Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Financial Center Relationship Representative
Spencer Savings Bank
05.2022 - Current
Process variety of financial transaction including check cashing, withdrawals, deposit and loan payment.
Assessed client's financial position to identify additional relationship opportunities.
Used feedback from customer service surveys to build client loyalty and create client advocates.
Responsible for managing and balancing cash drawer and preparing daily paperwork according to branch procedures.
Responsible for engaging clients during their transaction to identify any customer need and refer them over to platform for fulfillment.
Works under general supervision.
Provides extraordinary customer experience by executing Spencer's customer service behaviors with every client interaction.
Business Owner
Pack Ship Mailbox
04.2022 - Current
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Committed to delivering exceptional customer experience by providing convenience, quality and value in every transaction.
Building relationships with mailbox holders and customers that come in on normal basis. Manage and motivate team to meet and exceed.
Oversee product flow and implement new processes as required in order to improve efficiency and to support growth in new product line.
Build daily plan to ensure all productivity and volume target are met while delivering world class customer experience.
Communicate shift production and volume goals to team.
Business Partner
One Stop Liquor and Tobacco
01.2021 - 04.2022
Keeping the books, monitoring inventory, placing orders with vendors, and meeting with sales reps to test out new products.
Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
Oversees the daily operations at a liquor store.
Create displays for promotions or improving sales.
Develop new promotions, such as tasting or special events, and assist customers with questions about spirit, wine, and beer.
Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams
Area Manager
GB Logistics LLC
06.2020 - 12.2020
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Resolved conflicts promptly to promote positive environment for customers.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Transformed underperforming teams into productive, profitable teams.
Oversee product flow and implement new processes as required in order to improve efficiency and to support growth in new product line.
Build daily plan to ensure all productivity and volume target are met while delivering world class customer experience.
Help build culture of Distribution Center through associate engagement and support scalable growth of company by developing and enabling success of each member of leadership team.
Shift Manager
Chipotle Grill
03.2020 - 05.2020
Making sure great tasting, high quality food is served
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained and mentored new employees to maximize team performance.
Resolving food quality issues and customer incident and working to ensure positive customer experience.
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
Assisting with execution of marketing promotions.
Revenue Auditor
Hollywood Casino Columbus
06.2019 - 01.2020
Handled supervisor duties when manager was unavailable or out of office.
Investigated discrepancies discovered during auditing process.
Perform daily audits of all property revenues with accuracy and efficiency by obtaining audit paperwork and backup, reviewing and recording audit results.
Assist in cash reconciliation process.
Report correct and audited figures to relevant property executives within established time frame.
Provide excellent internal customer service by providing accurate audit results and data.