Summary
Overview
Work History
Education
Skills
Certification
Eligibility
Awards
Timeline
Generic

Anusha Karki

Entry-Level IT Management & Business Operations Professional
Fort Worth,TX

Summary

Motivated and detail-oriented professional with a strong management, operations, and business strategy foundation. Currently pursuing a Bachelor's in Information Technology Management. Adept at utilizing spreadsheets, data analysis tools, and project coordination to optimize efficiency. Strong problem-solving and leadership skills, with experience in customer service, team collaboration, and process improvement. Seeking an internship in IT management, business analysis, or operations.

Overview

7
7
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Store Managers Assistant

Universal Beauty Salon
06.2018 - 12.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Resident Assistant

California Institute of America
04.2024 - 08.2024
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.

Pastry Cook Intern

Knife Pleat
08.2023 - 12.2023
  • Expanded knowledge of pastry trends and techniques through ongoing research and experimentation with new recipes.
  • Assisted head chef in developing unique dessert recipes, contributing to an innovative menu selection.
  • Improved inventory management by accurately tracking ingredients and supplies, reducing waste and lowering costs.
  • Collaborated with team members to maintain a clean and efficient working environment, ensuring the highest quality of food preparation.
  • Exceeded expectations during busy periods by maintaining a fast-paced work ethic without compromising on quality or presentation.
  • Maintained exceptional food safety standards through regular cleaning practices and proper storage techniques for perishable items.
  • Enhanced team productivity by sharing newly acquired skills and knowledge with fellow pastry cooks, fostering an environment of continuous improvement.
  • Served as a role model for other interns through dedication to learning new skills and taking on additional responsibilities when needed.
  • Demonstrated versatility by adapting quickly to different styles of pastry making as required by specific projects or assignments.

Server

Bucket Crab and Crawfish
01.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Information Technology Management

Western Governors University
Salt Lake City, UT
05.2001 -

Skills

System Administration and Optimization

Certification

Atlassian Agile Project Management Professional Certificate

Eligibility

US Citizen, Eligible to work in the US for internships and full-time with no restrictions.

Awards

Emotional and Cultural Intelligence

Timeline

Strategic Thinking and Innovation

03-2025

Atlassian Agile Project Management Professional Certificate

01-2025

Zendesk Customer Service Professional Certificate

12-2024

Resident Assistant

California Institute of America
04.2024 - 08.2024

Pastry Cook Intern

Knife Pleat
08.2023 - 12.2023

Server

Bucket Crab and Crawfish
01.2019 - 03.2020

Store Managers Assistant

Universal Beauty Salon
06.2018 - 12.2024

Bachelor of Science - Information Technology Management

Western Governors University
05.2001 -

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Anusha KarkiEntry-Level IT Management & Business Operations Professional