Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Interpersonal / Teamwork
Languages
Interests
Timeline
Generic

Anusha Inkaran

West Henrietta

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

DoorDash
01.2021 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Technical Advisor

VASTEC
07.2015 - 06.2016
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
  • Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.

Technical Support Engineer

RRD Sri Lanka
07.2014 - 06.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Social Media Analyst

Cloud Lanka E- Marketing Company
07.2013 - 06.2014
  • I am working here from July 2013 to until June 2014 as a Social Media Analyst. And also as my part of job I am making proposals, invoices, mail checking & communicate with clients via phone and mail.

Sales Assistant

SPAR
07.2009 - 11.2012
  • This was my part time job while my studies. This job helped me to improve my communication skills. I looked after the staffs, stocks and the tills. As an assistant I have to handle customers complains.

Computer Operator

Mercy foundation (NGO)
01.2007 - 08.2007
  • I worked here as a trainee. During this period I gained more knowledge in computer works & real working, not only that I was a bookkeeper & receptionist. And also I cooperated with doing project proposal, maintaining files, drawing graphs & budget creation.

Education

Bachelor of Science - Network Engineering And Telecommunication Systems

Nottingham Trent University (St. Patrick's College
London, UK

PC Hardware And Networking

IDM
Colombo, Sri Lanka

High School Diploma -

NAITA
Vavuniya, Sri Lanka

High School Diploma -

Sri Lanka

Skills

  • Analytical & Problem Solving: I am a reliable, hardworking, conscientious and loyal individual with good communication and presentation skills I strive to ensure that all tasks that I undertake are carried out effectively, efficiently, and accurately, whether I am working on my own or as a part of a team
  • Communication: Mastered public speaking skills through various presentations performed in school and university Able to discuss technical and business matters Submitted monthly and yearly report to project supervisor
  • Computing: Database Designing: Excellent Knowledge in SQL (Oracle, Microsoft SQL Server, Microsoft Access), PL/ SQL and Crystal reports Networking: Good Knowledge in Networking and Networking components Microsoft Office: Excellent knowledge in Word, Excel, PowerPoint, Access, and Microsoft Project Operating Systems: Highly competent user of Windows (98, 2000, XP, ME, Vista), Basic knowledge in Linux Web Design & Imaging: Excellent Knowledge in ASP, ASPNet, Dream weaver, Vb Script, Java Script, good knowledge of Adobe Photoshop, Macromedia Fireworks and Garage Band Can learn software packages quickly
  • Electronics: Hardware: Good knowledge in Computer Hardware Assembling and networking
  • Client support
  • Time management
  • Safe driving
  • Dedicated team player

Certification

  • IELTS 5.5
  • ICDL(International Computer Driving Licence) 2008 User id: LKFP00014459

Hobbies and Interests

Enjoy playing Badminton and netball., Collecting information about latest mobile phones and electronic products.

Interpersonal / Teamwork

  • Team working skills developed through working with colleagues at both university and work places (archive tasks at work group projects & presentations at university).
  • Able to cope with Staff & customers in busy pressured situations.
  • Can deal with customers face to face and over the telephone in service.

Languages

English
Full Professional
Tamil
Native or Bilingual

Interests

  • Enjoy playing Badminton, Netball and Cricket
  • Collecting information about latest mobile phones and electronic products

Timeline

Food Delivery Driver

DoorDash
01.2021 - Current

Technical Advisor

VASTEC
07.2015 - 06.2016

Technical Support Engineer

RRD Sri Lanka
07.2014 - 06.2015

Social Media Analyst

Cloud Lanka E- Marketing Company
07.2013 - 06.2014

Sales Assistant

SPAR
07.2009 - 11.2012

Computer Operator

Mercy foundation (NGO)
01.2007 - 08.2007

Bachelor of Science - Network Engineering And Telecommunication Systems

Nottingham Trent University (St. Patrick's College

PC Hardware And Networking

IDM

High School Diploma -

NAITA

High School Diploma -

Sri Lanka

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