Anusha S
Bengaluru
Summary
Accomplished senior representative operations at Concentrix Daksh Services India Pvt Ltd with a strong background in customer support and exceptional problem-solving skills. Proven track record of improving customer satisfaction through expert resolution and feedback-driven service enhancements. Successfully trained teams, fostering high-energy attitudes and reliability, resulting in significant customer loyalty. Demonstrated proficiency in MS Office and Adobe Photoshop, ensuring efficient and creative solutions.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Representative Operations
Concentrix Daksh Services India Pvt Ltd
11.2023 - Current
- Managed blended support channels including email, chat, and voice, ensuring effective resolution of customer inquiries.
- Guided customers through troubleshooting processes and site navigation, enhancing user experience and satisfaction.
- Trained new employees on customer management policies and regularly reviewed team performance metrics, implementing improvement plans as necessary.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
STARBUCKS COFFEE COMPANY
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Volunteer
NGO
- Serving at NGOs for a month by indulging in buying groceries, cooking, cleaning and entertaining people staying there.
- The motto was to give them warmth and bring smile on their faces which they were longing for.
Education
B.Com - Commerce
M.S. Ramaiah College of Arts, Science and Commerce
01.2023
Class XII -
01.2020
Class X -
01.2018
Skills
- Creative problem-solving
- Analytical Skills
- Communication Skills
- Community service
- Troubleshooting Skills
- MS Office
- Adobe Photoshop
- High-energy attitude
- Punctuality and reliability
- Complaint resolution
- Computer proficiency
- Product education and service solutions
Certification
- Secured Gold Medal in inter-class Basketball tournament.
- Secured Silver Medal in Badminton tournament.
- Achieved placement in tournaments of various belt levels.
Languages
English
Kannada
Tamil
Hindi
Interests
- Play musical instruments (ex Guitar)
- Freelance Photographer & Videographer
- Karate blue-belt holder
- Peer tutoring
Timeline
Senior Representative Operations
Concentrix Daksh Services India Pvt Ltd
11.2023 - Current
Class XII -
Class X -
Customer Service Representative
STARBUCKS COFFEE COMPANY
Volunteer
NGO
B.Com - Commerce
M.S. Ramaiah College of Arts, Science and Commerce