Anusha Pendyala
COLUMBUS,Ohio
Summary
Overall, Business System Analyst / Agile Scrum/Project Management experience with proven skills in requirement gathering, interacting with developers, documenting various business processes, coordinating various projects contributing domain knowledge and hands- on experience as Quality Assurance. Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis and Requirement Traceability Matrix (RTM) Preparing graphical depictions of use cases, including State Diagrams, Activity Diagrams, Sequence Diagrams, Use Case Diagrams, including the Business Workflows. Prepared Functional Specification Documents, AS-IS and TO-BE workflows. Strong skills performing data analysis, impact analysis, risks analysis, writing test cases for User Acceptance Testing. Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams. Thorough knowledge in Requirement analysis, Planning, Scheduling &Tracking projects. Worked extensively on B2B applications and B2C applications in transaction processing and E-commerce applications. Concrete understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Analysis, Design documentation. Strong problem solving and analytical skills with in-depth understanding of system development methodologies, techniques, and tools. Work with the development team to provide an environment ready for testers and end-users. Facilitated test plan/test case walk-throughs for the Business and Development teams to obtain feedback and/or approval sign-off. Excellent organizational, interpersonal, communications, teamwork, and leadership skills with proven skill to interact across multiple levels of organization. Self-motivated and quick learner of new concepts and technologies. Ability to determine causes of operating errors and decide what to do about it. Understand customer requirements, analyze, and perform detailed design. Validate conditioned test data in the system for system testing & system integration testing. Analyze web service and middleware (web Methods, ETL) requirements. Work with Line of Business (LOB) to understand the requirements and convert them into user stories. Actively participate in Sprint planning and grooming.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Analyst/ Technical Project Manager
American Public Education Inc
03.2024 - Current
- Experience with design /development of web applications and Saas products.
- Experience with Microsoft products, especially SharePoint, Project, Excel, Word.
- Experience with Agile /Scrum development methodology as well as more formalized waterfall style, Software Development Life Cycle (SDLC).
- Analyze business practices throughout APEI or its affiliated departments and utilize this information to influence system enhancements and maintenance requests.
- Analyzes business processes to define the functional and detailed requirements and works with the technology development team to design specifications and approach.
- Understand, analyze, interpret and process documents workflows.
- Lead discovery sessions, publish meeting minutes and ensure all action items are completed in the timeframe set.
- Consult with business process owners to obtain additional information during system development to evaluate an alternative approach.
- Conduct systems demonstrations and coordinate the creation of user guides. Assist the project team and key stakeholders in review of test cases.
- Prepare User Acceptance Testing (UAT) Documentation and lead the user acceptance effort with the responsible business process owner.
- Monitor and document post -implementation problems and revision requests.
- Worked with 3 large-scale Projects Chart of Accounts APEI and its educational units (APUS, Rasmussen Hondros, GSUSA) currently use different COA structures leading to inconsistent reporting, inefficiencies and difficulty in cross-entity consolidation. This project delivered a unified 7- segment enterprise-wide COA applied consistently across Great Plains (GP), UKG, Student Information systems (PAD, Anthology, CAMS, Jenzabar), BI/ Reporting, AP systems (Paramount, Jagger, Concur) and all data integrations.
- Deep understanding &alignment of complex requirements, conducting extensive requirements gathering across Finance, Payroll, SIS teams, AP Systems, Procurement, IT & Reporting, ensuring all systems needs were understood and reflected in unified COA.
- End -to-end Mapping of legacy COAs to new 7 segment structure, impact analysis on all dependent applications ensuring no downstream (Paramount, Jagger, PAD, CAMS, HRIS exports, MR, SmartConnect, APPTIO making sure anything is overlooked. Creating structured Requirements and user stories, Acceptance Criteria in Azure Dev ops.
- Cross Functional Coordination acted as the central communication hub between Finance, IT, PMO, QA and the other educational units. Validation of COA logic across systems and Risk management & issue resolution.
- Enabled Smoother adoption and handoff to business users end-user guides, testing plans and Scenarios mapping spreadsheets, System impact matrix Ensuring smooth Go Live Transition. Supported cutover planning, IT Runbook order of deployments.
- Post go Live validations (Old accounts were inactivated, All new accounts were ready for posting , Integrations Sync, SIS & payroll had correct COA attributes and triage to ensure issues were resolved quickly.
- Vendor selection RFP process Multiple expense solutions and going from 2 procure to pay solutions
- Integration requirements, in & outs of Accounts payable and Procurement team
- Streamlined one source Procurement pay platform, 360 views of your spending Coupa to Great plains Microsoft Dynamics to Jagger, Rasbuy. Streamlined workflow, AI Powered solutions.
- Worked on several other enhancements in Finance, Academics, Student Information systems as part of this role.
Customer Relationship Manager
EPSoft Inc
10.2022 - 08.2023
- Work on Customer Data Management (CDM) applications platforming Java, Salesforce, Sales Cloud, Service Cloud and AWS technologies to develop business requirements specifications, and technical specifications.
- Work with Business users in collecting requirements using elicitation techniques and documented the requirements for approval.
- Evaluate the internal technical needs of the project scope and recommend solutions
- Serve as liaisons between internal departments and development teams, facilitated meetings with multiple stakeholders from the Business user to the developers
- Created records and validate transactions in Salesforce and Legacy System to understand its functionality effectively in lower environments.
- Analyze Merge duplicates application by identifying service accounts and document result analysis reports to the client.
- Work on tasks related to merge between Salesforce and IJet2 (legacy system).
- Work on ServiceNow portal to check all the primary RFC’s status for every release and migration.
- Work on Info Hub requirements and domains by reviewing and understanding the current business process with stakeholders and constituencies and document business process description, scenarios and requirements.
- Work on Source to Target mapping for different domains by referencing the approved schemas.
- Document and maintain the traceability matrix of every application/domain in Jira and Confluence.
- Track and perform an effective assessment of the consolidated documents in the Confluence portal.
- Co-ordinate with technical lead and work closely with onshore development team in finding and fixing the performance defects to ensure business perspective on developed and implemented performance test plans in accordance with agreed strategies and protocols (10%).
- Interact with developers in identifying application functionality, fixing bugs.
- Work with the Testing Team to construct, test cases and execute required application testing and check status of all test cases in Jira.
- Created test scenarios for testing the developed application during unit testing and system integration testing. Queried the database using Oracle SQL Developer to understand the database structure and for creating test cases and assist with testing team to analyze results.
- Perform and closely involve in System integration and User acceptance testing on the developed domains in legacy system and Salesforce.
- Work on project plan and identify tasks for integration team.
- Facilitate Daily Stand up, Sprint Planning, Sprint Review/Demo and Sprint Retrospective meetings with Integrations team in absence of Scrum Master.
- Play a role of a scribe and capture meeting minutes on integration meetings.
- Provide status updates to Integration Lead Manager on the assigned tasks and responsibilities.
Business Analyst/ Lead Scrum Master
Novartis
03.2019 - 10.2021
- Work with Business users in understanding requirements and elicitate techniques.
- Perform design analysis on current business process with stakeholders and constituencies and document business process description, scenarios for technical specifications.
- Develop framework for unit test cases to use within organization for unit testing of various interfaces.
- Install fixes for all the available tools used in the current environment.
- Assess available technologies to create development specifications as well as detailed test cases.
- Create test scenarios for testing the developed application in both unit testing and system integration phase.
- Use Splunk to analyze the errors/defects raised during System Integration Testing on the External System.
- Create data in Maximo that is required for Unit and End-Test-End integration testing Evaluate the internal technical needs of the project scope and recommend solutions.
- Work with development team to resolve any issues with understanding business requirements in web Methods versions (10.1 or 10.5).
- Review functionality provided by Dev team to match up the requirements.
- Test web services built either based on SOAP or REST using SOAP UI.
- Assess Led Catalog Management initiatives for Genome Oncology R&D Division resulting in a 25% improvement in user satisfaction and a 30% reduction in support requests.
- Championed user-centered design principles to create an intuitive ServiceNow catalog interface that increased self-service adoption by 20% and reduced request resolution times by 15%.
- Collaborated closely with stakeholders to elicit and document detailed business requirements, ensuring the successful configuration of catalog items and Process Optimization.
- Managed seamless deployment of ServiceNow upgrades and improvements and minimizing service disruptions.
- Extract ServiceNow incidents and provide report to the team for further resolution resulted in improving the SLAs.
- Played a role of Scrum master and coordinate with Development team in the absence of Scrum Master and facilitate Daily Stand up, Sprint Planning, Sprint Review/Demo and Sprint Retrospective meetings with Integrations team.
- Work on project plan and identify tasks for integrations.
- Facilitate daily status meeting and work with web methods team defect statuses.
- Create project plan and resource allocations for the project with the help of project management.
Scrum Master
ServiceNow
06.2018 - 12.2018
- Evaluate the internal technical needs of the project scope and recommend solutions.
- Serve as liaisons between internal departments and development teams, facilitated meetings with multiple stakeholders from the Business user to the developers.
- Work with Business users in collecting requirements using elicitation techniques and document application requirements for approval.
- Review and understand the current business process with stakeholders and constituencies and document business process description, scenarios and requirements.
- Create/update/modify process flows on integrations which contains information on target, source and middle ware systems and its connectivity.
- Closely work with an onshore development team and guide in finding and fixing the performance defects.
- Work on integration design document, interface data mapping, web Methods technical specifications documents and test cases for wave 1 (corp) applications.
- Assess available technologies to create development specifications as well as detailed test cases.
- Created test scenarios for testing the developed application in both unit testing and system integration phase. Queried the database using SQL to understand the database structure and for creating test cases and assist with testing team to analyze results.
- Work on Error Handling requirements and update the error emails/groups as in when received from subject matter experts and business users.
- Work with external application subject matter experts for creating integration testing script
- Drive the system integration testing sessions based on error handling requirements and execute test cases in HP ALM.
- Initiated review session for reviewing integrations test cases and upload the test case to HP ALM. Created HP ALM queries to generate reports for monitoring test script completion, Status and tracking integration defects.
- Extract ServiceNow incidents and provide report to the team for further resolution and therefore meet the SLA's.
- Work on project plan and identify tasks for integrations.
- Facilitate daily status meeting and work with web methods team defect statuses in cut-over and post-production phase.
- Played a role of a scribe and capture meeting minutes on integration meetings.
- Provide status updates to Integration Lead Manager on the assigned tasks and responsibilities.
Sr. Business Analyst
Dell
11.2010 - 05.2018
- Supported and re-designed the current system.
- Conducted JRS (Joint Requirement Session) with business users to collect requirements.
- Prepared BRD (Business Requirements Documents), FRD (Functional Requirements Documents) and supporting documents containing essential business elements, detailed definitions and descriptions to analyze and document business data requirements gathered via interviews and surveys.
- Worked on various tools like JEMS, Photoshop and MS Visio and gained knowledge about the system integration.
- Conducted meeting stakeholders to resolve issues by providing logical inputs.
- Analyzed and documented the system specifications, business Escalate tickets to Support Team on listing-to-listing basis by documenting them in the Atlas and assigning it to the respective next level support Team.
- Work on various Queues, based on the complexity, including general, over clustered, escalations, spam, etc. Handling all the issues are subject to certain policies.
- Verification and Authentication of the user report filed on Google Maps
- To merge the final output of Google Local Database with Google Maps, which helps in making the User search more effective.
- Preparing Productivity and Quality Reports related to team performance.
- Making sure that the team is up to date with the policy and procedure changes.
- Mentoring the new employees who join in the team.
- Pro-actively support content collection efforts for giving subject areas.
Education
Masters of Information Technology - Project Management, Cyber Security
Campbellsville University
KY, USA08-2023
Bachelors in Sciences - undefined
Andhra University
IndiaSkills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Business process mapping
- Process mapping
- Software development lifecycle
- Business process improvement
- Microsoft Office Suite
- Product management
Accomplishments
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Led team to meet 80% of SLAs by streamlining business processes and identifying areas for improvement.
- Earned the [Award Name] Award for [Number] years in a row for documenting, redesigning and improving business processes.
Certification
- Certified Scrum Master
- Salesforce Admin
- Salesforce Business Analyst
- Project Management Professional (PMP)
Timeline
Senior Business Analyst/ Technical Project Manager
American Public Education Inc
03.2024 - Current
Customer Relationship Manager
EPSoft Inc
10.2022 - 08.2023
Business Analyst/ Lead Scrum Master
Novartis
03.2019 - 10.2021
Scrum Master
ServiceNow
06.2018 - 12.2018
Sr. Business Analyst
Dell
11.2010 - 05.2018
Bachelors in Sciences - undefined
Andhra University
Masters of Information Technology - Project Management, Cyber Security
Campbellsville University