Anuta Bondarchuk
Gresham,OR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Dairy Queen Grill & Chill
03.2020 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Assisted with training and onboarding of sales associates in store operations.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Supervised staff performing daily activities.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees, and overseeing staff activity.
- Set challenging yet attainable goals to encourage continuous staff development.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work improve work ethic during shift .
Front Desk Receptionist
Danica Swanson
02.2024 - 04.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Operated telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Teacher
SCA
09.2022 - 12.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Crew Member
Marshalls
11.2019 - 11.2021
- Wiped down tables and equipment, swept and refilled stock.
- Drove team success by completing assigned task quickly and accurately.
- Organized and restocked merchandise and all types of supplies to support operations and team productivity.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Prepared products by adding tags and readying pallets for restocking.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Assisted customers with product, promotion and policy information.
- Checked out customers by processing payments and bagging items.
- Totaled bills, accepted payments and returned change.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Sanitation Assistant
Anna Dneprov
04.2020 - 08.2020
- Followed sanitation schedule and documented cleaning activities.
- Utilized Personal Protective Equipment (PPE) correctly.
- Cleaned areas effectively and efficiently.
- Took out garbage and recycling daily.
- Applied industrial chemicals safely to clean surfaces in environment.
- Supported special events by setting up, arranging and removing decorations, furniture and supplies.
- Notified management of structural issues and major repairs.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Set up [Type] equipment for next day's operations.
- Stocked supplies in restroom and other stations throughout office building.
- Kept debris picked up from work areas and sanitized surfaces to promote cleanliness.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Complied with company policies regarding safe storage of chemicals.
- Sanitized floors and walls to protect workers.
Education
Some College (No Degree) - General Studies
MHCC
Gresham, OR 09.2019 -
Skills
Sales Techniques
Staff development
Organizational skills
Leadership
Organization
Active listening
First Aid/CPR
Time management
Timeline
Front Desk Receptionist
Danica Swanson
02.2024 - 04.2024
Teacher
SCA
09.2022 - 12.2022
Sanitation Assistant
Anna Dneprov
04.2020 - 08.2020
Manager
Dairy Queen Grill & Chill
03.2020 - Current
Crew Member
Marshalls
11.2019 - 11.2021
Some College (No Degree) - General Studies
MHCC
09.2019 -