Anusha Jillela

Industry: Government and Public Services Sector: Technology

Offering Portfolio: Customer and Marketing

Competency Area: Technology

Project: State of Tenses CCWIS

Enter your Role: SF Functional Analyst

Duration: July 2024= Current Date

Role: Salesforce Techno functional Technology: Salesforce

• Requirement Gathering: Collaborated with business stakeholders to gather and document detailed business requirements, ensuring alignment with organizational goals.
• Solution Design: Developed functional specifications and designed Salesforce solutions to meet business needs, including custom objects, fields, workflows, and validation rules.
• System Configuration: Configured Salesforce platform to support business processes, including setting up user roles, profiles, and security settings.
• Integration Design: Worked with technical teams to design and implement integrations between Salesforce and other enterprise systems
• Function Design Documentation: Helped the functional team in designing the Functional design document, created Salesforce lay out and also helped in technical designing.

Industry: Government and Public Services Sector: Technology

Offering Portfolio: Customer and Marketing

Competency Area: Technology

Project: State of New Mexico

Enter your Role: SF Developer

Duration: Jan 2023 – June 2024

Role: Salesforce Admin/Developer Technology: Salesforce

· Worked from scratch on the project attend client meetings to take requirements and documenting requirements.

· Interacted with various stakeholders to gather and document the requirements.

· Helped the function team in creating User stories and Acceptance Criteria’s.

· Worked on agile and scrum methodology for salesforce implementation.

· Gathered clarifications as needed from business and ensured acceptance criteria could be met with a Salesforce solution.

· Worked in designing solutions for the Requirements with Team lead and convert the User stories to Dev Tasks.

· Worked on development to fulfill the client requirements.

· Designed and developed Custom tabs, custom Objects, Validation rules, Formulas, flows for automating business logic.

· Attended the client Demos took feed backs from client and developed as per the requirements.

· Worked on SQL- SOQL Queries conversion for integration.

· Created, maintained, and communicated status information for user stories of the current and upcoming sprint.

· Generated and analyzed custom reports and dashboards for management and various business needs.

· Worked as key resource for the project deployment using Flosum made sure weekly deployment are successful.

· Resolved the deployment issue during the deployment.

· Handled the project by triaging bugs and assigning it to the right developer and getting them resolved.

· Worked closely with the testing team made sure SIT has been performed well.

· Support during the UAT to resolve issue and help with the user management and UAT to run smoothly.

· Helped triaging bugs and assigning them to resources to get them fixed.

· Provided updates on User stories, Bugs and blocker to Project manager and gave continued support in resolving issues.

· Actively fixed UAT issue and demoed to the client for further clarifications.

· Worked on Permission Sets and Security using Organization-wide defaults (OWD), Role Hierarchies, Sharing Rules, Manual Sharing, Profiles, Permission Sets and Field-Level Security

· Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.

· Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.

· Ability to multitask, manage details and execute effective follow through in a highly dynamic environment.

· Detail-focused, accountable, and willing to take on challenge of supporting great tools used by high-powered, fast-paced teams.

· Worked with various objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards

· Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in fast-paced, dynamic environment.

· Strong organizational and project management skills, able to plan, prioritize and meet deadlines.

· Proficient in performing detailed analysis of business and gathering technical requirements.

· Training Agents and giving them the required access by creating Roles and assigning Profiles.

· Exceptional understanding of business process analysis, requirement specification gathering, analysis and documentation

· Good hands-on experience on ADO, JIRA ticketing tool

· Strong organizational and project management skills, able to plan, prioritize and meet deadlines.

· Proficient in performing detailed analysis of business and gathering technical requirements.

· Knowledge in creating various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders

· Reassign roles and profiles as needed to reflect organization changes or users' new duties.

· Transfer record ownership due to changes in job responsibility or territory coverage

· Experience working on salesforce Velocity, Integration procedures, Data raptors, Flex cards and customizing them based on requirement.

· Used knowledge of Vlocity Omni scripts, Vlocity Data Raptors, Vlocity cards, Velocity integration procedures, lightning web components, etc. Meeting with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.

· Modify roles or record-sharing rules to reflect any organizational changes or internal business rules.

· creating Flows as per the required automation.

· Proficient in giving Client Demo once the development has been done and is ready for UAT.

· Fixed the UAT Issues during cutover and handed over them on time.

· Creating Users and assigning proper profile and roles per there job responsibility

· Deactivate users—either due to their departing from company or transferring to new job that does not require SFDC access.

· Created email templates to save time and standardize communications sent to customers from cases.

· Automate information on emails with merge fields.

· Created various advanced fields like Picklist, Custom Formulas, Filed Dependencies

· Performed mass insert, update, delete using Data Loader tool.

• Sound knowledge in Salesforce setup menu, Configuration, Custom Application Development, Lightning, Administration, Data Migration and Deployment of applications to Force.com platform

· Permission Sets and Security using Organization-wide defaults (OWD), Role Hierarchies, Sharing Rules, Manual Sharing, Profiles, Permission Sets and Field-Level Security

· Designed User interfaces according to client requirements by configuring Page Layouts, Record types, Lightning Record Pages, Field Dependencies, Validation Rules and Process Automation tools like Process Builder, Workflow and Flow

· Proficiency in administrative tasks like Creating Roles, Profiles, Users, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes

· Working experience on Custom Settings and Custom Labels

· Experience in realizing business requirements to design on salesforce.com platform by designing required entities like custom objects, creating relationships/ junction objects like Master-Child, Lookups, Pages, Classes, and Interfaces

· Experience in sandbox environment and performing testing strategies.

· Set up new users by configuring custom profiles, permission sets, object settings, field settings, record settings, reports, and dashboards, OWD, sharing rules.

· Creating custom objects, fields

· Implementing picklist, dependent picklist, lookup, master-detail relationships, formula fields to custom objects

· Create various reports (summary reports, matrix reports, pie-charts, and dashboards)

· Create users, roles, public groups and implement Role Hierarchies, sharing rules, and record-level permissions to provide shared access among different users.

· Strong communication and interpersonal skills with ability to work well in dynamic team environment.

· Good knowledge in Sales cloud and Service Cloud

· Extensive experience with various Salesforce deployment methodologies including Change Sets Copado and Git Hub deployment tool.

· Detail-focused, accountable, and willing to take on challenge of supporting great tools used by high-powered, fast-paced teams.

· Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in fast-paced, dynamic environment.

· SPOC for change request management using Solman 7.2 CRM

· Hands-on experience on importing production transports using CRM tool.

· Business Process Operations – Monitoring for different Business Process across all Landscape.

· Used different KPIs like job monitoring, Idoc/trfc/qrfc monitoring etc

· Client maintenance including client creation, local client copy, remote client copies and client export/import.

· Kernel upgrade and patch updates as per EWA recommendation

· Applying SAP licenses and renewing Maintenance certificate, spool administration, Background job analysis and performance / workload analysis and trouble shooting

· Preparing solution documentation for changes requests (admin / urgent and normal changes)

· Creation of Problem management, Incident management, service management templates

· Performed EWA configuration, managed system configuration, and alert configuration

· Performed large maintenance is like NJ5 to NJ9 on clustered architecture

· Co-ordinates with AIGGS infrastructure team for LPAR level maintenance with HA

· Performed Landscape synchronization activities

· Pre & post clone activities, BDLS using SAP BASIS technologies, TDMS data masking using Solman system

· User master export / import, RFC backup, partner profile backup and import

· Performed kernel, patch updates ST-PI, ST-A/PI, Add-on installations SPAM /SAINT upgrade, Host agent upgrade, SAP JVM update, GRC patch updates, SAPCL and DB2 client upgrade

· Performed BOBJ administration (promotion management, monitoring of CMC for entire landscape on daily basis and applying license if required)

· Implementation of OSS notes, .SCA file deployment using telnet and NWDS

· Participating into major incident bridge calls and make sure that high impact incidents get right attention and resolution within SLA.

· Daily Monitoring activities like Analyzing ABAP Dumps, Update Monitoring, Alert Monitors, System Traces, Out-dated lock Entries, active users, and work processes & server.

· Effectively communicate and interact with technical personnel in solving complex business and technical problems.

· Ability to complete tasks within critical timelines and work well in high-energy environment.

· Manage SAP router configuration for SAP Support

· Design and document security administration policies and procedures for production environment and train helpdesk to perform basic operations tasks on SAP.

· Relocate SAP RAC Services from one box to another box.

· Creating and rebuilding Oracle Database Index online and monitoring table space usage, file system, table space and BR Tools.