Anusha Jonnala
New Jersey,NJ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Associate
vector97 software and services pvt ltd
Sherman Oaks, CA
05.2023 - Current
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Negotiated contracts with suppliers in order to obtain the best value for materials or services required for projects.
- Facilitated communication among internal teams and external vendors to develop a cohesive strategy.
- Implemented changes based on feedback received from customers or other stakeholders.
- Established quality assurance processes to ensure all deliverables meet standards set by the organization.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Created project status presentations for delivery to customers or project personnel.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Maintained detailed records of all tasks performed during the course of a project.
- Monitored performance metrics related to customer satisfaction with products or services delivered.
- Conferred with project personnel to identify and resolve problems.
- Led meetings with internal team members, consultants and contractors.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Provided guidance and support to team members in order to complete projects on time and within scope.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Prepared presentations summarizing key aspects of a project's progress or results.
- Conducted regular meetings with team members to review progress on assigned tasks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Identified project needs by reviewing project objectives and schedules.
- Created team objectives and roles with specific goals outlined for each individual.
- Collaborated with senior leaders across departments in order to align organizational goals with project objectives.
- Managed vendor relationships to ensure timely delivery of services within budget constraints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Inside Sales Specialist
SKILL LYEpowerXLearning Technologies Pvt.Ltd)
Hyderabad, Telangana
03.2022 - 06.2023
- Contacted new and existing customers to discuss product and service solutions.
- Provided timely feedback on customer inquiries, complaints, and requests for information.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated contracts with clients to ensure favorable terms and conditions.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Generated weekly reports on sales performance metrics such as leads generated, conversion rates.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Advised management on best practices related to inside sales operations including staffing levels and compensation plans.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Produced sales documents, finalized deals and filed records.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Managed multiple sales projects simultaneously and met deadlines.
- Developed and executed sales strategies to increase revenue and meet customer needs.
- Provided feedback to the product development team on customer needs and market demand.
- Recruited, hired and trained new hires to optimize profitability.
- Created and submitted detailed sales reports and forecasts to management.
- Prepared detailed proposals outlining product specifications, delivery timelines and payment terms.
- Conducted market research to identify potential customers, competitors, and industry trends.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Leveraged computer system to input customer orders and pricing information.
- Performed administrative tasks such as answering phones, filing documents, entering data into databases.
- Prepared and delivered sales presentations to customers and stakeholders.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
- Implemented new processes for tracking customer orders and managing inventory.
- Provided product information and demonstrations to customers via phone and online platforms.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Negotiated prices and terms of sales and service agreements with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with team members to determine strategic sales approaches.
- Maintained and updated customer database with contact details and sales interaction history.
- Utilized CRM software to track sales progress and communicate with team members.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
HR Recruiter
Call Star
Bangalore, Karnataka
06.2019 - 08.2020
- Source qualified candidates through online job boards, social media networks, referrals.
- Performed reference checks on finalist candidates prior to extending offers of employment.
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Consulted with hiring teams on effective interviewing techniques when selecting candidates.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Prepared or maintained employment records using human resources management system software.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Scheduled or conducted new employee orientations.
- Negotiated salary and benefits packages with candidates.
- Hired employees and processed hiring-related paperwork.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Updated and maintained candidate records in the recruitment database.
- Facilitated job application processes for qualified candidates.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Explained job duties, compensation and benefits to potential candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Assisted with the onboarding process for new hires.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Conducted reference and background checks on prospective employees.
- Sourced, qualified and conducted screening interviews with job candidates.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Senior Associate-Carrer Services
Wisdom IT Services
Hyderabad, Telangana
01.2016 - 12.2019
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained or updated business intelligence tools, databases or dashboards.
- Collaborated with cross-functional teams across departments to achieve organizational goals.
- Implemented new technologies to improve the efficiency of the customer service process.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Analyzed customer service operations and identified areas for improvement.
- Monitored customer service calls, emails, and other communications to evaluate performance of team members.
- Created reports on customer service activities for management review.
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic data.
- Developed strategies for optimizing the overall cost of providing quality services.
- Identified trends in customer complaints and developed plans for addressing them.
- Coordinated with internal teams to ensure timely resolution of complex issues.
- Identified needs of customers promptly and efficiently.
- Generated weekly, monthly, quarterly reports on key performance indicators.
- Provided feedback to team members on their performance in responding to customer inquiries.
- Collected, tracked and evaluated current business and market trend data.
- Gathered and organized data to analyze current industry trends.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Facilitated training sessions for new employees on company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Master of Science - Business Analytics
Saint Peter's University
Jersey City, NJ02-2026
Bachelor of Science - Electrical And Electronic Engineering
VIKAS COLLEGE OF ENGG AND TECH
Jntu Kakinada05-2015
Skills
- Process updates
- Data modeling
- Workflow optimization
- Operations research
- Data analysis
- Team collaboration
- Relationship building
- Data visualization
- Analytical skills
- Operations management
- Microsoft Excel
- Problem-solving
- Time management abilities
- Data reporting
- Customer satisfaction
- Decision-making
- Corporate client relations
- Client onboarding
- Customer and client relations
- Updating client data
- Following up with clients
- Contract negotiations
- Payment processing
- Negotiation expertise
- Invoice processing
- Auditing support
- Interpersonal and verbal communication
- Billing systems
- Requirements gathering
- Business analysis
- Workflow planning
- Baseline creation
- Vendor management
- Microsoft office suite expert
- Resource allocation
- C programming language
- AWS database services
- B2B sales and customer service
- CRM software proficiency
Accomplishments
- I got certifications in college fests and presentations.
- I received appreciation in my professional life for achieving tasks and completing projects on time.
- I got certificates and prize awards at the education level.
Languages
English
Professional
Telugu
Professional
Hindi
Limited
Certification
- I received course certifications for the Project Management and Software Testing tutorials.
- I learned the course on AWS cloud from a real-time expert in the institution.
- Learning the course DevOps and backend Python from a real-time expert.
Websites
Affiliations
- Strong problem-solving.
- Leading skills.
- Self-motivation.
- Teamwork.
- Expert at Twitter, Google, LinkedIn, marketing and advertising, Facebook.
- Expert in mail merging and mail campaigning.
- Hands-on experience in core Java, C, AWS, and learning manual testing.
- Cooking.
- Embroidery, Painting.
- Self-learning.
- Tutoring.
- Analytical thinking.
- Report writing, presentation, communication, and summarizing complex ideas.
- Creating dashboards using data visualization tools (Power BI, Tableau), storytelling, and presenting insights.
- Personal or freelance projects involving data analysis using tools like Excel and Power BI.
- Learning new technologies.
Timeline
Process Associate
vector97 software and services pvt ltd
05.2023 - Current
Inside Sales Specialist
SKILL LYEpowerXLearning Technologies Pvt.Ltd)
03.2022 - 06.2023
HR Recruiter
Call Star
06.2019 - 08.2020
Senior Associate-Carrer Services
Wisdom IT Services
01.2016 - 12.2019
- I received course certifications for the Project Management and Software Testing tutorials.
- I learned the course on AWS cloud from a real-time expert in the institution.
- Learning the course DevOps and backend Python from a real-time expert.
Master of Science - Business Analytics
Saint Peter's University
Bachelor of Science - Electrical And Electronic Engineering
VIKAS COLLEGE OF ENGG AND TECH