ANUSHA MATHIAS
Raleigh,NC
Summary
Experienced and detail-oriented dental office manager with a strong foundation in billing, insurance coordination, and patient financial services. Proven ability to manage full revenue cycles, accurately translate complex treatment plans into billable codes, and maintain strict compliance with HIPAA and OSHA regulations. Skilled at leading cross-functional teams, organizing staff training and CE courses, and creating streamlined systems that improve collections and patient satisfaction. Known for building trust through clear communication and compassionate guidance, helping patients navigate treatment plans and financing with confidence. Committed to operational excellence, patient-centered care, and maximizing practice profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
SilvoyDMD
08.2024 - Current
- Oversee all aspects of patient billing, insurance coordination, and treatment planning, while serving as a bridge between clinical and administrative teams to ensure accurate claims, regulatory compliance, and exceptional patient care
• Translate complex treatment plans—including full mouth reconstructions and All-on-4 surgeries—into precise insurance billing codes in close collaboration with the doctor
• Lead daily morning huddles and coordinate communication between front office and clinical staff to streamline workflows and elevate patient experience
• Organize Continuing Education (CE) courses to educate team members and maintain full compliance with HIPAA and OSHA regulations
• Clearly present treatment plans to patients, explaining insurance coverage and out-of-pocket costs in an understandable and reassuring way
• Guide patients through financing options, working with five certified financial institutions to make care accessible and affordable
• Recognized for building long-term, trusting patient relationships through clear communication, transparency, and genuine care
Business Office Manager
Premier Smiles of Charlotte
07.2022 - 08.2024
- • Managed the full revenue cycle and business operations of a high performing private dental office, overseeing billing, collections, insurance, treatment planning, and financial reporting
• Responsible for all billing processes including claim submissions, payment posting, accounts receivable, and patient collections, ensuring accuracy and efficiency across all transactions
• Strategically scheduled procedures including hygiene, periodontics, general dentistry, oral surgery, and implants to align with production and collection goals
• Implemented a collection based bonus system that directly contributed to the office’s first million dollar production and collection year
• Developed and launched an in office membership plan using Ample, resulting in 165 active members in the first year and a consistent new revenue stream
• Renegotiated insurance fee schedules and successfully transitioned the office to a fee for service model, increasing profitability and billing flexibility
• Trained, certified, and maintained direct partnerships with four major financing providers (CareCredit, Sunbit, Cherry, Proceed), enabling more patients to accept treatment
• Onboarded and managed the integration of Energize, generating over 300k in additional production and collections within one year
• Fostered a motivating, patient focused environment while ensuring financial operations remained compliant, accurate, and aligned with business goals
Business Assistant
Rivergate Dental Care
01.2022 - 04.2022
- PPO office with one doctor, two hygienists, and two assistants that did restorative dental work such as cleanings, fillings, crowns, Invisalign, extractions and dentures
- Responsible for all patient communication through phone, email, text, and fax
- Extensive insurance, insurance aging, Solution Reach, Dentrix, CareCredit, Vantage1 and OSHA training
- Completed check in and check out for patients
- Patient care and production driven scheduling
- Created and presented treatment plans.
Office Assistant and Patient Services Coordinator
Affordable Dentures and Implants
06.2021 - 12.2021
- Worked in two locations (Toledo, OH and Charlotte, NC) for over six dentists and oral surgeons who primarily did fixed dentures, implants, and regular dentures
- Extensive training in Dentrix and experience with Medicaid and various insurance policies
- Knowledgeable on extractions, implants, dentures
- Responsible for all patient communications via phone, email, and fax
- Coordinating medical care between patient’s specialists and dentists
- Explaining treatment options and pricing with patients
- Understanding and evaluating patient’s medical concerns
- General office tasks and organization such as ordering supplies, filing, faxing, office up-keep.
Education
Business
University of Toledo
Toledo, OH05-2022
Skills
Key Skills
- Dental Insurance Billing & Coding
- Treatment Planning & Case Presentation
- Accounts Receivable & Revenue Cycle Management
- Patient Financing & Third-Party Lending
- HIPAA & OSHA Compliance
- Team Leadership & Staff Training
Certification
- CareCredit
- Proceed
- Sunbit
- Cherry
- American Association of Dental Office Managers
Timeline
Office Manager
SilvoyDMD
08.2024 - Current
Business Office Manager
Premier Smiles of Charlotte
07.2022 - 08.2024
Business Assistant
Rivergate Dental Care
01.2022 - 04.2022
Office Assistant and Patient Services Coordinator
Affordable Dentures and Implants
06.2021 - 12.2021
Business
University of Toledo
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