and timeline management, resulting in timely project completion.
- Monitored project progress regularly, identifying and addressing any issues or risks that could potentially impact project success.
- Facilitated effective communication among project team members, stakeholders, and senior management to ensure project transparency and alignment with expectations.
- Conducted project closure activities, including documentation, final reporting, and lessons learned sessions, to ensure smooth project completion and knowledge transfer.
- Maintained strong relationships with stakeholders throughout the project lifecycle, fostering a collaborative environment and facilitating successful project outcomes.
- Lead the process of gathering project requirements by conducting stakeholder interviews, workshops, and other suitable techniques. Ensure clear documentation and understanding of stakeholder expectations.
- Experienced in eliciting, documenting, and prioritizing project requirements to align with stakeholder expectations and project goals.
- Collaborate with cross-functional teams, such as developers, designers, and quality assurance, to ensure seamless project execution and timely delivery.
- Apply lean principles and methodologies to break down the project into manageable tasks and iterations. Promote efficiency, continuous improvement, and resource optimization throughout the development process.
- Managed Health Care Associates, Inc. (MHA) is the largest alternate site Group Purchasing Organization (GPO) in the US. With over 30 years of experience, MHA is a leading health care services and software company that caters to various alternate site health care providers.
- Environment: React, .Net, SQL, Java, Windows 2019, DocuSign, Cognos reporting tool, JIRA, MS SharePoint, MS Excel, MS Word, MS PowerPoint
Scrum Master
Solv Health
Oakland
01.2021 - 09.2022
- Organized and facilitated Scrum ceremonies such as release planning, backlog refinement, iteration planning, daily stand-up, iteration review/demo, and iteration retrospectives.
- Assisted the team in effectively using the project-tracking tool JIRA.
- Supported the Product Owner in compiling and prioritizing the Product Backlog on JIRA using techniques like MOSCOW and Affinity Analysis.
- Provided valuable inputs to define the Definition of Done (DoD) for the Sprint Product Increment and Sprint Goal.
- Monitored key metrics daily and weekly, including velocity, daily burned hours, committed vs. delivered velocity, story and task progress status, and defects/bugs raised per sprint.
- Facilitated Sprint ceremonies: Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
- Managed development to meet sprint timelines, ensuring 100% completion and minimizing bugs and carryovers.
- Assisted the Developer Lead in capacity planning.
- Collaborated with cross-functional teams and built partnerships.
- Acted as a servant leader for the Agile team.
- Effectively handled risks by removing impediments and safeguarding the team from external interference.
- Fostered a trusting and safe environment where problems could be raised without fear of blame or retribution, emphasizing problem-solving.
- Solv is a healthcare practice growth platform fully integrated with Athena Health. The main goal of the project was to build an application that attracts new patients and delivers a best-in-class digital patient experience.
- Environment: Scrum, JIRA, MS SharePoint, MS Project, MS Excel, MS Visio, Java
Business Analyst / Scrum Master
DMart, India
Mumbai
04.2012 - 05.2014
- Led Agile delivery for enterprise Data Warehouse and development of Inventory Data Marts for DMart, supporting revenue forecasting and business KPI reporting.
- Gathered business requirements, translated scope into epics and user stories, and managed Scrum ceremonies using JIRA and Confluence.
- Monitored project health, validated data using SQL, managed risks and UAT defects, and provided dashboards and stakeholder walkthroughs to ensure successful delivery.
Project Coordinator – MIS
UBM India Pvt Ltd.
Mumbai
09.2011 - 03.2012
- Led requirement gathering and coordination with vendors, business users, and development teams for the bank’s combined periodic statement project.
- Managed JIRA deliverables, prepared stakeholder status reports, and documented business/system requirements with traceability.
- Supported data mart design, defect prioritization, and issue resolution to ensure timely and quality project delivery.
Customer service
Citibank N.A
Chennai
11.2005 - 11.2007
- The individual provided exceptional customer service by promptly addressing inquiries, complaints, and requests through multiple communication channels.
- They assisted customers with various account-related activities, guided them on product usage and benefits, and resolved issues while adhering to bank policies.
- They identified upselling and cross-selling opportunities and collaborated with internal teams for comprehensive solutions.
- Accurate customer record-keeping was maintained using the CRM system, and they stayed updated on industry trends and regulations.
- They escalated complex issues and contributed to process improvement and enhancing the overall customer experience.
Education
PSM 1 -
01.2022
Project Management Professional (PMP) -
01.2021
Bachelor in Business Administration -
University of Madras
India01.2005
SAFe 5 -
Skills
- Scrum master expertise
- Project management certification
- Leadership reporting
- Resource allocation
- Agile matrix management
- Agile estimation techniques
- Jira proficiency
- MS Project utilization
- AI program transformation
- Agile and SAFe leadership
- Generative AI engineering
- Cloud delivery (AWS, Azure)
- Stakeholder engagement
- Risk assessment
- Continuous improvement
Tools And Methodologies
Jira, MS Excel, MS Word, Agile (Scrum and Kanban), Waterfall, MS Visio, Lucid Chart, Generative AI & Prompt Engineering (In Progress), AI for Everyone – DeepLearning.AI, ChatGPT, Microsoft Copilot, Prompt Engineering, AI-Assisted Agile Delivery, Power BI, Fiserv
Timeline
Senior Scrum Master
Fiserv
08.2023 - Current
Delivery Manager/ Scrum Master
Managed Healthcare Associates, Inc
10.2022 - Current
Scrum Master
Solv Health
01.2021 - 09.2022
Business Analyst / Scrum Master
DMart, India
04.2012 - 05.2014
Project Coordinator – MIS
UBM India Pvt Ltd.
09.2011 - 03.2012
Customer service
Citibank N.A
11.2005 - 11.2007
PSM 1 -
Project Management Professional (PMP) -
Bachelor in Business Administration -
University of Madras