Anusha Challa
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Connext
HYDERABAD, Telangana
08.2012 - 12.2014
- Developed strategies to improve customer service experience.
- Maintained accurate records of customer interactions.
Education
Master of Science - Microbiology
Osmania University
Hyderabad05-2011
Skills
- Customer service
- Customer needs assessments
- Inbound call answering
- Task prioritization
- Active listening
- Multitasking Capability
- Store maintenance
- Product education
- Quality control
- Order fulfillment
- Trend detection and analysis
- Retail operations management
- Team building and training
- Empathy display
- Complaint resolution
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Tamil
Limited
Certification
- Biowork process technician in Wake technical community college,Raleigh,NC - year 2021
Timeline
Customer Support Executive
Connext
08.2012 - 12.2014
Master of Science - Microbiology
Osmania University
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