Anusha Chauhan Mudavath

SERVICENOW DEVELOPER

Syniverse Technologies

05.2022 - Current

Perform day to day administration of Service Now instances, including changes to process, workflows, and items, building reports, managing data, personalizing lists, and content management.
Worked on ServiceNow Platform Upgrades (SanDiego, Rome, Quebec, Paris Orlando) as part of the ServiceNow quarterly releases.
Work with process owners and business stakeholders to translate business requirements into functional requirements within Service Now
Facilitating rollout of new applications and modules.
Design, prototype, implement and test technical solutions for Service Now implementations.
Good experience in Agile and Scrum methodologies. Currently, our work intake process is through Demand prioritization.
Experience Collaboration and leading effectively with other Developers / Administrators and offshore teams to develop solutions and handle general updates and Configuration Changes/requests.
Created LDAP Schedule Job to run daily to add the users to the HR Portal group to grant access to HR Portal.
Configured Script Include preventing end-users from getting into the back end of ServiceNow instance by redirecting them to the HR Portal.
Configured LDAP schedule job to check for the HR Profiles with no active HR Cases and delete, which will run weekly to keep track of licensing.
Worked on Service Catalog, including building new Catalog items, Record producers, and designing workflows and execution plans.
Worked on the fixes for GLMS migration from one instance (HRC) to another instance (HTSC).
Created Custom Tables, Fields and configured ACLs over them.
Locked down the HR Case access to HR team members based on the Assignment group by configuring Access Control rules.
Re-configured and re-branded the HR Service Portal for TMX rollout and post-upgrade to the newer version of the portal.
Developed Custom Pages and Widgets in HR Service Portal and Workforce Performance Portal.
Using Update Sets and following the Release process to develop and deploy the code in development to UAT and Production environments as per the approval from functional leads.
Customization of forms, creating Views and Sections as per the business needs.
Configuration of Email notifications and Alerts to notify Users about specific activities in the System.
Built dashboard metrics using Performance Analytics and data collector jobs for different teams.
Configured Business rules to update Due date and alert request fulfillers of the additional requests made for the Intake process.
Configured Quick message email templates for GDPR and Markit teams.
Good hands-on experience in writing Business Rules, Client Scripts, UI Policies and UI Actions to customize the instance per Business needs.
Developed custom integration components (SSO, LDAP, JDBC, REST etc.) and integrate legacy systems with ServiceNow using mid-server, web services, email, and other relevant technologies.
Worked on Inbound and Outbound Integrations.
Worked on various integrations and created Data sources for importing data into Service now.
Resolving typical User access and role issues by checking the active directory and user table.
Create database views to pull the reports on variables requested by customers.
Create and use update sets to move customizations between ServiceNow instances.
Create various workflows for Change management and build change requests and task forms with all functionalities. Provide technical support and answer "how-to" technical and application configuration questions.
Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in complex ServiceNow environment.
Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
Contributed to successful audits by ensuring compliance with industry regulations as well as internal information security policies through proper configuration of ServiceNow security settings.
Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs
Configured and customized the Servicenow FSM module to streamline field service operations.
Designed and implemented work order management workflows, seamless task assignment and tracking.
Integrated FSM module with mobile applications, enabling field technicians to update job status, capture signatures and work offline.
Automated User group membership to remove ITIL users from the respective groups as soon as they’re inactive from AD, which helped with ITIL licensing
Automated Approvals on Global level to handle the skipped approvals by configuring a scheduled Job which checks for the Pending/Skipped Approvals and update Approvers based on logic.