Anuradha Seuraj

Mortgage Customer Service Representative

Truist Bank

Orlando, FL

10.2021 - 11.2023

Contacted customers about potential service upgrades, new account changes.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Followed up with lenders on status of loans in process.
Performed pre-qualification calculations to determine borrower's eligibility for specific loan programs.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
Updated databases with new and modified customer data.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Prevented key account losses by researching discrepancies and correcting problems.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
Processed incoming payments from borrowers according to established procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collected deposits or payments and arranged for billing.
Advised customers on loan products, rates, terms, and other related services.
Provided training support to new team members on company policies and procedures related to mortgages.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Displayed strong telephone etiquette, effectively handling difficult calls.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.