ANUSHA RAGUPATHI
Cloud Operations Engineer
Jersey City,NewJersey
Summary
WORK AUTHORIZATION
L2 Visa (Authorized To Work In The United States)
PROFESSIONAL SUMMARY:
Cloud Operations Engineer with 7+ years of experience in managing, upgrading, and supporting large-scale OpenShift and OpenStack platforms for telecom-grade environments. Certified in Red Hat OpenShift and Advanced Cluster Management (ACM), with strong expertise in cluster lifecycle management, platform upgrades, GitOps-based deployments, and L3 production support. Proven ability to operate and maintain high-availability, multi-cluster infrastructure, ensuring stability, performance, and compliance in mission-critical environments.
Overview
4
4
years of professional experience
4
4
Certificates
2017
2017
years of post-secondary education
Work History
Cloud Operations Engineer
Nokia Solution & Networks
06.2025 - Current
- Perform OpenShift (OCP) cluster upgrades and patching with minimal downtime across production, staging, and non-production environments
- Execute OpenStack Platform (OSP) upgrades, maintenance, and operational support
- Manage multi-cluster OpenShift environments using Red Hat Advanced Cluster Management (ACM)
- Handle application and infrastructure deployments using Argo CD (GitOps) methodology
- Provide L3 production support for OpenStack and OpenShift-based infrastructure
- Monitor infrastructure health, capacity, and performance using Zabbix.
- Ensure high availability, scalability, and reliability of telecom-grade cloud platforms
Technical Support Engineer
eG Innovations Pvt. Ltd
11.2022 - 07.2024
- Optimized AWS Infrastructure: Reduced cloud infrastructure costs by 15% by configuring auto-scaling groups, optimizing S3 storage policies, and implementing cost-effective EC2 instance types.
- Enhanced Observability: Designed and implemented custom dashboards using eG Enterprise, improving system observability and reducing incident resolution time by 20%.
- Troubleshooting Complex Issues: Analyzed logs and performed root cause analysis to resolve critical issues in hybrid cloud environments (AWS and on-premises), achieving a 99.9% uptime for client systems.
- Containerization Management: Managed Kubernetes clusters and worker nodes, ensuring seamless integration of 50+ POD applications and reducing deployment failures by 30%.
- AWS Services Expertise: Configured and managed AWS services including EC2, S3, RDS, VPC, IAM, and CloudFront, ensuring high availability and security for client applications.
Technical Support Engineer
IRIS KPO Resourcing Pvt. Ltd
08.2021 - 10.2022
- AWS Security Implementation: Strengthened AWS security by implementing IAM policies, security groups, and encryption, reducing security incidents by 40%.
- Monitoring & Alerting: Set up CloudWatch alarms and notifications, ensuring 99.95% uptime for AWS resources and reducing response time to critical issues by 30%.
- Cost Optimization: Configured Elastic Load Balancers and auto-scaling groups, reducing infrastructure costs by 10% while maintaining high availability.
- VPC & Networking: Designed and implemented VPCs, subnets, and peering connections, improving network performance and reducing latency by 15%.
Education
Bachelor of Engineering - Electronics And Communications Engineering
RVS Technical Campus
Coimbatore05-2016
Skills
Red Hat OpenShift (OCP)
Accomplishments
"Honored with the Best Employee Award at Hinduja Global Solutions for delivering exceptional client service."
Published a article : https://medium.com/@harshaanu153/building-a-multi-cloud-web-application-with-aws-and-azure-fab97064c149
Certification
Openshift Administration (DO280)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Languages
English
Upper intermediate (B2)
Timeline
Openshift Administration (DO280)
01-2026
Advanced Cluster Management (EX432)
12-2025
Cloud Operations Engineer
Nokia Solution & Networks
06.2025 - Current
AWS Solution architecht Associate (SAA-CO3)
05-2024
AWS sysops Associate (SAA-CO2)
07-2023
Technical Support Engineer
eG Innovations Pvt. Ltd
11.2022 - 07.2024
Technical Support Engineer
IRIS KPO Resourcing Pvt. Ltd
08.2021 - 10.2022
Bachelor of Engineering - Electronics And Communications Engineering
RVS Technical Campus