Anuradha Seneviratne
Los Angeles,CA
Summary
Dynamic leader with a proven track record at LA Tattoo & etc. excelling in team leadership and strategic planning. Skilled in fostering high customer satisfaction and employee engagement, demonstrated through innovative problem-solving and effective staff management. Achieved optimal financial performance and cultivated a positive, collaborative work environment.
Overview
17
17
years of professional experience
Work History
Manager/Partner
Lucky 7 Tattoo
12.2011 - 12.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager/Partner
Wilcox Tattoo
12.2011 - 12.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager/Partner
Oz Tattoo
11.2011 - 12.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
Manager
La Tattoo
12.2015 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier/Sales Associate
California Tattoo
12.2009 - 11.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/Sales Associate
Boulevard Tattoo
11.2008 - 12.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Hollywood Souvenirs
02.2007 - 10.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Theatre - Acting
Los Angeles City College
Los Angeles, CA12.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
Timeline
Manager
La Tattoo
12.2015 - 04.2024
Manager/Partner
Lucky 7 Tattoo
12.2011 - 12.2020
Manager/Partner
Wilcox Tattoo
12.2011 - 12.2020
Manager/Partner
Oz Tattoo
11.2011 - 12.2020
Cashier/Sales Associate
California Tattoo
12.2009 - 11.2011
Cashier/Sales Associate
Boulevard Tattoo
11.2008 - 12.2009
Sales Associate
Hollywood Souvenirs
02.2007 - 10.2008
Theatre - Acting
Los Angeles City College
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