Organized and coordinated a volunteer group that went to villages in the Tavush Region of Armenia. Specifically Choratan, Artsvaberd and Verin Karmir were the villages that the group visited.
Over a two week period we volunteered our time to help the local people with their daily tasks such as chopping wood, painting houses/schools and assisting with farm work.
Oversaw volunteer logistics and handled schedules, inventory and transportation management.
Patient Financial Services Representative
Adventist HealthCare
02.2022 - 06.2023
Researched billing errors and discrepancies to initiate corrective action.
Responded to customer inquiries and provided detailed account information.
Analyzed customer financial records to determine appropriate payment plan.
Entered client details and notes into system for interdepartmental access and review.
Medical Scribe
Suburban Hospital - Johns Hopkins Medicine
10.2018 - 01.2020
Accurately and thoroughly documented medical visits and procedures as they are being performed by the physician
Collected, organized and cataloged data for physician quality reporting system and other quality improvement efforts and format for submission
Researched contact information for referring physicians, coordinate referrals, prepare operative reports, make phone calls, received and redirected Faxes and other clerical tasks as assigned
Prepared paperwork for admittance and discharges to coordinate smooth patient movements.
Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
Documented and initiated tests, scan and other orders.
Office Assistant
Narieman A. Nik, M.D., F.A.C.S. Private Practice
11.2017 - 08.2019
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Sales Representative
Northshire Pharmacy
10.2016 - 06.2017
Directly assisted an average of 250 customers per day, responding to inquiries and problems
Made phone calls, received and redirected Faxes to customers for medication orders and refills
Performed billing procedures, accurately handling and recording daily cash flow and oversaw inventory levels, implementing a process that ensured 100% stock
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Monitored customer order process and addressed customer issues.
Office Intern
Development Foundation of Armenia
06.2016 - 08.2016
Developed friendly rapport with customers and prospects to facilitate open discussion of needs and how Business Armenia products could fill those needs
Developed and continually refined knowledge of company products in order to answer customer questions and develop creative ways of meeting customer needs within the scope of existing product offerings
Performed general and detailed demonstrations of telecom products over the phone and on-site for customer/prospects
Tracked sales process and transitions customer to the product implementation team Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge
Organized employee birthdays, breakfast/lunch catering and other events as requested, mailed holiday cards to all employees
Trained in scheduling travel and hotel accommodations for business presentations both locally and internationally
Education
Master of Science - Bioinformatics, in Progress
The Johns Hopkins University
Baltimore, MD
05.2025
Bachelor of Science - Biological Sciences
University of Vermont
Burlington, VT
05.2018
Skills
Technical: Microsoft Office (Word, Excel, Powerpoint), Salesforce, Data Analytics, Python