Anusha Dudey

• Streamlined workflows and automated tasks using Jira and Jira Service Management, improving ticket resolution time by 100%, ensuring adherence to SLA timelines
• Managed AWS resources (EC2, S3, VPCs, IAM) and implemented cost-effective and secure cloud solutions.
• Configured and maintained Confluence spaces to improve knowledge management and team collaboration.
• Automated ticket routing in Jira Service Management and developed customer service workflows using AWS Connect.
• Administered Slack, managing channels, user permissions, and tool integrations to enhance team communication.
• Oversaw Zoom for enterprise video conferencing, optimizing license management and ensuring seamless meetings.
• Spearheaded the migration of legacy systems to AWS, achieving zero downtime and enhanced system performance.
• Reduced login issues by 60% through Single Sign-On (SSO) implementations across Okta, Google Workspace, and Slack.
• Supported Microsoft 365 tools, managing licenses, Teams configurations, and enforcing data security.
• Managed HubSpot CRM, configuring pipelines, automating workflows, and maintaining secure access controls.
• Administered Lucidchart, optimizing team permissions for workflow visualization and system architecture diagrams.
• Configured Asana for project management, supporting team workflows and productivity enhancements.
• Enforced strong password policies and secured credentials using NordPass Password Manager.
• Acted as the Paylocity Administrator, managing employee onboarding, time tracking, and payroll workflows.
• Facilitated the implementation and administration of ChatGPT for Teams, enabling AI-driven team productivity.
• Designed and implemented automations for repetitive tasks, integrating Jira, AWS, and other tools to improve efficiency.
• Ensured compliance by enforcing least-privilege access, auditing user accounts, and collaborating with security teams.
• Onboarded and managed over 70 users across multiple platforms, achieving a 99% satisfaction rate.

Tools Administered: Jira, Jira Service Management, Confluence, Slack, Zoom, Google Workspace, Microsoft 365, AWS (EC2, S3, IAM, VPC), AWS Connect, Okta, Asana, HubSpot CRM, Lucidchart, NordPass, Paylocity, and ChatGPT for Teams.

• Acted as a liaison between department and International students to facilitate the flow of information leading to improved interdepartmental collaboration.
• Expedited document processing with accurate data entry and timely filing.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Maintained and updated office records, both digital and physical.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Streamlined communication between departments for better collaboration and increased productivity.

• Resolved technical issues with Amazon's systems, services, and platforms, ensuring seamless client experiences, and adherence to SLA timelines.
• Diagnosed and resolved complex system, network, and infrastructure issues, minimizing downtime, and enhancing operational efficiency.
• Collaborated with cross-functional teams to troubleshoot and resolve technical challenges, driving continuous system improvement.
• Developed and implemented scalable technical solutions to optimize performance, enhance reliability, and reduce response times.
• Automated routine operational tasks improve efficiency and reduce manual errors across systems.
• Created and maintained technical documentation to streamline issue resolution and support knowledge sharing.
• Conducted root cause analyses to prevent recurring issues and improve system uptime.
• Monitored system health and network performance, identifying areas for optimization, and implementing preventative measures.
• Partnered with global IT teams to deploy updates, patches, and security enhancements, ensuring compliance with operational standards.
• Provided training and guidance to end users, ensuring smooth adoption and usability of technical tools.