Anusha Kalakota
Pflugerville,TX
Summary
Results-driven Jr SalesForce Administrator with a solid track record in Salesforce configuration and user training. Successfully led data migration projects, enhancing system security and driving user adoption through effective training initiatives. Demonstrated expertise in process automation and data integrity improvements, complemented by strong analytical skills for market trend research. Committed to maximizing Salesforce system performance while delivering exceptional support and troubleshooting capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Jr SalesForce Administrator
Navcar
Lexington, MA
06.2022 - Current
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed custom VisualForce pages for customer-facing portals.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Provided technical support to internal users on Salesforce issues or questions.
- Maintained data integrity by performing regular audits and executing data quality control processes.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Implemented solutions that integrate with third-party services via REST and SOAP API calls.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Assisted with creating documentation around system configurations and changes made over time.
Education
Bachelor of Technology - Information Technology
Skills
- Salesforce Configuration
- Data Management
- User Management
- Page Layout Creation
- Business Logic Understanding
- Formula Fields
- Validation Rules
- Workflows
- Email Templates
- Custom Objects
- Master-Detail Relationships
- Report Preparation
- Dashboard Creation
- Data Quality Management
- Data Cleansing
- De-duplication
- Sales Cloud
- Service Cloud
- Scrum
- Agile Methodology
- Client Relationship Management
- Team Player
- Self-Motivated
Skills - Salesforce
- Good Knowledge in configuration capabilities of the application
- Good knowledge in Managing data through Data loader. Creating Users, Roles and Profiles.
- Good in creating Page layouts based on Record types
- Good understanding on Business logic to create Formula fields and Validation rules
- Expert in Business Process Automation, like workflows, Approval Process, Flows, Process builders and Email Templates
- Good knowledge on analysing business requirements, creating custom objects, lookup relationships, junction objects, master-detail relationships
- Good in preparing all types of Reports & Dashboards depending on the business requirements.
- Good knowledge in Managing the quality of the data and performing data cleansing, merging, de-duplication activities.
- Good exposure on Sales cloud and service cloud
- Had fair idea about Scrum/Agile project methodology.
- Ability to maintain and establish good relationship with clients.
- Active Team player, Self-motivated, Target oriented, Energetic with time management skills and work flow prioritization.
Certification
- Sales Force Administrator
Timeline
Jr SalesForce Administrator
Navcar
06.2022 - Current
Bachelor of Technology - Information Technology
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