Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anush Cholakian

Tujunga,CA

Summary

Experienced with drafting, reviewing, and negotiating contracts to protect organizational interests. Utilizes strong negotiation and analytical skills to ensure favorable terms and compliance. Knowledge of legal frameworks and industry standards to effectively manage contract risks and obligations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Contracts Manager / Office Manager

Greco Windows & Doors, Inc.
06.2018 - Current
    • Negotiated and managed construction contracts worth over $5M annually, ensuring compliance with legal and regulatory standards.
    • Streamlined contract review processes, reducing turnaround time by 30%, while maintaining strict adherence to mandated terms.
    • Spearheaded the development of pricing proposals, achieving a 20% increase in repeat and referral business.
    • Enhanced customer satisfaction by resolving 95% of complaints within 48 hours, leading to a 15% improvement in client retention.
    • Attained city permits and ensured adherence to all regulatory requirements, enabling timely project execution.
    • Conducted comprehensive analysis of department bookings and quotation trends, setting annual sales goals that boosted team performance by 25%.
    • Generated and processed sales commission payments for a team of 10 sales representatives with 100% accuracy.
    • Improved operational efficiency by implementing new departmental processes and forms, resulting in a 20% productivity increase.
    • Oversaw employee relations within the department, fostering a positive and collaborative work environment.
    • Acted as a liaison for customer leads from various sources, including the website, Yelp, and manufacturer referrals, driving a 10% growth in new business.

Contracts Manager / Export Manager

RSA Engineering Products, LLC
06.2016 - 05.2018
    • Oversaw and directed contract administration for a team of three contract administrators, ensuring accurate execution and compliance with customer agreements.
    • Reviewed, negotiated, and implemented contracts (NDAs, HR Staffing Terms, and Customer LTAs), reducing legal risks and ensuring alignment with organizational goals.
    • Streamlined the annual contract escalation process, achieving a 25% reduction in turnaround time for amendments and price adjustments.
    • Maintained a comprehensive database of executed contracts and archived negotiations, enhancing accessibility and ensuring compliance during audits.
    • Facilitated cross-departmental collaboration with Estimating, Production, and Quality teams, resolving delivery challenges and maintaining 98% on-time delivery rates.
    • Directed and led kick-off meetings for newly implemented LTAs, ensuring seamless integration and clear communication across teams.
    • Managed quotations for TINA proposals, out-of-scope changes, and new development programs, increasing bid acceptance rates by 15%.
    • Ensured export compliance by maintaining certifications and adhering to ITAR regulations, mitigating risks of non-compliance.
    • Enhanced departmental productivity by refining processes and introducing standardized forms, resulting in a 20% increase in efficiency.
    • Acted as the primary liaison for customer visits, complaints, and audits, resolving 90% of issues within agreed timelines and strengthening client relationships.

Contracts Lead / Sales Administrator

Senior Aerospace SSP
12.2008 - 05.2016
  • Led a team of 8 contract administrators and support staff, overseeing operations for major international aerospace commercial and military programs, including Airbus A330, Bombardier GX, and GKN C130.
  • Negotiated and managed development program contracts and NDAs for high-profile projects, contributing to a $10M annual revenue stream.
  • Directed annual contract escalations and amendments, ensuring accuracy and alignment with evolving customer requirements while reducing processing time by 20%.
  • Collaborated with cross-functional teams (purchasing, engineering, quality control, and production control) to conduct kick-off meetings and implement seamless program launches.
  • Coordinated cost impact reviews with the Estimating Department, reducing margin variances by 15% through accurate forecasting.
  • Managed export compliance for all products, adhering to ITAR regulations and conducting thorough denied-party screenings using Global Wizard.
  • Enhanced customer satisfaction by addressing and resolving complaints within 72 hours, achieving a 90% resolution rate.
  • Conducted department-wide training sessions on regulatory compliance and contract management best practices, increasing team proficiency by 30%.
  • Designed and implemented standardized departmental procedures, improving efficiency and reducing errors in daily operations by 25%.
  • Served as the primary liaison for customer audits and site visits, maintaining a 100% compliance record during regulatory reviews.
  • Screened and approved quotes for the department, ensuring alignment with financial targets and contractual obligations.

Program Administrator

PPG Industries (Sierracin/Sylmar Corp.)
03.2004 - 04.2008
  • Managed multiple major aerospace commercial and military programs, including Bombardier Dash 8 & GX Cabin Windows, Gulfstream G100 Spares, and Embraer ALX, contributing to a $5M annual portfolio.
  • Ensured all contractual obligations and requirements were met, maintaining a 100% compliance rate across all programs.
  • Developed and administered accurate program forecasts, improving resource allocation and reducing cost variances by 15%.
  • Led annual contract escalations and adjustments, ensuring timely implementation and achieving a 20% reduction in processing time.
  • Oversaw ITAR compliance for military exports, including hardware and technical data, mitigating risks and ensuring adherence to export regulations.
  • Resolved customer complaints and conducted root cause analyses, achieving a 95% resolution rate within specified timelines.
  • Directed cross-functional team collaboration (purchasing, engineering, quality control, production control) to address delivery issues, achieving a 98% on-time delivery rate.
  • Coordinated and implemented customer-initiated changes, such as drawing revisions and ATP modifications, ensuring seamless integration with production schedules.
  • Improved internal communication by organizing and leading action-oriented meetings, which reduced resolution times for customer and vendor issues by 30%.
  • Prepared and delivered program-related presentations, effectively communicating progress and strategies to stakeholders.

Education

Bachelor of Science - Business Administration

California State University, Northridge
Northridge, CA
03.2004

Skills

  • Proficient in Windows 11
  • Proficient in Microsoft Office
  • Proficient in Adobe Acrobat Professional
  • Proficient in DataFlo
  • Proficient in AS400 (“Green Screen”)
  • Proficient in Infor XA Power-Link R7
  • Proficient in SAP system
  • Project management
  • Cross-functional teamwork
  • Contract negotiation expertise
  • Contract management

Certification

  • SIA Export Training Certificate.
  • BIS Annual Update / Training.
  • Program Management Training Certificate, 2006.
  • Lean Manufacturing Certificate, 2005.

Timeline

Contracts Manager / Office Manager

Greco Windows & Doors, Inc.
06.2018 - Current

Contracts Manager / Export Manager

RSA Engineering Products, LLC
06.2016 - 05.2018

Contracts Lead / Sales Administrator

Senior Aerospace SSP
12.2008 - 05.2016

Program Administrator

PPG Industries (Sierracin/Sylmar Corp.)
03.2004 - 04.2008

Bachelor of Science - Business Administration

California State University, Northridge