Summary
Overview
Work History
Education
Skills
Certification
Eligibility
Awards
Timeline
Generic

Anusha Karki

Entry-Level IT Management & Business Operations Professional
Fort Worth,TX

Summary

Motivated and detail-oriented professional with a strong management, operations, and business strategy foundation. Currently pursuing a Bachelor's in Information Technology Management. Adept at utilizing spreadsheets, data analysis tools, and project coordination to optimize efficiency. Strong problem-solving and leadership skills, with experience in customer service, team collaboration, and process improvement. Seeking an internship in IT management, business analysis, or operations.

Overview

7
7
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Store Managers Assistant

Universal Beauty Salon
06.2018 - 12.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Resident Assistant

California Institute of America
04.2024 - 08.2024
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.

Pastry Cook Intern

Knife Pleat
08.2023 - 12.2023
  • Expanded knowledge of pastry trends and techniques through ongoing research and experimentation with new recipes.
  • Assisted head chef in developing unique dessert recipes, contributing to an innovative menu selection.
  • Improved inventory management by accurately tracking ingredients and supplies, reducing waste and lowering costs.
  • Collaborated with team members to maintain a clean and efficient working environment, ensuring the highest quality of food preparation.
  • Exceeded expectations during busy periods by maintaining a fast-paced work ethic without compromising on quality or presentation.
  • Maintained exceptional food safety standards through regular cleaning practices and proper storage techniques for perishable items.
  • Enhanced team productivity by sharing newly acquired skills and knowledge with fellow pastry cooks, fostering an environment of continuous improvement.
  • Served as a role model for other interns through dedication to learning new skills and taking on additional responsibilities when needed.
  • Demonstrated versatility by adapting quickly to different styles of pastry making as required by specific projects or assignments.

Server

Bucket Crab and Crawfish
01.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Information Technology Management

Western Governors University
Salt Lake City, UT
05.2001 -

Skills

System Administration and Optimization

Resource Allocation and Coordination

Team Dynamics and Management

Leadership and Decision Making

Problem-Solving and Creativity

IT Infrastructure Management

Data Analysis and Reporting

Organizational Adaptability

Analytical Problem Solving

Interpersonal Effectiveness

Process Optimization

Certification

Atlassian Agile Project Management Professional Certificate

Eligibility

US Citizen, Eligible to work in the US for internships and full-time with no restrictions.

Awards

Emotional and Cultural Intelligence

Timeline

Strategic Thinking and Innovation

03-2025

Atlassian Agile Project Management Professional Certificate

01-2025

Zendesk Customer Service Professional Certificate

12-2024

Resident Assistant

California Institute of America
04.2024 - 08.2024

Pastry Cook Intern

Knife Pleat
08.2023 - 12.2023

Server

Bucket Crab and Crawfish
01.2019 - 03.2020

Store Managers Assistant

Universal Beauty Salon
06.2018 - 12.2024

Bachelor of Science - Information Technology Management

Western Governors University
05.2001 -
Anusha KarkiEntry-Level IT Management & Business Operations Professional